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February 2024 by Stacey Hood
I recently had the pleasure of working with C Bennett Building Supply in O'Fallon MO to purchase a new gas fireplace, I must say, the entire experience was nothing short of exceptional.From the moment I walked into their showroom, I was greeted by a knowledgeable and friendly staff eager to assist. The selection of fireplaces and accessories was extensive, catering to various styles and preferences. Working with Butch has set this company apart from others. Because of that, I bought an electric fireplace for my basement!The installation process was seamless, and the technicians, displayed a remarkable level of professionalism. They arrived on time, worked efficiently, and left my home spotless. The attention to detail during installation was impressive, ensuring not only functionality but also a visually stunning focal point in my living space. Cody did a great job and took the time to ensure we understood how the fireplace worked.What truly sets C Bennett Fireplace Company apart is their commitment to customer satisfaction. The post-installation follow-up, Kyle demonstrated his dedication to ensuring that everything met my expectations. Any questions or concerns were addressed promptly and with a genuine desire to exceed customer satisfaction.I highly recommend C Bennett Fireplace Company to anyone in search of a reliable, customer-focused company for their fireplace needs. Their combination of top-notch products, expertise, and exceptional customer service makes them a standout choice in the industry. Kudo's to Butch, Kyle and Cody! All reasons I would use C Bennett again and highly recommend them!
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February 2024 by Joe Myers
Issues with pilot light staying lit in my gas fireplace. Malachi responded on time, cleaned and serviced the entire unit, and cleaned the exterior of the fireplace. He was professional, informative, and answered all my questions. Thanks for the great service. Highly recommended.
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February 2024 by Jeff Weitkamp
Malachi came out and was very professional and explained everything very well. Provide service quickly and was mindful of the fact that my wife and I both work from home, giving us a heads up before turning on the vacuum.
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February 2024 by Richard Geisman
Malakai was wonderful. Knowledgable, clean, and respectful. Knew exactly what the problem was with our fireplace. Cleaned it and reconfigured our logs. Looks fabulous!
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February 2024 by Kevin Reed
Came into home, put down towels to protect floor. Very knowledgeable, professional and friendly. He asked me if I had any questions. Would highly recommend
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February 2024 by rob marchbanks
Malachi made a service call at my home today. Needed the pilot light fixed and a general cleaning of my gas log fireplace. He did an excellent job! The pilot light is repaired and the fireplace is clean and looking like new. I highly recommend C Bennett.
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February 2024 by Erin Thierauf
The technican was super helpful and friendly. I appreciate the time Matt took to show me proper maintenance and usage.
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February 2024 by Ron Kloppenburg
Our technician, Malachi, was very knowledgeable and very professional. He did exactly what was needed, explained to me what he was doing in terms I could understand, and got our fireplace looking beautiful!
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February 2024 by Don Arbuthnot
Malachi did an outstanding job replacing the gas feed assembly in our gas fireplace. He was experienced, professional and considerate. He arrived on time and completed the job quickly and efficiently. He cleaned up thoroughly and gave us some helpful recommendations. My wife and I would highly recommend Malachi and CBennett!
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February 2024 by Tamara Tucker
Malachi was our service technician. He was very knowledgeable and explained what we needed to do to care for our gas logs. He put a blanket down to ensure that he didn’t get anything dirty and vacuumed up his mess along with cleaning our fireplace doors. We had a very nice experience with him.We really appreciate the great service!
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February 2024 by Jill Roppa
Malachi is an above average employee. Polite, professional, patient, and respectful . I would definitely recommend and use in the future.
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February 2024 by Francesca Rizzo
We had C Bennett out today to maintenance our gas fireplace. Kyle was very friendly and knowledgeable; great customer service!!
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February 2024 by TK Ball
Malachai helped troubleshoot our gas system this AM; within an hour the problem solved; cleaned and professional repair at reasonable cost.Awesome personality, respectful of our place, quiet and confident, and propane fire now burning better than it ever has in the devices’ 23 years’ use. Thanks Malachai and C Bennett!
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February 2024 by Christopher O'Neal
Nothing but bad things to say about C Bennett. We built a house and purchased a gas fireplace from C Bennett with them installing. When the scheduled install date came, they didn’t show up. No call no show. I called them and they said I never confirmed it was ready for installation. Turns out I had confirmed everything with the installer and he didn’t relay that back to their management department. So they pushed us back a week because they didn’t communicate between themselves. After install we scheduled a final fire up date once gas was installed and hooked up. I get a phone call the day before the fire up date and they tell me they overbooked and have to reschedule. Again missing the scheduled date. The fireplace has failed to turn on over 4 times now in the few months we have it installed. We spent $10,000 on a fireplace that is not reliable. We will see if they respond and actually come out to fix whatever is causing it to not come on all the time. I would steer far away from C Bennett horrible experiences all around.
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February 2024 by Chris Marsh
Jamie and the team at C Bennett were great to work with. They have great knowledge of the different product lines and helped my wife and I find an absolutely wonderful fireplace. Great customer service and I highly recommend them to my family and friends.
