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July 2023 by Ian G.
The fact they can't do refunds is unbelievable. I reserved a slot for laser tag less than an hour ago and my plans had changed. Is it so hard to take someone off a time slot for laser tag? Absolutely ridiculous. Seems like an easy way to take money from people. Won't be coming bacm
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January 2023 by Erin K.
I had a surprise party for my husband here. We rented the demo ball court. The staff was really accommodating while I was doing the booking (I kept calling with new questions), and they were really helpful on the day with coordinating the surprise. And the demo ball was really fun!
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January 2023 by Will H.
This place is no joke. If you are looking for family relaxing fun this is NOT your place. 18 North Central is for hardcore competitive ICombat players. The staff takes the game's extremely seriously. The cost has been raised to $30 per session but it is still worth it every time. I would absolutely recommend this place to anyone who is looking for some real fun. ***Not grandmas with little grandkids*** This is for young adults and adults. No joke.
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November 2022 by Brenden T.
Man, this is a hard one. I want to support small businesses, especially when the actual service they offer is awesome, but these people really need to learn some customer conflict resolution strategies. I mean it's just sad how little they care about their reputation. The one star reviews are going to pile up over the next couple years and they will be out of business unless they start acting a little more professional. My wife made 5 reservations, one person didn't show up but we knew that the policy was no refunds so we accepted that we would have to swallow that. We had a friend that did show up with us, we told the owner that we were together and he told my friend that he needed to make an account and then preceded to walk him through buying an extra ticket! He was supposed to use the reservation code. Maybe my friend is just dumb but long story short we ended up donating $60 to this place and didn't realize until after. I called and explained my situation calmly and asked if I could get a refund for that one ticket or at least a gift certificate. They told me that I would have to drive back that night at nearly 10pm to pick up a certificate in person. I said fine. I show up and then the owner is a complete dick to me and doesn't want to give me anything. This is after I drove back per THEIR request. Everything up to this point was just business, poor business but business, but this pissed me off. I had to argue with him for a few minutes before he slapped a $10 certificate on the bar and told me to leave. Seriously this is the craziest experience I've ever had with customer support in my life. I hope instead of this review convincing people to not go to this business, instead it will teach some of their staff how to treat customers and communicate with them more professionally. This business will not last if they don't.
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May 2022 by tyler c.
I will never be back here because of Kieth. This was an absolute horrible experience with him from signing in, he was a dick head and refused to help us sign in. To the lobby where you watch the training video, he threatened to kick me out for asking 'hey what is your name'. And then threatened to kick me out again for not holding the gun up, but in reality. I missed the first round because he took so long getting us set up, even though I was there 20 minutes before the game (he refused to help). And then once we got in he kicked a teenage girl out for talking trash to another player/worker (the workers play) and even the player/worker did not understand what was going on.. he said she did nothing wrong too. Then between rounds as he explained the next game he cussed around little kids. During matches he was walking around puffing his nicotine vape. I told him before we left I would leave a review with my experience.. and he started laughing and said 'they'll never fire me jokes on you, ill never lose this job' ... well good Kieth. I hope you keep the job and work at laser tag until you retire. I will most definitely not be back if he is there. This was my worst ever experience for a family game night because of him alone. I have gone out a lot of times and Kieth was absolutely awful... this was horrible. no other way to describe it.
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January 2022 by Michelle M.
Took my husband here for the laser tag. It was awesome!! We had so much fun. They also have other games there that I can't wait to go back and try.. not kid friendly
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October 2021 by Chris R.
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September 2021 by Kaelyn R.
The games are a lot of fun. Laser tag is next level and can be fun with the right people playing. If the management and staff weren't so unprofessional and rude it'd be a place that I highly recommend. I've been there 3 times and each experience was met with frustration and disrespect from the employees who are suppose to help you through the check in process. We went recently for a celebration (with people who have never been) and suffice it to say that it was a very unfortunate experience where the manager yelled at a number of our group members who were having trouble registering. All in all, the games are unique and fun but it'd still be nice to be treated with an once of politeness or professionalism when learning the ropes of the games you're paying to play.
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January 2021 by Dan H.
This isn't anything like the wimpy laser tag you've played before. This is full-on COD type gameplay with realistic M4s, mag changing, co2 recoiling guns. Large play area resembles middle-eastern architecture. Fun times. Oh. And beer afterwards. Don't forget they have axe-throwing, and demolition ball too. Great place for a party. How did I not know this place was here???
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November 2019 by Alex B.
It's great playing with friends, family and other customers, but it is not cool to play against employees that have an unfair advantage. Also, their password reset feature has been broken on their website for years and does not send you a link to reset your password it's just a link to finalize your account, which just takes you to their login page. When I called in the guy who answered hung up on me after telling me to sign in when I got here and said he had to take another call. Weird. If this place would work on customer service and fix their website I would give them five stars, but do not realistically expect them to change anything as management gives the appearance of stubbornness and don't seem to respond to feedback from what I have seen.
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September 2018 by Brad B.
I had a good time, although allowing the veteran players to play in the beginners mode is ridiculous and detracts from that. A player stood at the end of hallways, hiding his sensors and swearing furiously on the occasion someone figured out how to hit him. Great setup though... just need to stick to the separate classes.
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February 2018 by Alex S.
To call this simply laser Tag would be unfair! I went with a group of about 20 people so we had a full party. It was a blast! You actually have to strategize in certain combat situations. There are a variety of different game modes to choose from and all of them will have you sweating your butt off if you actually immerse yourself in the experience. I Already want to plan my next visit.
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August 2017 by Kelly S.
Omg this is so awesome!! I will be honest I was scared at first when my neighbor suggested it. All of us neighbors on our street went (6 families) all the small kids stayed home and we all had a blast. We loved it and it went faster than what I thought the time went. Couple things to remember when going: Wear dark clothing so you can't be seen Wear a hat cause the headband piece has been worn by others and gets sweaty I'm going to invest in some black golf gloves so that when I hold the gun I won't get any blisters on my hand All of us neighbors have said we would totally do it again cause we all loved it
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May 2017 by Mitchell P.
This place was so fun definitely would recommend for big groups to go and play games that don't take too much physical exertion. *caution make sure to either bring cash to pay separately or plan ahead who's going to pay the full amount for the whole group they have a really difficult time splitting it up and you will end up spending a long time just paying.
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May 2017 by Justin B.
Been a few times. Guns didn't work most of the time. Tried to speak to managers on site in order to get help and they were very rude. We brought a full group of 20 people there and filled up their game. We ended up contacting the owner of the facility and he didn't care at all about our poor experience. We will not be back.
