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March 2024 by Letcher Pickens
Very attentive and helpful
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March 2024 by Peggy King
Pleasant atmosphere
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March 2024 by Dan Hatfield
Great Experience!
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March 2024 by Julie Turner
Tremendous experience! Nice selections and inventory within your budget. Staff was great, too!
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March 2024 by Hanish hani
Very nice reception and great collection.
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March 2024 by Sarah Kruger
Angelo was awesome to work with. This is the third time we’ve purchased furniture from him. He’s always been helpful, knowledgeable, and has never pressured us just to make a sale. We highly recommend seeing him if you are looking at furniture.
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March 2024 by Dana Abe
Chris was helpful and down to earth.
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March 2024 by Maureen Sykes
Once Danielle came to help us., she was amazing, professional, and very informative.
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March 2024 by Lin Handel
Went in to look for recliners for my husband's upcoming surgery and walked out with the perfect chair at an unbelievably good price. Thank you to Ms Upchurch for making my day!
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March 2024 by Brittany
I haven’t had my furniture put together yet, so can’t speak on that part, but my shopping experience was nice! Shelby was friendly and eager to help us out. The store was clean and well-organized also. I didn’t feel pushed/pressured to buy anything like you do at some places. Very relaxing experience for my mother and I.
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March 2024 by Hamby Family
Very professional and friendly staff. Helpful, yet not pushy. We felt comfortable while we were looking for new furniture and not pressured in any way. It was a pleasant experience, and Jeremy is top notch.
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March 2024 by C Haffner
Danielle was absolutely amazing! It was such a pleasant buying experience!Edit- i ordered a full size bed frame, mattress, and box spring for my daughter. For my son an ordered a twin size loft bed frame. I also ordered a kitchen table set with 6 chairs.The night before delivery i got rid of my kitchen table and chairs, and both of my kids beds as they instructed the rooms needed to have enough space to build in.Delivery #1 they forgot to mention that my daughters mattress and box spring was on back order, had i known that i would have purchased them else where because what’s the point of having a bed frame and not being able to sleep on it.When the builders were putting together my son’s bed they broke it.4 of the 6 chairs that came with the table were very wobbly and the legs were uneven. The delivery person was shocked and told me that the people in the warehouse who built them were suppose to put them in a glass table to check for evenness, one chair literally had a leg that was shorter by over half an inch so he said it was clear they didn’t do what they was suppose to. I was told i could either have them take the entire set back and leave me with no kitchen table and chairs or i could have a tech come out and fix/replace the chairs. I opted for the tech as i have kids and would prefer they have somewhere to eat at. The first appointment with the tech was a month and a half out which is nuts. The manager at Ashley’s, Michael, was able to get it sooner.Delivery #2- they brought the mattress and box spring. This time when pulling out the pieces for my son’s bed they were already broke. That’s over 2 weeks at this point my son is left with out a bed.The tech came- she said she was only informed that 1 chair was having issues, 4 of them were, i had an adult here while she was here because i was at work, the adult signed for the chairs but thought she was signing that the tech was here she didn’t realize she was signing stating that the chairs were fixed… THEY WERE NOT FIXED. When getting back in contact with the service tech people they said they’d need pictures of the issue… HOW DO YOU SEND A PICTURE OF A WOBBLY CHAIR?!? I told them i can’t photograph the issue since it’s wobbly chairs so they closed the case and I’m stuck with them.Delivery #3 roughly a month later my son finally has a bed.While going over the paperwork to see who do i contact over all these issues i realize that the sales rep over charged me for my sons bed. The sign in store and the price online were both $270, i was charged $335. I brought this to the manager, Michael, attention and asked for the price to be fixed. He claimed that the price couldn’t be fixed, even tho i was over charged $65 for the bed frame since i had financing through one of their third party companies. He offered store credit, never told me how to get the store credit, it was never mailed to me, nothing. But also why would i want store credit when this entire process has been a nightmare?!? I’m stuck paying $65 more for a bed than i should. I still have 4 out of 6 wobbly/uneven chairs.This is the 3rd time I’ve changed furniture, and the third company I’ve used to do so and honestly this was the absolute worst experience I’ve ever had. Beware that the delivery people are not great builders, the sales reps aren’t upfront when you schedule delivery about merchandise being on back order, the service techs aren’t great at their jobs, the manager tries to breeze things over with store credit that i have yet to actually see, make sure the prices are correct before signing for financing (my rep skipped everything on the iPad and just went to where i sign), oh and somehow even tho i financed with a third party company i ended up with a Ashley credit card and I’m not happy about that either.
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March 2024 by Tim West
Jeremy was awesome. He was very accommodating when changing up selections and payment options.
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March 2024 by Brandon Lehmann
Across the board the team here was great! MacKenzie was my sales person. She went above and beyond for my purchase!!!!!! She even came in on her day off to help finish the purchase!!!
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March 2024 by Laurie Dodd
Rolanda and Mr. Berry were amazing to work with
