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August 2023 by Paul Tezon
Excellent service supported by knowledgeable staff that clearly explained what was needed and why. Buddy made my 1st visit seem like I was a family member and not just another customer. Definitely my go to shop for future needs.
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July 2023 by Rebekah Lamoreaux
I will definitely be going back to Northtown auto service. Russell was great!! I needed to get my car serviced before a road trip and he made sure my car was ready to go! He was understanding and didn’t make me feel pressured to do anything but also made sure I would be safe!Service: Auto maintenance
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June 2023 by Mary Fulk-York
I have nothing but good things to say about this shop. Russell is so kind! I brought my car here originally about a month ago to get a state inspection done. He squeezed me in that day regardless of how busy they were. I have a BMW and he let me know that they could take care of any basic maintenance but that he would refer me to a European car specialty shop if I ever needed anything more drastic as that is not their specialty. I appreciated this upfront knowledge that my car was in his best interest and he wasn’t going to push me into doing things that they couldn’t do which was so honest and appealing for me to being my car back here! Also, having a person who knows about cars being able to give a helpful recommendation if needed is such useful knowledge. The BMW dealership has screwed me before so I have NEVER wanted to take my car back to the dealership.This time around I used them for an oil change. I wanted to bring my car ONLY to this shop because of how well they had treated me the first time. After calling him, he made sure to take time to understand what days I had available and how I had yet again needed something rather last minute (I do not recommend this as it does put them in a pinch). I really appreciated that they knew what they were doing. Typically having a bmw, shops aren’t the best about also resetting the computer but this was done and my car is driving like it’s brand new. I cannot say enough good things about this shop or the people who work there. I will use them and will continue to tell everyone about them as often as possible. I also love how he treats his staff as I can tell he is very respectful to them. 100/10 stars.
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June 2023 by Sean Tullgren
I called for a quote, and the guy who answered was really rude. He kept interrupting me and would not give me a quote. Overall, it was a terrible experience, and I wouldn't trust an angry person like that to work on my car. If you can't handle a phone conversation,how can you handle someone's vehicle.
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May 2023 by Ashlyn W.
They were extremely friendly and flexible with getting my car fixed. They replied quick and communicated clearly what was wrong without trying to sell me anything unnecessary. My cost ended up being less than the quote and I will definitely be returning!
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May 2023 by Vance Bollinger
Pros: Verbal communication skills and teaching about auto mechanicsCons: Inconsistent pricing options. I was going to be charged 3x to rebuild an A/C assembly in a Honda civic, as compared with my previous auto clinic repair, only to find out cheaper options were available.My take: If you can afford to pay it, could be worth it, because service is personalized. Unfortunately, that was not my experience and I wish I had known a cheaper option was in fact an option, the whole time.Bottom line: Every customer and business relationship is different and that’s okay. It wasn’t a great fit, but that doesn’t mean it won’t work for others. Thanks for reading.
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May 2023 by Adam Hector
Family has been going here since before i could drive. Very down to earth and honest owners. It's not the cheapest repair shop, but they consistently do great work.
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May 2023 by Customer J.
Wife and I have been taking our cars to Northtown Auto and Russell since at least 2013, maybe longer. Have always appreciated Russell treating us well and doing the right thing -- whether that meant making a repair or advising us not to do so. Have built a quality relationship now, where I know that I'll be given good advice -- and he'll be straight with the tougher news, too. And, as someone else mentioned in a review -- yes, I appreciate a repair shop that also hosts art exhibits.
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April 2023 by Kurt Hoffman
Very friendly and helpful. Good work to boot!
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March 2023 by Tyler Spear
Russ and his team do great work and give honest prices. If you are looking for general auto service, I highly recommend themServices: Brakes
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March 2023 by Alex Ruybalid
Great, trustworthy, found my new mechanic shop!
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December 2022 by Tim Falter
Worked me into the schedule and delivered ahead of schedule. Very pleased.
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November 2022 by Kimathi Melaku-El
I brought my Nissan Altima here at Northtown Auto to get fixed and instead of informing me beforehand that they wouldn't be able to service my car till Monday-Wednesday of next week, I was told that they would be able to look at it right away and give me an estimate by noon. Instead they didn't tell me about when they could start on my vehicle until after charging me $150 for a diagnostic check and keeping it overnight. As a result I missed a day of work.That's unethical. Had they just told me in the beginning that my car would have to sit at their shop 4-6 days before they could work on it, I would've never wasted $150. I do not recommend this place. Anthony Cobbs
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October 2022 by Maxx Tittone
Russ is always very easy to speak to on the phone. I have had to bring my jeep into the shop a few times. He does a great job at explaining the issue in terms a non-car guy can understand. I appreciate his willingness to always take a look as quickly as he can. If supporting a great local business is important to you, I would highly recommend this one.Services: Auto maintenance
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October 2022 by Dong Phansiri
Got my inspection done there. Great service, had to drop off the vehicle in the morning on the last day of the month and got it inspected.
