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September 2023 by Carl G.
Everyone at Kevin's are very friendly and the finish on my car is fantastic. I won't go anywhere else to clean my car. They have everything you need for a clean car inside and out.
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September 2023 by Ashley Jackson
If I could give this business negative stars I would. Yet another lack luster experience from Kevin's Car Washes.I reached out to them on August 11th about an oil change I got the previous day. I thought everything was fine until I about 30 minutes later I went outside and noticed a giant oil leak in my driveway as I was backing out. As you can imagine, my car was alarming, telling me my engine pressure and levels were critically low. Mind you, this oil change was $103 and change….So I go back to Kevin’s and have them check it. You can literally track the route I took by the oil leaking EVERYWHERE.They tell me I have a “faulty oil filter” (like it was my fault to begin with), and then rechange my oil and send me through the car wash to “get all the oil off my car.” While I was in the car wash, it COMPLETELY STOPS and I end up having to drive out of it.I have sent this company a message on social media including a video, and called them 9 TIMES with zero call back or email response. On the 5th call today I was told the “lube manger said to tell you they don’t give refunds.” ? The cowards couldn’t even call me back and and explain that to me.I have reached out to the BBB and they haven’t even responded there either.If you’re in KC, Please avoid this business at all cost. Save yourself from the wretched customer service experience I went through, and go to a respectable business instead.
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August 2023 by john sendrowski
Always fast friendly service for Mobil 1 oil changes
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August 2023 by Karla B.
If you're trying to land a subscription, move it to a different lane and continue to take peoples money for service. Don't make people wait because you're trying to sell. The staff ignores you and puts emphasis on selling recurring bank charges.
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August 2023 by Dixie G.
Been trying to cancel my Membership for 4 months straight, but they keep billing me. I now have to go to the Bank and put a stop payment to them.. Ridiculous and unprofessional..WOULD NOT RECOMMEND !!!!
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August 2023 by Anna G.
I came in to wash my car only to use the vacuum and turns out they werent even working. I asked for help because I either wanted my money back or get a free wash and the kid disappeared and never showed back up. Waste of time and money. Sketchy place! They KNEW their vacuums weren't working and still charged me anyway. Beyond upset at the waste of time and money, and especially belong lied to!
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July 2023 by Shelley O.
My tire was slashed going throuh their carwash, once I drove out onto the street my tire went flat. I called immediately and they said i needed to file a claim. I did just that. Apparently things happen so often they have a QR code to file claims. I told them while going through the car wash almost to the end it felt like my car dropped or hit something. I reviewed the video they said it was my fault i was too close to the edge and it hit the rail, i must have moved my steering wheel. The machine is in control of my car but yet they say this is my fault. Ive gone thorugh that car wash179 times, I know that once you drive through put in neutral you dont touch the wheel until you see the green light! I have an all-wheel drive 2022 VW, my tire cost 225.00 plus had to but an additional one costing me 550.00 total because you cant just buy one with all wheel drive you need at least 2. They gave me the run around refusing to answer my calls, hanging up when they saw my number at the burlingon location. Always saying manager not in, telling me they sent the email 5 times which i never recieved, till i went up their in person. when i went up after numerous call the staff lied twice about manager Paris not being there they gave me another supervisor who didnt want to deal with it said "you want Paris" let me go get him. How rude! I cant even cancel my membership easily, i had to fill out a long form which they need to approve. of course they ran my card again becasue im sure they are so busy they havnt gotten around to canceling it. I'd think twice before going there or getting a membership!They dont care if something happens to your card just as long as they get paid!
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June 2023 by Bailee G.
Hit and miss as far as vacuums and supplies but when they do have them it's nice! They lied about the introductory price and told me it was for a year but it was just one month.. so I didn't love that.
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June 2023 by Gabriel Peschard
Working hours are wrong. Arrived at 18:00 and they did not wanted to attend. They said they were already closed and the schedule was wrong and was not updated.
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May 2023 by Jermaine
They actually listened to me. I told them to just give me an oil change and nothing extra and they b did my oil change in less than 10 mins. Afterwards they gave me a free car wash. Well worth it
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May 2023 by Doug Knott
The service here has gotten a lot worse. They want to charge you $50 for a basic oil change and they don't ever want to top off your fluids or check your tires. I asked the guy Today to check my tires because I have a Pressure sensor light on. He said that he checked them but my light is still on. I watched him walk around the car but I don't think he ever put any air in any of the tires .
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May 2023 by Michael S.
To cancelled my monthly subscription on 4/08/23 and got a confirmation email. Got billed again a few days later. Submitted review here and got response they would correct. This week got billed again! Submitted another cancellation form online. How many will it take?Update I was contacted right away and the issue was resolved quickly. Thank you to the staff for handling this !
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March 2023 by Carly Moore
My husband and I took his car here last month for an oil change and when we drove out the car was shaking and making terrible noises. We immediately turned around and eventually we’re told that instead of draining the oil they drained the transmission fluid. They tried to fix it by adding fluids back in but the transmission was ruined. They did pay for us to get a new transmission but communicating with them was extremely difficult. It took hours of phone calls because they don’t answer their phones, and when we went up in person the right person was never there. While they paid for the transmission, we did not receive reimbursement for having to tow the car and being without the vehicle for two weeks. They had told us once the car was done to come back for a refund and when we did the manager said “I just bought you a new transmission, you really want a refund too?”While I understand that mistakes happen (although seems hard to miss the bright red fluid being drained Vs oil) and we did get it fixed, the attitude of the manager after the hell we went through trying to get everything taken care of was unacceptable. Will only use the car dealership for future oil changes.Service: Oil change
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March 2023 by Cavin Bardi
I like how creative they are in their posters, designs and themes, it reminds me of the kinds of car washes that were around when I was little. Good prices, nice people, helpful place to clean the inside & outside of your car.
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March 2023 by Kip M.
you guys try too hard. if i'm not being solicited for the unlimited plan, i'm being solicited to write this review. here it goes. car wash is okay, it doesn't ever seem to clean or dry the rear of my vehicle. if you work a day job like a normal person, you won't get to use the vacuum's when you stop by after work. they take them off around 5:30 ish. i signed up for the monthly promo - i was then charged full price after only 27 days. the website is terrible. you can't cancel, the chat doesn't work, and the absolute icing on the cake "contact us" lists (123) 456-7890 as the phone number. i live between kansas city and san antonio, so it looks like i'll swing by to cancel when i am back in kc next week.
