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January 2024 by Dartagnan Provo
I bought my first car here, a lightly used Kia optima, I went in 3 times to look at the vehicle. Steven Carroll helped me and was my guy every time I came in. I had been looking at the car online and went in the first time to just look, 2nd time to consider getting it and 3rd time actually purchasing the vehicle. The process of all that was professional, fast, and very easy. they didn't try any shady car sales man stuff, I felt like they honest cared about my situation and wanted to work with me, instead of just making a quick sale. Mister Carroll is a fantastic salesman. they sold me my first car and the car is still going great. I greatly appricate it and I feel I made the right choice.
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January 2024 by Richard Wright
Super easy experience from beginning to end. I live across the state and was able to arrange everything over the phone and online. The application and price negotiation was clear and straightforward. Lyric was my salesman and he walked me through the entire process. He was friendly, professional, and easy to work with. Bruce was my sales manager and was also great. After completing the paperwork from home I traveled out to KC the next day to pick up the car.The only negative I can think of (and this is very minor and doesn’t reflect on my salesman or sales experience) is that the dealership did not install the mount for the front license plate. Instead I will need to do that myself when my plates come in. Just an inconvenience that isn’t enough to change my overall opinion of the dealership.
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January 2024 by Ryan Massey
Buying a car here is a very pleasant experience. Steven Carroll was wonderful and answering all the questions making sure we are comfortable. There's no stress there like at other dealerships. I highly recommend if you're looking for a new vehicle that you give Oaks Kia and Steven a try. Even if you don't buy a car there you'll still be glad you went.
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December 2023 by Darron Davis-Horton
I had a great experience! Chip helped me! He was very helpful went about and beyond to help me find the perfect vehicle. The vehicle I needed up purchasing came from the GMC dealership on Main Street chip traveled all the way over there to help me and made sure the process was easy for me I appreciate him so much I will be sending more people his was to purchase vehicles! Keep up the great work chip and stay awesome!
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December 2023 by Vanessa D. Rivera
If you are in need of a new car go see Brandon Vail at Oakes Kia! He and his team were awesome and were very helpful. They did a great job of listening to our needs and wants and even worked with our payments we were wanting to stay within. We really appreciate them working with us. I love my new sorento!
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December 2023 by stephanie medina
2nd car we purchased from Oakes Kia. Jade was great at setting up our appointment and got in right away with Chip. He was accommodating and professional through the whole process of our son buying his first car. Derrick got us through the final process of closing the deal. We are pleased customers and buy from Oakes Kia again.
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December 2023 by Kaylee Coburn
We had a bit of an issue at the beginning of our car buying process but it worked out with the help of Alek B. and Drew D. We now have a great new car for the family.
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December 2023 by Scot Symon
Steven Carroll was awesome to work with! It took me a long time to decide what color and trim level I wanted, but Steven was very patient and understanding. He checked in periodically but never tried to pressure me. He was very thorough throughout the whole process and spent a lot of time with me going over all of the features of the car and getting everything set up. He has also followed up multiple times after the sale to ensure everything was good. By far the best car buying experience I've had buying a new car! Thanks Steven!
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November 2023 by Diane Nunnelee
Stephen Carroll was by far the best car salesman I have experienced since I started purchasing cars in 1971. He is very real, with pretence (no 'salesman voice') and should be considered as a great resource for teaching customer service. And Stephen's follow-up with me has been very reassuring as I learn more about my Kia Seltos.
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November 2023 by Jahmean Porter
I am so happy and grateful for Oakes KIA!!! Shout out to Alec A he is the BOMB!!!!! Walked in with a trade in, ended up putting no money down and still kept my current car, even better! I love my Niro, 100% satisfied. I have a lovely smooth riding sporty SUV!! Alec was so patient, efficient and full of positive energy, he didn’t give me the run around or by any means play games. Straight forward and to the point. Not a waste of time like most dealerships, we gave our demands and he met EACH AND EVERYONE of them!! Everyone at Oakes KIA has happy smiles and beautiful customer service. I am overjoyed that my experience was not stressful and having a sales consultant that cares, what more can you ask for!!! KUDOS to Alec and his award winning customer centricity!! My time today was well spent! Looking for a KIA go to Oakes and ask for Alec he will hook you up and treat you righteous!! Don’t forget to tell him Jahmean sent you!!!!
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November 2023 by LAMarie “LA Marie” T
Steven is so awesome! Staff at Oakes were so welcoming and showed me great hospitality. Steven made sure he gave me different options and the best advice for my budget. The sales team worked their magic and I drove away with my 2024 Kia Soltes with 10 miles on the dash! Steven was so knowledgeable about all the exterior/interior features about the Soltes that makes you not won’t to pass the car up. The grabbed the keys and showed me my favorite color white medium suv! The dashboard is my favorite but the trunk space is what any pet lover needs. Thank you so much Kia Team for your help today.
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November 2023 by Tumi Osunsanmi
I visited a couple car dealerships during my search for a new car, and customer service I received at Oakes Kia was unmatched. Steven was very patient with me, ensured that I got my dream car, and made sure I was accommodated appropriately. Steven was great at updating me on when my car would arrive and was very knowledgeable on teaching me how to use it. I had one complaint about the rug not fitting in my car and he immediately solved that problem within minutes. Very grateful to have had Steven involved in my first car buying experience.
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September 2023 by P Tara
We had the most incredible experience at Oakes Kia today! Wish we could give them 10 stars! Our Sales Representative Steven was very knowledgeable, kind and made the process of purchasing our Kia Soul so simple.We had brought our two young children with us and EVERY employee was very kind - they (the kids) were given a balloon, popcorn and tons of smiles. It was very sweet of them. Cristian was amazing explaining the financial portion and really worked with us to get a price that would work great for our growing family. Special thanks to Kevin the gen manager for going over the paperwork/signing with me so we could get out of there faster! I think the whole process took us 2.5 hours (which is amazing for a busy Saturday).Buying a car can be very stressful and an uncomfortable wait, but they really made the experience great.
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September 2023 by Bri Nicole
Drew was absolutely amazing!! He sold me a beautiful Kia Sorento. And Was even awesome to my toddler. Kept him busy the entire time! While helping me find the right vehicle for me. I couldn't have asked for a better Person to buy my vehicle from! I recommend him and Oakes Kia over anyone!
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August 2023 by Liz Alford
Fantastic experience!! I needed unusual help as we live several hours away and I have major chemical sensitivity as well as needed a very comfortable vehicle. While on the lot I also needed a streamlined purchase process to keep stress lower. BRIAN McCABE was a phenomenal salesman! He never made me feel pressured. He made my husband and I feel like one of his friends. The Oakes dealership has a great selection so you can't go wrong.
