“Ben's Moving and Storage just completed my move. The two young men were courteous and hard working, continuously moving furniture very carefully so as not to damage the furniture or the home. Everything arrived in great shape too!They arrived on time and completed my move in the estimated time, thus keeping to the budget. I couldn't have asked for better people to do the job or a better moving experience. I would be happy to use them in the future and will recommend them to anyone I know planning a move.”
“Great company,miles are there if you drive hard,Rapid will take care of trucks and Drivers as well,home time when you need it, n they will try really hard to meet desire date.One benefit that surprise me is,they pay you to do a 34hr reset on the road,who does that? Not many. Management is fair to everyone.Dispatchers try hard to keep you moving,my Supervisor Jana is super nice always there for us. Phil,Michell,Nikkie,Patt great job guys on outbound n inbound,Bob our Safety is great,helping you and answering questions you might have. Overall Rapid Response has a great team, The service department is there for you to answer questions or to service truck ASAP on the road or at terminal(thanks Nick n Team). Dave our GM has an open door policy to help you or answer any question you might have.”
“I've been with the company almost a year now. First, there is NO perfect company. With that being said, USXL is as close to perfect as you can get. Here are a few highlights.
1. Miles: They have them! All the miles you can handle.
2. Loads: I've never waited more then an hour for my next load.
3. Dispatch: Attentive, prompt, short, sweet, and to the point. Very little to no micromanaging.
4. Equipment : To notch. Very well maintained, and very well equipped. (Heated and cooled driver seat, refrigerator /freezer, EPU, inverter, under bunk fold out table and seats ect...)
5. Maintenance personnel: Quick, efficient, and knowledgeable. Very easy to deal with.
6. Front office personnel: Well... They're like the Wizard of OZ. You don't hear from them often, but if you seek them out you'll find them with no problem. Good crew though. Easy to deal with, and only a phone call away.
7. Home time: Not 1 time have I been late getting home. With enough notice, you're home the morning of or the afternoon before. When you're scheduled to come back to work, there's no waiting. When you're ready to roll, there will be a load.
With all that being said, they've been pretty good to me so far.
S/N: This is not a ding against the company at all, but just a thought. It would be nice if drivers could grab a shower, or do a load of laundry while the shop is working on the trucks. Also, as we all know finding parking around the St. Louis area after about 1500 isn't easy. So being able to shut down in the yard is great. However, after 1700 the building is locked up tight. No access to a restroom. Even a port-a-potty would be a huge help.
Anyways, there's my two cents. Stay safe drivers.”
“I purchased a safe and contacted Mark to have it delivered. I told him that it would go up stairs and that I thought I had enough room but that I could measure anything for him as needed or take pictures etc. He said it should be fine and did not request any photos or further information.
When Mark came out to deliver my safe, he looked inside and said he would be unable to bring the safe upstairs. Although there is no return policy on the safe, I was able to get it exchanged to a smaller size and Mark was able to deliver that a couple weeks later. It was an inconvenience and an ordeal having to exchange the safe, but Mark does a professional job. It may be nice to get some sort of instructions or measurements of clearance to customers prior to delivery when stairs are involved to prevent this issue.”