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January 2024 by Dewayne Kelly
Melissa was very fast,helpful and polite.. great customer service!
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December 2023 by Donald Clark
I went to this store on December 9th. And again on the 23rd. I had a bunch of things that I wanted to accomplish. Nothing urgent, but just things that I felt I needed to get done. The staff was quite helpful with what I asked of them. A new phone similar to my prior phone (but better), a much better power cord than what I had previously, and connecting my new phone via Bluetooth with my car's radio so that I can listen to audio books while I'm driving to and from work.
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December 2023 by Doris Morris
I was having a problem with someone logging into my account. Melissa at the Neosho store was wonderful and helped me out.she deserves 10 stars
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December 2023 by Richard Mowery
If you want horrible customer service and if you like being lied to this will be the best place to shop for you. If you want honesty and good service I would head to Joplin.
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September 2023 by Robert Allen
Super job from a super person very patient with an old man .Melissa did a good job ! !
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September 2023 by Enclave 03
Our AT&T store rep was amazing.She was so friendly and patient.I felt like i was with a friend.I am easily intimidated and shy when it comes to dealing with sale reps, but with her I felt very confident and in control with my decision making.Normally I leave the store not wanting to be back any time soon due to dealing with others, but this visit I left feeling like I could do this again anytime.She really seemed to love what she does and working with others, and that really helped make my visit to the store an enjoyable one.
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September 2023 by Cara Theunissen
We were turned away twice by AT&T employees saying we should go to Walmart to set up our cards and that they couldn’t help us.We went back a THIRD time and we had nothing but a positive experience with Melissa. She was so patient and helpful with getting the three of us sorted. Very professional serve I’ve from her, 5/5 for Melissa. Thank you! ?
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August 2023 by Michael Shaw
I went to this store and let me tell you, the people that work there are outstanding, knowledgeable people. Great customer service. Definitely recommend!!!
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August 2023 by Diane Mackler
Ian at the Neosho store was very helpful and gave me a great deal on a new phone.
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July 2023 by Carol McMillan
Most businesses are only interested in assisting a customer that spends big bucks. When none of the expensive solutions to my problem were acceptable, the staff suggested a much less costly option that met my needs perfectly. Very knowledgeable staff. Well done!
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July 2023 by Sandi Martin
My goodness I'm very thankful I don't have my service with this place!! I was helping out a friend and went in to make her payment, I did so 3 days before her service would end, ended up not paying enough which they should have known in my opinion and even though I'd been to this place 3 times her phone was disconnected!! Ended up only needing to pay 15 more dollars on her account and service was restored! I chose to go into the store because it's local however will not ever again step in the store! 3rd guy I spoke with was a tad rude ( my behavior was rude also, I was frustrated my disabled friends phone had been shut off) I can do nothing for you ma'am, you will have to call customer service, which I did, they were closed but was able to fix through automated system!
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July 2023 by R D
I called to ask about a phone case. At least I got a person at this store. As opposed to Verizon in Neosho whom I called first. I asked if it was available and how much price range. I got the oh, my gosh, you're bothering me, sigh.Then 20 to sixty, I said OK between 20 and 60 dollars, 20 being your lowest, response was "yeah" So I told them they need to work on their customer skills. No professionalism!
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May 2023 by Brian Knight
I turned in my wife’s phone for an upgrade. The store did not turn it into AT&T. We have not gotten the trade in credit. The store personnel will give you the run around and the manager will not return a call. They tell you to call AT&T because they are a third party. So I am out the $1000? I don’t think so. We have been with AT&T for 21 years and are stockholders. I would like this resolved.
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May 2023 by Ian Hoskins
Luis was fantastic helping us with all our needs to the fullest great service and super friendly 10/10 would recommend Luis again
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March 2023 by jim feagins
I give this store a 1 rating only because there is no lower rating available. The customer service at this AT&T store is non-existent. They are only interested in selling new equipment, or trading old equipment UP to new equipment. They are extremely reluctant to spend any time with an AT&T customer who walks in with a phone problem. It's as if it is beneath them to take the time to merely help someone with a phone problem or replacement issues where a phone is broken. All they would suggest is phoning someone half way around the world for assistance - IMPOSSIBLE TO DO WITH A BROKEN PHONE. Couldn't even be bothered to help by providing an in-store connection to an AT&T help line. If you are in the Neosho, MO area and need assistance with an AT&T problem, do yourself a favor and drive the extra 20 minutes to the Joplin store where they will actually assist you.Edit to add: This particular day wasn't the only time this has occurred. This was the 2nd incident - the first time being over 2 years ago - and the results were identical. It was my impression the guy who denied helping, was the owner, or at the very least, an employee who had been there for a very long time!
