-
October 2023 by Robin Robertson
Cool business
-
June 2023 by Jeanette Hansen
The dedication to their customers absolutely stunned me today! I work from home. It's a holiday weekend and that's when I make a lot of money. I woke up to find no internet connection. I panicked and reached out via my customer portal, thinking it was in vain because no one would even see my messgae until Tuesday. I was wrong. The issue was on my end with my data usage. I was frustrated and distraught not knowing what I could do about it today so I could go to work. Well the representative made it all good. She was kind and understanding and helped me immensely. I won't go into details but she saved my butt this weekend by answering an emergency call on her holiday weekend early in the morning when I didn't even expect someone to be there. Thank you! Thank you! Thank you!
-
January 2023 by Aubrey Frisbee
I do not recommend TNT wifi. First of all the service is spotty and not worth the price they charge. My fiance and I called multiple times to try to get our service issue resolved. I called TNT wifi to talk to them about the fact that my wifi hasn't been working for a week, and that I was unhappy about the price we were paying for the poor quality internet we recieved everyday. I got my fiance on the phone because the representative said she would not speak to me regarding the account. The customer service representative then proceeded to tell my fiance that I had to mind the way I speak. Mind you I wasn't using foul language, calling names or raising my voice. All that I said was that I'm honestly unhappy with our service and wanted to know why we were paying x amount every month for terrible wifi. Customer service agent sucked at her job, said she wouldnt add myself as a user to make changes. The agent that my fiance and I were speaking too then says "I'm going to place you on a brief hold." Transfered us without informing us. Got on the line with Tiffany, we filled her in on the original problem of our service. She told us that if we didn't like the service then cancel. So we canceled our wifi service. Upon reviewing their Facebook page they decided to lie about the whole conversation, falsely accusing myself and my Marine Corps Veteran husband of cussing them out and screaming, which is an absolute lie. We have the phone recording. I'm so upset with how we have been treated by this company. Unfortunately I can't report them to the better business beaurrow, this is the best I can do. Do not get this company. They do not care about their customers.The reason we canceled the service is because 1. The wifi sucks, not worth $100+ a month.2. This company has 0 customer service values. All they want is your money. I have never been treated so poorly by a person on the phone, shame on you.
-
January 2023 by Danny Reyes
My name is Danny Reyes. I am a Veteran of the United States Marine Corp and I've served in 3 wars. I am a honest and fair person. My experience with Tnt Wifi has been sub par at best. Beside the constant interruptions in service (which happens more times then i can count on the daily) my fiancé called with issues and the responses she received was extremely unprofessional. The customer service rep then asked to speak with me. Once I was on the phone the customer service representative was telling me how I should not allow my fiance to speak a certain way. Mind you she never once said a fowl word or threatened any harm. All she did was complain about the service. At this point, I defend my wife to the customer service agent and I get transferred to the office manager. Here is where my mind is blown. Instead of trying to retain a customer and get to the root of the problem, the manager tells me that if I dont like how sub par the service is then to switch. Honestly, to anyone that reads this, I highly DO NOT RECOMMEND this WiFi provider. They don't care about our Veterans, they just want your money and could care less about customer experience.
-
January 2023 by Sheryl Winslow
Love the service and the wonderful lady was awesome and knew what she was talking about. Love them!
-
December 2022 by Amanda Hayes
Really amazing people all the way around.
-
October 2022 by Morgan Dillard
I called one day and they were out providing me with service within 24 hours. They are excellent at returning phone calls and have great technicians. Very pleased with this company, and I recommend them any chance I get.
-
September 2021 by Melissa E
TNT Wifi has always been fast, courteous and extremely helpful. We work from home and rely on fast internet speeds to do our job well. When we accidentally ripped one of the wires when we were trying to move the box to the other room, they came out straight aways to fix it, and it only took them a few minutes. Also they are very quick to respond when we are in need which isn't very often.
-
August 2021 by Tim Vendt
We just moved to Mt. View, MO a few weeks back and we were told about TnT Wifi when we moved in. My wife and I dropped by the office, asked a few questions and signed up. Our wifi was installed about 3 hours later...You couldn't ask for better than that.Thanks guys!
-
May 2021 by Alexandra Sullivan - Mills
A great bunch of people. With prompt solutions to any problem that may come up
-
April 2021 by Dustin Miller
Excellent service and support! I highly recommend.
-
February 2021 by Melissa Eickhoff
TNT Wifi has always been fast, courteous and extremely helpful. We work from home and rely on fast internet speeds to do our job well. When we accidentally ripped one of the wires when we were trying to move the box to the other room, they came out straight aways to fix it, and it only took them a few minutes. Also they are very quick to respond when we are in need which isn't very often.
-
November 2020 by Linda N Dykes Vandiver
The people here are great, they do outstanding work and very knowledgeable and very helpful and nice
-
November 2020 by Carrie A.
I am new to the area, have spent the entire morning trying to get a call through to this company to see if they can provide internet to our location.
-
September 2020 by Donna Taylor
Good service & dedicated staff. Quality at a great price.
