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August 2024 by Khali Wagner
Awful customer service, agent answered the phone with a sigh, got immediately snippy when she couldn’t hear me, and then kept repeating instructions like I was stupid when she misheard my VIN. Hung up on the spot and called a different agency.
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December 2023 by Mi Wi
I only give one star because zero is not an option. Only pay these people if you want to be treated like garbage. They will provide you no help at. This company is complete trash!!!
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November 2023 by Andrew Bahl
I have been a customer of Huffmaster Insurance for home and auto insurance for many years and have found them to be a solid company. The staff is helpful, friendly and honest when I have a concern and I feel very comfortable working with them.
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September 2023 by Evanna Frey
We recently updated to a new insurance provider thru Huffmaster Insurance Agency. Approximately 6 weeks in, we sustained a power surge from a lightning strike, which in itself is scary enough. This caused burn marks on the window and burn marks on the weather head. The plaster in one section near the window was blown 10 ft across the room, the nails in the sheetrock lifted a half inch out of the wall. It blew the switch out of the surge protector and fried our TV, modem, router, computer and garage opener. They contacted the adjuster who came out, inspected the damage and filed a claim for us. Very soon afterwards, we received a check minus the deductible to get all the damage repaired.A week or two after cashing the insurance check, I tried to use my six needle embroidery machine (which I had flipped the power on while the adjuster was here, and the lights came on, so I assumed it was fine) but when I attempted to actually sew with it, it came up with an error message indicating a power surge. I sent a message to the adjuster to let him know and sent a copy of the error message. I took the machine to the authorized brother dealer in Springfield,and they had to replace the main control boards, a fairly expensive repair. We sent the invoice for that repair to Karen and within just a few days had a check covering the repairs. I am so impressed with both my agent, Karen and the agency, Huffmaster and the way they took care of us during this stressful event. I would recommend them to anyone looking for an insurance company with personal service.E. Frey
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August 2023 by Geoff Bowsher
Excellent customer service and product offerings. Karen & Kevin are wonderful to work with!
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October 2022 by mary m.
They have provided very good customer service over the years for me and my family! Their staff works very hard to seek and provide the best insurance coverage at affordable rates for their clients. My questions are answered promptly and professionally! Huffmaster Insurance Agency is an asset to our community!!
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May 2021 by Brittany Williams
Was having a hard time finding and filling out insurance for myself. They made it easy and stress free with just a couple of questions over the phone. Didn’t have to leave the comfort of my home. Very thankful for them.
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May 2021 by Carrie Bradley
Karen is great at her job ! She is so nice no matter what time you need something she is always there for her customers . Karen you are the BEST!
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April 2021 by Buffy Badley
We have been with Huffmaster for years and have always been very satisfied with the service. We have come to think of Gail and Karen as friends. Does not matter if it is auto or homeowners, Karen is ALWAYS willing to answer a question or adjust my policies at a moments notice. COVID has changed the way most of us perform our duties but they are still doing a great job of serving the community.
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April 2021 by Vicky Strong
Very professional. Quick response and follow up.
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February 2021 by jose garcia
I chose Huffmaster insurance in monett,Not only because they have the best rates in town but also because they have friendly stuffSpecially my agent Karen every time I have questions about my policy I get a quick responds from her she’s been a wonderful agent for many years!!
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October 2020 by Autumn Carrell
Everyone is very professional and helpful. They always make sure that I get everything I need taken care of quickly and make sure it is the best insurance for my needs.
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October 2020 by Vincent Keely
Very friendly. Did a great job of setting up my ACA healthcare! And it didn't cost me a thing!
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September 2019 by Diane Inman
I LOVE working with Karen!! She takes care of everything promptly! Happy to be with Huffmaster Insurance!!!!
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September 2019 by Lori Raley
Karen is awesome to work with! She is very very helpful!
