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December 2023 by Jeff Bailey
Oh please let my order be shipped via UPS. I hate having FedEx on my property.
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October 2023 by Svarog 12G
Okay, so I placed my order and requested it delivered to a P. O. Box due to porch pirates in my backwoods neighborhood.. the next day I discovered it was being sent to my home address .. I called customer service to tell them the mix up, they had genuine concern and they promptly diverted my shipment to a UPS facility.. the next time I will call my order in and have it delivered either to a UPS store or USPS to my PO box.. I thoroughly understand their fraud prevention policies because there are too many people out to scam us.. yes I will continue to use Graf and sons because of their variety, availability, and awesome customer service.
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September 2023 by Lonnie Beard
Have ordered from this company 3 times and the shipping has always been fast and the items correct.
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August 2023 by Gino Ginovaccio
This reputable business increased its efficiency through hands-on training and a leadership approach that emphasized decision-making through active listening to their customers.A great selection of superb quality merchandise, with everything in stock, at fantastic prices. Credit card only charged when items ship. Placed my ordered and received it, 2 days later and no missing items. Easy to navigate throughout their web site. Outstanding customer service, with superb receptionists and sales associates, along with highly trained technicians. Their concern for the customer is unequalled. You always can reach them by phone vice only by e-mails.They possess the qualities necessary in a successful business – the ability to balance the needs of the company with the greater needs of the customer.
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August 2023 by Ed Willson
I just placed my first order here. Prices were great, and they had everything I needed to start reloading a new load.I had an issue where part of my order wasn't in the box, and customer service resolved it in like 2 minutes.I'll definitely check them first for any future purchases
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July 2023 by Turner Gaudi
My order was supposed to be delivered to my door, they never even sent me a tracking# so I had to call and get the tracking only to find out it was delivered to my local post office two days ago… communication is key in business. Will not be ordering from here again.
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July 2023 by Bill C.
Fair prices. Fast shipping. Purchasing for 10 years without any problems. Read the fine print.
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May 2023 by S
Great system for placing items on backorder. Shipping was very, very quick. Would have given 5 stars if their prices were a little better. In their defense, they have very reasonable Shipping costs. Will continue to purchase from Graf & Sons.
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March 2023 by Car Wash (Shine On)
Grafs refuses to follow customers simple delivery instructions. I have bought many thousands of dollars of merchandise from this company, and they don’t care. I would highly recommend if you can buy it elsewhere, do it and be treated like an actual valued customer.This review by Henry order #598904
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March 2023 by DARKNIGHT
Bought a lee pro 4000 from them during the pandemic and never opened it until now. It's been put together and is missing parts. Called Grafs and they won't do anything about it. It shouldn't matter that it's been more than 40 days, they should try and make it right. Won't be doing any business with them ever again.
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February 2023 by Chris O'Donnell
I've been an online customer for couple years now and have had excellent service and products packed well and shipped as quick as possible.I recently visited the retail store and the staff was really professional and helpful. Matt even when to the warehouse to get some items for me since I was out of state.Great prices on Redding Dies, Powder, Bullets and much more.Highly recommended!
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January 2023 by robert sowka
Graf and Sons was the only place I could find my RL1100 in stock. Placed the order and it arrived in 2-3 days. Will order from graf and sons again
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January 2023 by Robert Doak
So this was my first time using Graf&Sons....being in today's world many web sites could be fake, I took a gamble on this site...and what a pleasure I may add...I found the site just browsing and ordered my goods...payed ...this was on a Monday nite....order arrived on Friday morning....The overall web site is layed out well and easy to navigate....I particularly like the descriptions under each product.Anyway super good experience and I will do business with Graf&Sons again....
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January 2023 by Jim Enright
Graf & sons has the most intuitive and easiest to navigate websites of the many reloading suppliers that i know of. Other suppliers are just fine but generally take some time to learn your way around their sites.Graf & sons also has a very good selection of obsolete brass.One price shipping and everything is always well packed.I check the site often and take advantage of specials such as free haz mat and stock up.I have spent thousands here and have no regrets. Graf &sons are an honest dealer.Edit-- Because of manufacture shortages, Graf & Sons has been putting limits on high demand items. I consider this to be fair, giving more customers a chance to purchase these items.However, in the interest of fairness, shipping costs should also be reduced.If I can only buy 2 boxes of bullets I will not pay 13 bucks for shipping. I will go elsewhere.
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January 2023 by pete shour
Customer Service has gone down hill. I called and the woman told me they don't carry a RCBS Partner Press. She didn't seem to know much and hung up on me.Not good for business.My first choice is Midway USA, Natchez and Brownells.They're Customer Service Reps are the best!
