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November 2024 by NAVEEN BHAT
Move-In Experience: We loved our stay. We loved it because of the people that stay in the community. We loved it because of the Elementary school. We loved it because of the availability of basic amenities which are nearby. Our experience with leasing office was pathetic. It started to show on day 1. We had booked 3 Bed apartment online. When we entered the apartment, it was literally full of dust, toilet choked, patio door broken. It was nightmare on a cold 2021 January. We were shifted to a 2 Bedroom apartment after multiple requests and formalities on the same evening we landed there. For 3 years, since then our request for 3 bedrooms was never entertained. One of my checks (off course not encashed) for requests to upgrade will be in one their drawers. I was told my deposit is based on credit score. I was still made to put in 1 month deposit quoting my credit score. It was excellent but next excuse was my wife didn’t have credit history. Really? One good thing they didn’t ask for credit score of my kids. Every time I did stop by leasing office, the responses were loud and unwelcoming except on days where we went there to pay any dues, community get together (those days teams looked a different one ). Check-out/move-out experience coming up and will be posted soon. I have pics and will that soon as well! Reason: People have right to know. You never know someone’s inner self may…
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September 2024 by Kally Kumbi
Excellent management 💯
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August 2024 by Patricia Sissac
Wish I could give this place 0 stars. This place was my first apartment and I’m still traumatized by the experience. This place was infested with bedbugs and the staff tried to deny it and say I brought them in. Woke up everyday with more and more bites I had to sleep with a light on at night. At one point I wasn’t sleeping at all living in fear bc i was being devoured by those things. (I dare not post the photos) This was back in 2018 and it was a literal nightmare. Leasing office questioned weather or not I was “seeing things” and made me believe I was crazy. Had to throw all of my furniture away, and my clothing. Got to the point where I had to take the matter to court bc they took advantage of me since I was young. I ended up winning and I broke out of my contract at 6 months because it was unbearable. Should have never got to this point. Tried alerting my neighbors of what was going on and the residents were too afraid to speak up so they suffered in silence. They would come and “spray” using a third party company that didn’t use anything to fight the bed bug infestation. I had to bring in an Orkin man myself who came and documented everything and confirmed that it was bed bugs who had been living in the building for a while long before I got there based off the poop that stained majority of my walls. I hope I could help someone with this bc I would hate for anyone to go through what I went through. Every time I pass this place up I get triggered. Run, do not look back.
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June 2024 by Guelliano Yoshimitsu
I see my review has been deleted most likely by the company, but people need to know about Woodhollow. They are the most unprofessional and lying apartment complex I could have ever lived in. From moldy refrigerators, poor communication, roaches in the hallways. To broken thermostats, bad garage disposals and etc. It’s a shame that as a tenant, I would have to go to the maintenance man himself to ask for any work. None of my work orders were ever completed when I asked the leasing office. I never even got to see my apartment before signing my final documents, that violates St. Louis County’s ordinance. This company will rob you under “legal terms”. Lastly, yes I fell behind once month and was on a payment arrangement, still ended up getting evicted on my birthday. Stay far away from them. The company will basically reply and say it’s your fault, with an email that’s not valid. I still have the documentation and photos of everything. 0/5 if I could.
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January 2024 by vamsi krishna
Apartments are good. Need regular cleaning of balcony
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January 2024 by Kamaya M.
Woodhollow has a great diverse community. The office staff are amazing and understanding. I was a resident for about 2 years, they have always been so patient and worked with me during hard times. The area is safe and the community itself is nice and collaborative. My only complaint is the roach issue, my entire floor struggled with this issue and I was charged for pest control upon moving out. Other than that, I would recommend Woodhollow. The area is amazing, amazing staff members, and community.
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November 2023 by Travis D
Our time here was cut due to communication failures and lies.I had never been late extort when I had lost my job.Communication with the office was only dialog when we went into the office. Email correspondence was never replied to, and when they brought in their attorney and we were directed to them, STILL never responded to.You will be lucky to get HALF of your security deposit, as they will nickel and dime it away from you, and not do the work.Their maintenance practices are shoddy at best. Our HVAC filters were never changed by them in the time that we were there. And when our hot water was out before a weekend prior to a surgical procedure for my wife, we had to heat water on the stove for her to bathe with!Add to that the smoke alarms that were expired over a year ago.You pay monthly for “pest control” but only see them about every third out fourth month. And yet the bugs are STILL there!You are actually better going elsewhere than to have to be lied to by this company! They are only here to take your money!
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November 2023 by Hannah Harris
Lived here for two years. First year was okay. Building was old. Had some smells. However our second year living there we got infested with roaches. Something we are STILL struggling with in our second home since living here. Just had to find out that our washer is ruined bc of roaches that we got from Woodhollow. I unfortunately would not recommend living here.
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November 2023 by Kamaya
Woodhollow has a great diverse community. The office staff are amazing and understanding. I was a resident for about 2 years, they have always been so patient and worked with me during hard times. The area is safe and the community itself is nice and collaborative. My only complaint is the roach issue, my entire floor struggled with this issue and I was charged for pest control upon moving out. Other than that, I would recommend Woodhollow. The area is amazing, amazing staff members, and community.
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August 2023 by Ajuma Muhammad
I would not and never rent an apartment here again. Their predatory practices of NOT giving back a tenants full deposit borders on greed and fleecing. They charge me for damages for an apartment that I never spent a single night in and only used it to store books in.They charge me $250.00 for paint damages to an apartment that never had furniture in it. They charge me another $150.00 for carpet damages that had little to no traffic on it.They are financial vultures that will look to gain any kind of financial advantage at the expense of exploiting their tenants.I plan to report them to the State of Missouri Attorney GeneralOffice for fraudulent practices. RUN in another direction! The people are outright predators and will stop at nothing to retain your deposit. They falsely take pictures after you move out of areas unbeknownst to you to justify the securing of your deposit.
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August 2023 by L. Hamilton
The most roach infested place that I have ever lived in!!!! If you're going to move into these apartments make sure you stock up on ROACH SPRAY!! These roaches come in tribes!!! These roaches crawl on you while you're sleeping they end up in your food....ROACH HEAVEN!! We gave these leeches 2 grand to move out and break our contract!! We wanted out!
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August 2023 by Ajuma M.
I would not and never rent an apartment here again. Their predatory practices of NOT giving back a tenants full deposit borders on greed and fleecing. They charge me for damages for an apartment that I never spent a single night in and only used it to store books in.They charge me $250.00 for paint damages to an apartment that never had furniture in it. They charge me another $150.00 for carpet damages that had little to no traffic on it.They are financial vultures that will look to gain any kind of financial advantage at the expense of exploiting their tenants.I plan to report them to the State of Missouri Attorney GeneralOffice for fraudulent practices. RUN in another direction! The people are outright predators and will stop at nothing to retain your deposit. They falsely take pictures after you move out of areas unbeknownst to you to justify the securing of your deposit.
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July 2023 by Tim Rose
Lived here for 1 year, no problems until our last month. Had a mouse living in the maintenance room, and a large chunk of our deposit was kept for paint correction and carpet cleaning. No way it costs $400 for this, and not sure why the carpets needed to be cleaned as we vacuumed before we left. We were good tenants that did not damage anything and always paid rent on time. It is unfortunate that this happened to us in the end. Rates are decent but you get what you pay for.
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June 2023 by Kai Mclendon
This apartment complex is awful, i’ve lived here going on three years because when a young 19 year old looks for their first apartment they want a lower rent and free parking. you get much more i promise. you get roach infested homes crazy charges and fees for cleaning and pest control even though the halls aren’t ever clean and there’s bugs every where. rent increase with no reasonings. i went a year and a half without a working refrigerator after putting in over 50 work orders. two years with a bathroom sink drain that didn’t drain properly that i just had fixed finally. if your a/c breaks they’ll simply say if it’s not 80° th y can’t do anything. they will barely answer the office phone. a pool that’s poorly maintained. they will show you an update building with nice floors and freshly painted walls while you apartment will have moldy carpet in the halls and peel and stick tiles in the stair way and your house will say updated kitchen with water damaged drawers and cabinets. oh and the best part you’ll be charged for hard wood floors that are actually uneven self installed peel and stick boards made to mimic wood. long story short they have a 2.6 rating but they should be shut down for fraud and arrested for the living conditions. if they’re ere parents and we were their children we’d all be in foster care by now. to make matters worse my friends who also happens to be a mom is having a/c issues and has been for almost a month and her son, and two fur babies have to deal with the added heat as it continue to inch towards 90° y’all need to do better and if you replaced appliances when people move out , having neighborhood socials for no reason and stop painting over all the air vents you’d spend less money paying maintenance and cleaning crews. maybe you should make the quality of living better and you’re residents wouldn’t have a problem with increased rent
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June 2023 by My Lan
Ms Brittany is amazing very helpful and resourceful. Always has a positive attitude!!!!
