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April 2024 by Bunny Levin
The best! They always have what I need and are so helpful.
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April 2024 by Lauren Neels
I’ve been coming to this location for years. I arrived today at 10:00 am and the store was not busy. I got to the checkout line with my items and realized I’d left my coupon in the car. I asked the person running the till if I could grab it from my car. He could have said no, or he could have asked if he could hold the items to the side while I ran to get it so that the one person in line behind me could check out. But I instead he said “ yes, be quick please because I don’t know how long this is gonna take me”. I obviously wasn’t going to take my time. I’m not a rude person. I went quickly to m car which was right outside and grabbed the coupon and was back within about 30 seconds. He finished checking me out and then apologized to the person behind me for the wait. There was no wait??? Like it would have taken the same time as if I’d had one or two more things to check out? It’s not like I left for minutes and dragged my feet. It was awkward for me and the other customer who wasn’t bothered at all. The team member’s name was Zachary. I’m sure this was just a one time issue because I’ve never had a bad experience at this location before. But geeze Louise what an unnecessary rude moment.
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April 2024 by Nathan Prather
Great location, great selection, great staff. Dan was exceedingly helpful!
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April 2024 by Michael Culp
Great store. Staff here is always helpful. They have almost everything a big box store has but due to ther size sometimes selection is limited.
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February 2024 by Tom Schoeffler
They seem to have pretty much what I need in a pinch But always seem a little more expensive Then the big box store
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January 2024 by Dane Robbins
Horrible service, and quite frankly frightening employees. I was a little afraid for my safety
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December 2023 by Steve Jones
Friendly staff.
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November 2023 by Tony Evans
Nice neighborhood hardware store. Employees are very informative
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November 2023 by Neil Gaetano Lindberg
So friendly and eager to help. We really like our local walk-to hardware store. Most bought: Deer and mosquito repellent, specialty lightbulbs (like under the microwave), yard tools, and hummingbird juice.
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October 2023 by Michael Graves
Ordered something online, went into pick it up, out the door. Pleasant customer service e all around.when I need something for the house,you bet I'll be back!
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September 2023 by Leah Murray
What an unbelievably helpful store. Ask for Shelby. He's one of the managers. He's passionate about trying to help his customers. This is the best hardware store I've ever visited. They've made a loyal customer out of me!
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September 2023 by Zac Williams W.
I bought this stihl chain saw just over a year ago. Initially it worked great, but after sitting for a few weeks, it would not start. I took it back to Ace hardware twice, and they would do something to it and get it started. The guy told me that despite purchasing the very expensive stihl motor mix, that I had to empty the tank every time and put new fuel in it. That is absurd and an environmental travesty! Tonight, after spending almost an hour trying to start it, and emptying the tank and putting new moto mix in it, took it back and asked for a refund based on the warranty I bought into. They said they only honor that for 30 days and that I would have to contact Stihl. I have, but have low expectations. Thankfully, I have a 1960 John Deere chain saw that hasn't been serviced in over 30 years, but still starts and runs. But it is very heavy and only 12". Also, I have a huge Oak to cut up! Almost $500 invested and I am still using a 1960 John Deere chain saw. I have always loved Ace but this is something I will not get over soon.
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August 2023 by Katie Leemon
I came into Westlake Ace Hardware with my assistance dog and it was one of the most helpful and welcoming experiences I've had. Everyone was super nice and offered to arrange to get my items take to my car for me. I was greeted right away and the service was really fast as well. I'm so happy I went there. I never felt slighted or unwelcome. What a great experience!!! :)
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June 2023 by Michael McKibben
Friendly place. Small, but they had a better O ring selection than Home Depot or Menards, so they've got stuff. Their people are more knowledge too.
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June 2023 by DS Ramsey
Love this smaller hardware store they have a little of everything. Staff is extremely helpful, knowledgable, nice and no contact pick is available still if you want it. They have rewards app which gives you coupons. Highly recommend themGreat variety of Plants for Summer.
