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November 2023 by Marie Enetta Malan
Horrible experience with T Mobile. Went to get a gateway device for Internet service and had an error code on device after set up. A ticket with tech support was started by a store employee after I went back to the store about it the following day and I was told they would contact me in 48 hours. A replacement device ended up being sent out, which also did not work and gave me the same error code. Decided I would cancel my service and take both devices back and return at the store (had received an email with a shipping label to return the first defective device, but also said in the email that I could return to the store). The staff member told me she couldn't take them back because it would "mess up their inventory" and that they'd have to be shipped back and I needed to call customer service to get a second shipping label to return the second device. She didn't look up my account info or anything to see what had already been done in my account. With the exception of one worker who started the tech support ticket, I felt like everyone I dealt with in the store or on the phone either had no idea how to address the issue or didn't care about addressing the issue. Very disappointing customer service experience.
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September 2023 by Marilyn Ketron
Veronica helped resolve issues I was concerned with, helped me set up security and get some peace of mind.
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August 2023 by Bruce Smith
Me and my families visit to the Marshall T-Mobile store was one of the best customer service experiences that we’ve ever had. We were helped by Katie and Veronica and they were very polite and helpful but also brandished a whole new definition of the word professionalism. They made us feel like we weren’t just customers and showed a vested interest in getting us exactly what we wanted and needed. Now my family has a better service that will work hard for us instead of the other way around. Thank you Katie and Veronica for helping us and showing an exemplary form of both pride and professionalism in what you do. I give them and this T-Mobile Store 10 stars but google only goes to 5!
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March 2023 by Joseph Lewis Matturri Jr
Helpful even though they didnt service my area.UPDATE: They have started home Internet access in my area and are a flat $50/month all included. It's 5G and it's FAST! I'm very happy.
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November 2022 by Liz Chapman
Lexie was extremely helpful and patient, she helped to solve my problem!
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November 2022 by Kelly Harvey
Veronica and Shelby were amazing. They helped me set up my replacement phone and made the whole process so easy. This service is the reason I have been with TMobile almost 12 years!
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October 2022 by Eli Hernandez
Benjamin was helpful at first but had mis communication and was in a rush to get me out the door. I needed help getting a phone and was transitioned to another worker. I was going to leave a one star but Katie saved it. She was calm and understanding. Showed me what Benjamin was trying to inform me. I’m a visual learner and that really helped me settled down and do business with T-Mobile!! Thank you KATIE!!!!
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August 2022 by sheri smith
People are very helpful. Only mishap was we got accidentally charged wrong plan, but, it was fixed right off. Fixed a phone that went out, seem knowledgeable, I miss that!
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August 2022 by Georgia Hines
Katie was a awesome and very knowledgeable sweet young lady and I appreciate that she wouldn't give up and fixed my problem.
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August 2022 by Jessica Drake
Veronica was ABSOLUTELY AMAZING!!! I will be recommending her to everyone I know.
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July 2022 by Tessie Crutchfield
Love T mobile won't go anywhere else when I had ruff times they were there for me I love the jump program wish they get little better things on the tue app but besides that love that they got a store in Marshall MO love how friendly staff are even in Sedalia MO I Just started with there Internet we love it had MMU internet first when my son would play his PlayStation and everyone had there phones on and TV going he would lag but switching to TMobile he not complain once so for I so greatful again THANKS AND LOVE YOU T-MOBILE
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April 2022 by Tina Cook
Really had a nice and easy transition with getting my new phone set up. Thank you to Nancy and Ben at the Marshall MO. store. ?
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March 2022 by Chris Larsen
Got a new family plan with my Mom and a new phone. The cost for the plan was absolutely the best value without any sacrifices with speed, or anything else for that matter; plus t-mobile has the most hotspot data that I've seen that was reasonable. I am a very happy camper and want to thank Nancy for helping make this a smooth transition, and making us feel like we were walking out of the store with an excellent deal. No surprises with the billing either.
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February 2022 by Jacklyn Goode
Katie here at T-Mobile in Marshall MO was extremely helpful and very patient with us when purchasing the new iPhone 13 pro thanks so much Katie we love it…!!
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January 2022 by Rose O'Donnell
Went in to get my new phone changed over and had a wonderful experience with the staff in Marshall. The customer service I have gotten all around from T-Mobile is the reason I have stuck with them for going on 8 years now. I feel absolutely terrible for not remembering the names of everyone working there that day. In my next review I will give them a shoutout when I find out haha!
