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October 2023 by Gwest Art
Got my oil changed last week, had a great experience. The shop was well kept and free of clutter. Staff/techs were very nice and professional. My truck was done way faster than expected and they even pulled it up front for me. I believe the managers name is Damon, he seems genuine and honest. Will be back for more work.
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October 2023 by Steven
I've never been taken advantage of by a shop so badly. I was working out of town when I had some computer issues with my car. I brought my vehicle here and they charged me to let them vandalize it.I have a Chevy Malibu, it was my everyday day driver. It ran great until i went out of town and the computer started to intermittently lose power, causing the vehicle to die while driving and/or a no start situation. When it did start and drive it still functioned perfectly. I had my car towed here for diagnostics and repairs because it was the local chevy dealship in that area. After having the car for a week McCarthy Chevrolet charged me $800 for diagnostics and labor, no parts were put on. They told me it was fixed and that it was safe to drive again. I made it less than a mile down the road when I stopped for lunch, and the car would not start again. They refused to give me any money back and insisted they try again to fix the car. They told me they wouldn't charge any additional money to try again. They looked at the car for a few more days, lied about why it didnt start and vandalized my car. He told me my starter wire was loose and thats why it wouldnt start after i had left the dealership. My starter wire hasnt ever been disconnected unless he disconnected it while trying to perform diagnostics. The vandalism i mentioned was that the mechanic cut the sleeves of the outer wires on several of my wiring harnesses. Some cuts were visible and some he tried to hide. The hidden damage he covered up with cloth tape, which will hold in moisture on the exposed wires, speeding up the corrosion process. Then he diagnosed the wrong part to be replaced (an entire fuse block), but I refused further work on the vehicle once I saw these blatant damages by a clearly incompetent mechanic. He didn't fully reconnect the plug for my BRAKES and left the housing off of the brake plug, sitting under the hood. He put a screw in my headlamp to secure it in place so he could pass my safety inspection, which isn't allowed and I didn't ask him to drill a hole in my headlamp assembly and core support. I had already purchased new headlamp assemblies that were still in the box in the trunk of the car while it was there because I knew that connection had cracked and broken due to heat and weathering. Instead of telling me the inspection failed due to a broken headlamp assembly, he took it upon himself to drill a hole in my core support and rig it with one screw. Once I got my vehicle back, I had it towed home (3 hours away). I replaced the fuse block the mechanic at this dealership had diagnosed to be bad, and that didn't fix the problem. Now my car is at another Chevy dealership and they are charging me $600 to fix the wires the mechanic at McCarthy Chevrolet vandalized before they can attempt to diagnose the computer connection problem my car is still having. Obviously, having exposed wires is an issue that will cause further computer failure. They clearly do not have a knowledgeable mechanic, because a knowledgeable mechanic would not diagnose a computer issue by cutting wire sleeves and stripping wires and leaving them exposed. The work was rushed, sloppy and performed incorrectly. My safety was not a priority to these people as they knew the computer issue was causing the vehicle to die while driving. The mechanic stated in my service ticket that he "repaired and replaced" my wires. That is a falsified document because nothing was repaired or replaced and further damage was done instead. I spoke with the floor manager and the service department manager. They refused to give me my money back and now I have to pay another Chevy dealership to fix the damages McCarthy Chevrolet caused. Im sharing one picture of the damaged wires here. This picture was taken shortly after the vehicle was towed from this dealership. McCarthy Chevrolet, are you willing to reimburse me for the repairs your mechanic charged me for and the damages your mechanic caused?
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October 2023 by Caroline Ahnefeld
The young lady in the service department was wonderful.. she helped me out and got me the best deal and I appreciate that. I bought my vehicle there and have always had you guys change my oil. The young lady definitely needs recognition...thank you
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September 2023 by Les Calvert
Blair Howard did a great job at selling me my new car. Knowledgeable about the car itself & all the money business. He & Amanda did everything they could so we could do it over the phone. I was very pleased with my whole experience at McCarthy's.
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September 2023 by Ralph Gazzillo
In our travels to Marshall Missouri to drop of our son at Missouri Valley College, our 2013 Equinox failed to start after an overnight stay in Sweet Springs. After a great local mechanic could not get it started we hesitantly had it towed to Mccarthy Chevrolet. On a Friday afternoon , before closing for the weekend , the service department led by Kelly tried to spare us from leaving the car and going back home to Chicago. Unfortunately we had to leave the car. The fortunate part was Kelly was the best communicator the entire week. She called me with updates and worked with us in every way. A great service department that you rarely find these days.
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September 2023 by Leigh Wilson
My A/C died in the middle of a heatwave and I was miserable! They managed to get me in for a same day appt and fix it. Very pleased with the service as well as all of the staff. Super nice and courteous!
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August 2023 by Humberto Colin
Recently bought a brand new car from them and they were all really helpful. Blair was really helpful through out the whole process as well as Ed my salesmen when it came to any questions regarding the new car. Overall, it was a great experience. Everyone I met, as well as everyone who worked with me, was really nice and helpful!
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August 2023 by Roy Lee
There is no one else I would take my truck to have fixed it never fails they always take care of me. They try to make sure it am easy fix each time before we go spending thousands of dollars. I will not take my truck anywhere else.
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July 2023 by Scott Harvey
Rick Whitlock was very knowledgeable on the Buick Encore that I purchased. He went over everything with the vehicle in detail and called to follow up today on how it was doing. Everyone there was very helpful and friendly. Although buying a car takes longer than buying a house they try their very best to make it seamless.
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July 2023 by Kevin Zbornak
Jim and Mike were both very professional and a pleasure to deal with. Everything was presented honestly and clearly, they answered my millions of questions with patience, and I enjoyed talking to them while waiting. There was no pressure, the environment was very relaxed, and it was an overall smooth, enjoyable process. My wife and I will return to see Jim and Mike again in the future when it's her turn for a new ride.Shameless picture of the beautiful 2020 Jeep Gladiator I bought from McCarthy. These guys helped me rediscover my love for Jeep trucks, and I look forward to many years of enjoyment out of it.
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June 2023 by Blaine Boersma
I came in 15 minutes until close hoping to maybe get an oil change really quick before leaving state. They could have turned me down but actually sacrificed some of their time and stayed a few minutes late to get me taken care of! Will definitely be back for future services!!
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June 2023 by Holly McClure
I bought my truck from here, no problems. So when my son bought a car and was needing the seals fixed I told him to take it to mccarthy. They BROKE his dipstick off replaced it with one they had only to find it was to short! Tried to MELT the to dipsticks together so it would reach, broke it off again, so put a cap on it, no dipstick! Broke all the bolts off his catalytic converter and couldn't replace them. They charged him 1100 for all this and sent him out of there with a car that is illegal to drive! DO NOT LET THIS PLACE WORK ON YOUR CARS!
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May 2023 by Ethan Walgren
The guys at McCarthy are top notch!! They put the customer first! I am a first time car buyer, Blair Howard made it feel like it wasn’t. He explained everything to me, walked me through the entire process! I will definitely be returning to McCarthy! Thanks for all of information I received! Most importantly thank you for the beautiful car!! My wife is thrilled!!
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May 2023 by Breanna Germann
I bought my Cruze here from Rick and he was an awesome salesman. The service department is amazing and tries to help with any of my needs. Recommend any Chevy or GMC owners in the area to give them a call!
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May 2023 by Joyce Nelson
McCarthy Chevrolet, Buick etc. took care of our car and truck issues in a timely manner and we had our vehicles back I. a short time. They always do a great job! We especially like how they return our vehicles to us. Great job, McCarthy!
