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May 2024 by Christina Jean Louis
Went in the store around 6pm and the Cafe refused to sell anything other than cups for fountain drinks
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October 2023 by Stacie W.
We stopped in here on Saturday. I don't believe I have ever shopped at this location before. I will definitely not be returning anytime in the near future. This location is completely backwards. I'm spoiled so I'm use to Sam's clubs being set-up certain ways. This club was not set-up like the normal layout I'm use to. I mainly go to Sam's for their Caesar salads at $3.98 a bag. I absolutely love the Caesar salad kit, it's by far my favorite. Why after spending like 20 minutes in the freezer, literally going through boxes of boxes of salad kits, whyyyyyyyyy did I leave out empty handed???? The salad was horrible, if the lettuce inside the bags wasn't soggy it was brown. Then there was a plant sale which I love, 2 plants for $15.98, they didn't have a single decent mother in-law tongue. The alcohol aisle, ok shelf that houses the premium liquors for example, grand marnier, casa migos and more was lacking, meaning the items were out-of stock. The clothing selection was slim but my sister was able to find 2 pair of levi jeans. I was completely un-impressed with this store from the selection, to the set-up and ohhhh let's not forget to mention how disheveled and utterly disgusting the concession area looked. I wouldn't recommend eating here. Yes, this store has the gas pumps available.
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October 2023 by Camille C.
Been shopping here for years and I'll never be back. Today people were yelling at other people in the gas line. Then I'm waiting to turn into the parking lot, a car honks at another car that was unloading a bunch of girls at the door. The girls get out and start yelling at me for honking even after I said I wasn't the one who honked. I pulled up and told the driver I didn't honk at her, and she starts yelling at me, cursing me out, and treating to call the police. Absolute trash. I will drive an hour away if have to in order to avoid this mess.
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October 2023 by Suzy A.
Went to this location for the tire center, as I had a flat and no spare as the spare went out on my drive to Sam's. The bays were open and a tech was sitting in one. I went inside to ask for a tire patch and the employee had a nasty attitude. He told me they were closing in 30 minutes and wouldn't help me. He gave a nasty looking basically shoo'd me away. The Wal-Mart auto right next door was also closed over an hour and a half before they were supposed to be. So I had to sit there in the parking lot for 3 hours trying to figure out what to do since I had no spare, couldn't buy a tire, and no one would patch mine. Ended up having to get a tow. Very negligent store/employees. How could you in good conscience turn away someone when the repair won't take that long? I wasn't asking for an oil change or some time consuming service. Just a patch or fix to be able to get home and to work.
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August 2023 by Guy D.
This Sam's Wholesale Club is very conveniently located in Brentwood. Walmart and the Sam's Club Gas Station are located nearby...Trader Joe's and Whole Foods are also close by. My wife and I live in Illinois and but frequently use this store and the gas station because our primary care physician is in nearby Webster Groves. There is plenty of well-lit parking. The store is typically clean and well stocked. Some have criticized the club fees but buying just one set of tires makes the difference in cost of membership. There is also a pharmacy located in the store. At the height of Covid this is the only place we could find to get new tires . The gas station is our go to place for refills because we live in Illinois where the gas prices are much higher due to our Communist Government Tax Policies. Sam's is the go to place even for a small family it pays to save big money .
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August 2023 by Marti P.
Love their curbside pickup with no minimum. Sometimes busy with a little wait but usually very quick. Love Andrew, he's always friendly with a smile on his face. I love the Members Mark products. Good quality and sometimes things that you can't find anywhere else.Wish they would bring back the sample bags. It's a good way to spotlight new products before you have to by in bulk.
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August 2023 by Hermann's H.
Horrible customer service. They won't even help you find an extra cart when ya got 2 toddlers and 2000$ worth of groceries. And no help out offered. It feels like all the employees hate the customers and each other. They wouldn't even let my kids stay in my lane and in the cart they were already seat belted in. The manager has a big problem with me wanting to keep my children close to me. I'll drive 50 miles outta town to avoid that shit show.
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June 2023 by Rebecca H.
1. I am not a fan of Big Box or anything related to Walmart. 2. I only shop at Sam's for specific items I need for health reasons which are about half the cost. 3. I will never return to the Maplewood store, though it is very close to home. Each time I visit this store I am thoroughly disgusted. Staff: BEYOND RUDE. I used the self-checkout. Everything went fine until I didn't get a receipt after paying. I pressed the "help" button. After about 3 minutes, the "we're coming" icon went back to "send help". I pressed it again. Again, it was disabled. Finally, after about 20 minutes and another customer going to find help, a very rude team member came over and said I must not have paid because there was no receipt. Another staff team member came over and found several crumpled receipts in the machine. He never spoke a word. I said Thank You. When I had my receipt scanned the scanner showed a small item - prepackaged individual Caesar salads was not on my receipt. One reason I despise self checkout. I understand theft is a problem. However, this was an honest mistake. I said I wouldn't be going back in and they could put my salads back on the shelf. Then another employee hand checked all my items (13 total, household items, health items, and groceries) against my receipt, was rude, and acted like I was trying to steal something. What should have been a 30 min trip in and out of the store turned into almost an hour. Never Again will I visit this location. If I absolutely must go back to Sam's it will be to the Kirkwood or Chesterfield locations.
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June 2023 by Cloy R.
an absolute travesty of a store. management is non-existent. the staff are miserable and do their best job to make the customers feel the same. after coming here for months I still haven't seen an employee smile once. even when toddlers are waving at them and saying hi they just get sneered at and ignored. spend the extra 15 minutes and drive to a different Sam's club or get a Costco membership. there's no difference between going to this Sam's club and a wal-mart
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June 2023 by Amanda D.
I ordered tires from here, and had to go through their outsourced answering service because no one from the tire center was picking up. The woman over the phone tried her best but couldn't send me confirmations about my appointment, which was a bit frustrating. When I went a week later (earliest appt) for the 2 new tires, I was told they were balanced and good to go. I drove for the next 2 days with the entire car rattling and shaking out of control, and my tires should be at 36psi but were set at 45-48 psi... absurd. I had to call and bring the car back for them to rebalance & correct things. It was fine, it happens, but I feel like they should know how much air to put in the tires and properly balance them... it was just an inconvenience and bit frustrating. The employees working tires were nice and apologized though. Onto the food court... big fan of the cheap pizza and froyo! However, sadly, the vanilla froyo has been broken or not working the last few times I've tried to grab one... which is a bummer. Overall, the staff in the store is really hit or miss... some individuals are friendly and helpful while others are not as professional and appear irritated and bothered if you're needing help or have a question. At the end of the day, don't go in expecting quality service and care... it's pretty comparable to Walmart, which makes sense as it's next door and owned by the same people.
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June 2023 by Hojiakbar Rustamov
The best pizza for two dollars.And reviews are low on numbers because sam's club sells these for a loss. Just buy, it's worth every penny you pay.
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April 2023 by John G.
This is a great Sams Club but it's so big and it's not laid out like the other Sams Club that I shopping so it took me a long time to find things that I need it but it's a great place to shop. I do use the scan and go app and I got out real fast. Some items I was looking for and people were very helpful and friendly and kind and pointed me in the right direction. I recommend the Sams Club to anybody but it's very crowded today so I wouldn't come today!I almost forgot to tell you that gas is $3.01 per gallon and there's a line but it moves fast so you can get your gas here very cheap
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March 2023 by Monique W.
The service gets worse and worse. You greet the worker (when they should be greeting you) and there's no response. The line to exit the store? I have to walk the opposite way just to get behind all the people who had already gotten in line before I could get out. You'd think Beyonce' was giving away free tickets. I would've gotten OJ but it had a best if sold by Jan. 23rd stamp on it. It's March 12th.Do better. I won't be back to that location, and I may switch to Cosco if this becomes the norm. Rude staff and disorganization are a turn off.
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September 2022 by Avi S.
This location is right by where I work. It is always crowded and there always seems to be a long line at the gas pumps. Although the overall price for gas is cheaper than other gas stations, usually other Sam's club locations have cheaper gas prices by a long shot. I love shopping here though. I got some great deals on some Tyson chicken today. Workers are extremely helpful. I was in and out within 25 minutes. The parking lot is a little congested. It was raining earlier today and as I walked in there was a lady handing out paper towels to dry off the wet cart handles, which I thought was very thoughtful.
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September 2022 by Bombay S.
Of all the Sams Club locations in St Louis, this is the one I avoid going to the most unless I have no choice. The staff at this location is usually not very helpful. But what frustrated me the last 2 times I was there was the lack of shopping carts. I've never had this happen at any of the other locations before so have to think this problem is unique to this place! The last time this happened, there weren't any carts to be found in the parking lot either and I took back a cart from a customer who had just got done loading his car. Somethings really odd about this Sams Club!
