-
September 2023 by Brittany Mims
The team at Jay B. Smith went above and beyond, making very difficult (and emotional) situation easier. They give you guidance when you need it the most and are patient throughout the process. The entire staff is incredibly kind and genuine. They even make a quick run to help us trouble shoot a problem with our slideshow. They pay attention to details and made sure everything was perfect. Our family has used their services many times (dozens) and will again in the future. We cannot express how thankful we are for everyone there. They’ve touched our hearts for sure. Thank you, Jay B. Smith!
-
April 2023 by Christian Pardilla
Jay B Smith was super accommodating and showed our family a lot of empathy. Despite our family’s heartbreaking circumstances, they made things a little easier for us. We are forever grateful for the support and kind words they shared with us. Thank you so very much for doing all you could and beyond for our grieving family.
-
March 2023 by julius krisanic
All of the employees at J B Smith were very respectful and helpful.Stephanie Brown made sure that everything went well for our Mothers funeral, Anna Krisanic. Can't thank them enough.
-
March 2023 by Dolly T
Jay B. Smith has administered compassion and care to our family for many years. Over 20 years,, the funerals of my mother, father, brother along with in-laws have been lovingly taken care of at both Maplewood and Fenton locations. My dearest friend is now at Jay B. Smith, whom I have great faith they will serve her family well.
-
March 2023 by Connie Berry
I wouldn’t go anywhere else! Unfortunately, we had 2 funerals for a total of 3 family members within 2 months of each other. Nikki took great care of us for both funerals. I received many compliments from family members about how amazing the ceremonies were! Nikki couldn’t have made the worst time in our lives any more peaceful and easy to plan. She even went the extra mile to read an additional poem at my uncles funeral. I know my mom, brother, and uncle Rest In Peace knowing what beautiful ceremonies we had for them.
-
March 2023 by Andrew Kulha
The staff at Jay B. Smith really cares.
-
October 2020 by Hanna Burke
I would not recommend Jay B Smith funeral home at ALL. They were completely awful to my mother and I about my father who passed away unexpectedly about one month ago. When we called to start the process of making arrangements, which was very difficult as it had been less than 24 hours since my father passed, we provided all of the necessary information that the funeral home required. After giving them all my dad’s information, the woman responded by saying “Oh my God, he’s so young, he’s my age”. That was extremely inconsiderate as of course we know he was young and that was the absolute last thing we wanted to hear. We should have jumped ship after that insensitive comment, but we decided to stick with them to continue making arrangements for the funeral, which was a huge mistake. We had an appointment later that afternoon with a woman named Beth. She was a NIGHTMARE. For some reason, she had her eyes dilated right before our appointment and could not see anything. It is beyond me why they would schedule us to meet with someone who would be unable to see during the entirety of the appointment. She was unable to help us whatsoever. For example, she did not even know the color of the urns she was showing us and when I asked if one of them was maroon or purple, she responded with “well sweetie, what color do you think it is?” She never gave an official answer. She also demanded that we share details about my father’s death because “that could’ve been her”. We had to share the story yet again about my father’s unexpected death from less than 24 hours before and it was brutal to say the least. Additionally, Beth spelled multiple things wrong in the obituary during our meeting due to her eyes being dilated. I had to request a draft during the meeting because I knew she was not able to see and was making careless mistakes. I had requested the obituary to be sent that evening as we needed it to let our family and friends know what had happened. Despite Beth promising to send it by Friday at 9pm, I still had not received it Saturday morning and had to call to request it a second time. Per our request, we spoke to Beth’s boss who gave excuse after excuse to protect Beth by saying she gets stressed out if she has more than 3 funerals at a time. At that time, I questioned whether working in the funeral business was right for someone who can’t handle more than 3 funerals at a time. After FINALLY receiving the obituary following hours on the phone, there were 5 MAJOR errors, including my last name being spelled wrong ( I have the same last name of my father). Within two minutes of sending it, Beth sent a new draft stating that she had found 2 errors and she had forgotten to proofread it before sending. No apology accompanied that statement and the deed was already done. I question why someone would send a copy of an obituary having not proofread it. This was extremely upsetting because that is her job and she was supposed to show empathy and help us through the funeral process as it is extremely overwhelming. If that does not convince you to not use Jay B Smith, I do not know what will. Almost a month and a half after the funeral, the owner’s wife called my mother and said “how are you doing, if you don’t mind me asking how did your husband die? I saw he was so young…” This was extremely uncalled for and we are still grieving. We do not owe ANYONE an explanation about my father. It is absolutely unacceptable for someone who we never even met to call and ask about his death of out curiosity. I hope this message encourages someone to choose another funeral home because Jay B Smith will make your grieving process worse.
-
March 2020 by Laurie Strecker
We had a wonderful experience here despite the occasion. Nikki took great care to make sure my father-in-law’s event was beautiful. Thank you all!!
-
February 2020 by Karen Marzuco
they did an awesome job on my grandma Alice Wells back in November of 2019. I would recommend them to anyone because they were right by my family side both days of the service.
-
March 2019 by peggy greenwalt
I'm sorry I've never been to one. My friends brother has passed . But I'm sure it's quite lovely. Sorry.
