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April 2025 by Doge01
Very nice to get an appointment here just two days before the deadline for filing tax returns. Everything was processed so quickly. The money I spent here saved me a lot of time!
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April 2025 by Patrick Kunza
I’ve done my taxes with this location for the past couple of years, hoping the service would improve—but I think it’s time to take my business elsewhere. For the prices they charge, I expected to have at least one or two meetings where I could ask questions or express concerns with a tax professional. Unfortunately, that hasn’t been the case.
I’ve scheduled in-office appointments only to be told I needed to drop off my documents and wait to hear back from someone. I’ve also set up phone appointments where the tax pro forgot about the meeting entirely. When I went to the office to follow up, I was told I must have gotten the dates mixed up—without so much as a simple apology.
That said, I do really like the online app. It makes uploading documents and tracking refunds easy. From a technology standpoint, I think H&R Block is doing a great job.
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February 2025 by Quest Cape
It's tax service. Be sure to ask for recipes in case they claim thier records show you did not pay
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May 2024 by Michael Lawrence
Man I hate leaving bad reviews for anything. People can have really bad days. But I have been waiting for them to help me fix my state returns sine mid March. They never did call me back. So I had to get over there today, a day late, to pick them up and they were not even finished. Even though I just needed help with the state tax they “still” had to do my federal.
Upon paying they accidentally charged me an extra charge. Which I was not leaving until fixed.
People have bad days and I get that this is the busy time for them, but this was just awful. So so disorganized. I highly recommend looking for another service if you need in person help.
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May 2024 by Mirhanda A
Scheduled and confirmed my appointment. 20 minutes later and my assigned person Heather is not here. The lovely woman working with my husband, Calla, gave Heather a call. H&R Block's online system doesn't communicate or let tax preparers whom are working multiple locations know that they have another client at a different office. I was confirmed in Maplewood but Heather was working at Lemay. This is unacceptable and I should not be punished for a system flaw. If I were 20 minutes late to my appointment that would be different. Heather didn't even know I was coming, nor is there anyone else working here besides another person. This is ridiculous. I am rescheduled but that is not the point. I had an appointment for an entire week and came with all of my forms. Do better H&R Block because this isn't right.
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March 2024 by Joanna Reed
CALLA WHITE ruined my experience and does not need to work in this field anymore. She boasts "25 years of experience", yet is unknowledgable and unprofessional. She makes careless mistakes and behaves without common sense. When she is handling people's finances, that is a very big deal.
Shirley is no better. She tried to "help" and just gave me the run-around because she didn't know what she was doing either.
They had to transfer my case to Heather at the Affton branch, who said I was the THIRD PERSON THIS WEEK whose taxes the Maplewood branch had completely fumbled and passed to her.
My experience is similar to the other 1 star reviews. If this branch cannot opertate properly, it needs to be closed down or completely restaffed with competent employees.
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February 2024 by Joanna Schroer
CALLA WHITE ruined my experience and does not need to work in this field anymore. She boasts "25 years of experience", yet is unknowledgable and unprofessional. She makes careless mistakes and behaves without common sense. When she is handling people's finances, that is a very big deal.Shirley is no better. She tried to "help" and just gave me the run-around because she didn't know what she was doing either.They had to transfer my case to Heather at the Affton branch, who said I was the THIRD PERSON THIS WEEK whose taxes the Maplewood branch had completely fumbled and passed to her.My experience is similar to the other 1 star reviews. If this branch cannot opertate properly, it needs to be closed down or completely restaffed with competent employees.
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January 2023 by Michelle Burton
I went in office to apply for a refund advance. I normally do it myself using the online version, but I had to go in store to apply for the advance. The people I worked with in the office were very kind, but I am quite dissatisfied with the refund advance process. I understand that H and R Block does not make the decision, but you are affiliated with a company that does reflect poorly on your company. I needed the advance, but I was offered so little in comparison to my refund that after paying so much for my taxes, it was not worth it. Also, you are not notified of your advance amount until you leave the office. Along with that, I can't even transfer my funds from this stupid Green Emerald card to my bank account, and my entire refund is going on it. It has been difficult finding surcharge free ATMs because the link in the app does not work. I have already paid enough money, why should I have to pay to get my money? I do not want to use is as solely a prepaid card. I do not recommend using the refund advance if you can help it. It is not worth it.
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August 2022 by Justin Villet
Always a great job, and I trust my accountant
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August 2022 by Dawn Alexander
Ms.Calla ?
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May 2022 by John Sutherland
I had to file an Amended 2020 tax return because I hadn’t declared a bit of income properly. I was told how much to pay and sent everything in. I just recently got a massive bill from both the Federal and State governments because the tax expert submitted my amended return without filling in how much tax was withheld on my W-2s so the government believes nothing was withheld. This is a very elementary level mistake and shouldn’t be made. The tax expert was someone mentioned in a previous negative post named Calla White. I made another appointment to get this fixed and found she was the only one there and I refuse to let her touch my taxes again. I don’t know about the other branches but don’t go to this one.
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August 2021 by Dan Mullen
good service
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April 2021 by Ryan Ferguson
I have been going to H&R Block since I began working back in California in 2006 and each time that I go I always have a great experience and have all of my questions answered. The person I work with each year is always helpful and helps to make sure I am getting the most for my refund. I will continue to go to H&R block in the future because of this reason.
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April 2021 by Mike Patterson
Came in on Friday wanting to do my taxes in office, but was told over and over by the receptionist Shirley that I could leave and it would be completed by Friday evening or Monday morning. Despite taking my phone number 3 TIMES, she failed to contact me as i was told she probably shredded it........ This was my first time attempting to learn how to properly file taxes and I felt as if Shirley did not want me there. Soooo I called asking if they have been done on Tuesday and they were not. They either did not know what to do, or just ignored me. When I came back into the office obviously upset, Shirley told me to wait for the next available tax expert. I waited for about 30 minutes as 2 other clients were taken care of. Where is the sense of urgency? Does anyone care at this building?
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April 2021 by Mark Burgess
Because of the way you treated me and has my taxes and file them for me where everything was explaining how nice and courteous you were in the process
