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November 2023 by Ashaa Kay
I went in last week 30 mins before close with a hole in my tire. They were able to patch my tire and was so nice!! Thank you Lilly & Jake!
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November 2023 by Sophia Duffy
I came in right before closing with a screw in my tire and they were very patient and helpful. I came back the next day to have my spare taken off and actual tire put back on and they were very fast. In the past I've always felt silly at auto shops for asking questions and always left with the feeling that I was being overcharged or taken advantage of for a lack of car knowledge, but that was not my experience here. If I need to come to an auto shop again, I'll come here!
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October 2023 by stephanie paczesny
We got a flat tire on our way to go camping and ended up at Dobbs Maplewood strictly because it was conveniently close to where we broke down. Although our tire going flat was very unfortunate we were pleasant surprised by this location and here’s why.Clint the store manager and his team were 100/10. We will definitely be going back to this location for their customer service, efficiency, and knowledge on their products.
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September 2023 by anthony franks
The staff at Dobbs in Maplewood is great. I took my vehicle to the dealership where I purchased it. They stressed that I needed front and rear brakes and rotors, a wheel alignment, and change of transmission fluid. This was going to cost me almost a thousand dollars. I took my vehicle to Dobbs and let them look at my vehicle and they told me i didn't need any of those repairs and even showed me their analysis on paper of the specs of my vehicle's alignment. These folks have a lot of integrity and I appreciate it. I will keep bringing my vehicles here.
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September 2023 by Zac Sadler
Clint was so helpful!!!! I scraped the sidewalk of my tires and brought them here to get checked. He was so patient with all my questions, and I also asked him about rotating them and he checked them all and said I was good to go. He didn’t try and sell me anything (like most auto places), so I will definitely be back when I need to buy new tires!!
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August 2023 by Robert Busby
Amazing communication about services and costs. Very patient with all my questions and need for best/worst case scenario. All said and done….they were booked solid and completed my vehicles repairs under 3 hours. Friendly! Solid partners in the community.
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August 2023 by Sanjana Bhavikatti
Rating 1 star for lack of professionalism and empathy. I took my car in for a rear differential fluid change yesterday. The next day, my car would not start at all. I understand this could be a coincidence and not Dobbs fault. However, I am extremely disappointed in their lack of empathy for a frustrated customer and the way they treated me on the phone. They had no concern or care for my situation, regardless of why it occurred. Their lack of empathy makes it hard to trust the service that they provide, and I do not believe that they would rectify the situation appropriately or take responsibility if this issue was determined to be caused by them. I highly recommend that the employees at this facility receive better customer service training and learn how to empathize with others. I strongly recommend to others to NOT visit Maplewood Dobbs if you are looking for compassionate mechanics. These individuals may get the job done, but their integrity and general care for others is sorely lacking.
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August 2023 by Mandy Potter
I went out to my car in the morning to find a low tire. I was able to make it Dobbs on Manchester/Big Bend safely. Clint was very helpful and said they would be able to get my tired assessed and fixed by midday, which they did. I was very grateful for their help today because I work out of my car! This isn’t the first time they have come to the rescue. Thank you!!
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August 2023 by Jon Ferrell
They were quick and courteous.After several visits now, I have observed that the ethics with this company are phenomenal. They go out of their way to let me know when there is something wrong with my vehicle, without pressure to repair.
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July 2023 by MM Lister
A faulty hose caused all of brake fluid to leak out while driving. Zach and his team were awesome and were able to get car fixed in record time so I could head back to KC on Sunday. They went above and beyond and I am very grateful!
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June 2023 by Lydia Wessling
I’ve been to this Dobbs a couple of times and I’m always impressed with the helpfulness and promptness of everyone who works there. I dread conversations about car repair/maintenance when my budget is super tight, but the folks here consistently do a great job of helping me find a manageable solution and getting me back on the road ASAP.Special shout out to Clint for his kindness and amazing customer service!
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June 2023 by Kimberly Sansone
Holiday weekend. So many cars, and they took care of my vehicle in a timely manner! Dobbsis so worth the money!! Clint and John are very helpful and so professional. And they are dog friendly. Thanks for helping me out in a fix!!
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June 2023 by Linda M
Brought my car in for the 6-month complimentary tire rotate and balance. I was told it would take approximately 1 hour. I set a 1-hour timer on my watch and took a walk. The customer service rep called my name and said my car was ready. I signed the papers and, just as I walked out the door, the timer went off. Excellent and on-time customer service.
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June 2023 by Ashlyn Brown
Couldn't be more appreciative of them squeezing me into the schedule for a last minute ID/OD when I called from the Maplewood DMV upon learning it was required for registration of out of state titles. Thanks guys! ? Was able to return to the DMV and get that process over with!
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June 2023 by Linda Webb
I have taken my car(s) to Dobbs on several occasions through the years, and they have been quick, knowledgeable, and reasonable on prices.
