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January 2024 by Rhonda Walker-Karl
Wonderful location for great service and exquisite adoption opportunities! Over the years this store has helped me build my happy little family of 2 cats with expert advice on a variety of topics. Their customer and veterinary services have provided reliable and affordable options that keep us coming back for more!
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January 2024 by Princess Baby
I went in to get my lizards bulbs, and I noticed dead fish just sitting in the bottom of the tanks - fish tanks are overcrowded and dirty too. also many reptiles had little to no water, a tortoise was eating a gross obviously old salad. And on top of that, at least 20 bettas if not more -and found 3 dead. The cashier didn’t seem to care and just sat them behind her. If you cannot sell the bettas and or take care of them properly. Don’t order them. It’s very sad and pitiful to say you’re a pet store.As a reptile and fish lover. Petsmart should be doing more research to provide proper up to date care.
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January 2024 by Marlowe Hood
Went to look at Bettas and ended up finding 3 dead ones, one having sat long enough that the water had turned brown from decomposing. Handed them to the cashier to show them and she didn't really care. I feel really sad for the bettas and the fact that they have so many and can't sell them fast enough/take care of them.
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January 2024 by Christina Casanova
Doesn't always restock.
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January 2024 by Kim Staggenborg
Staff was not helpful. Overpriced and I won’t be back. Way easier ordering from Chewy and they have great customer service.
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January 2024 by Jamie Ortiz
Staff very helpful. They had the cutest cats up for adoption
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January 2024 by Joe Zukowski
Good selection, helpfull staff & the dogs love it!!!
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January 2024 by Chris Trost
The only place I'll take my puppy to get groomed. They listen to your needs and outperform
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January 2024 by John Casey
The store off Manchester road has a lot of more inventory than the one in Washington
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December 2023 by Niki Smith
Went to adopt a cat I had put a hold on, and the workers were very rude and acted like we were an inconvenience to her. She immediately wanted us to give her the money and start signing stuff but we asked to meet the cat before adopting and she responded “well I don’t have time to sit here and play, we’re short staffed”. We didn’t even end up getting the cat because I knew basically nothing about her or her personality and wasn’t given any time to socialize with her before adopting. Workers are all very rude and overall this was a horrible experience won’t be adopting a cat from petsmart again.
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December 2023 by Matthew Gross
Expensive compared to other retailers. Huge selection of products. Friendly staff.
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December 2023 by Oscar Hernandez
Good service, variety of products, accessories
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December 2023 by Brandie A.
I had to board my furbaby during the Thanksgiving Holiday this year for 7 days and PetSmart Hotel did a fantastic job taking care of my boy. He's a super playful large breed and they handled him like a pro with so much love. He was nervous (at 7 years old he has only ever been boarded once before for 3 days). I called to check on him every other day and I was pleased with each report. I HIGHLY recommend.
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November 2023 by Anonymous P.
I should have done more research before getting a cat from this location I'm not upset about the $200 adoption fee I'm upset because they misinformed me of the cat I was getting. I was told she was just shy and will warm up quickly. As soon as I got her home a noticed she had never been bathed before because she was absolutely filthy and her the fur on her poor little paws was crusted with mud and oil from the streets she lived on in her kitten stages. It has been four days she won't eat or drink any water. She very aggressive and anxious like she always in survival mode. It's been four days and she still unsociable and won't leave her hut. she mangled her new bed I brought her.
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November 2023 by Stephanie Fritz
This store is very clean with a wide selection and the staff are always very friendly!