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September 2023 by Scott Jackson
I just opened a checking account with Christian. She was a great help to me. Showed me what I needed from just moving here to Missouri almost 2 weeks ago. You need help inside this branch ask for Christian. I appreciate her help.
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June 2023 by Rachel Wilcox
Worse than Ellisville
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June 2023 by Guy West (GuitarmanGuy)
I just happened to stop by to make a cash deposit but didn't notice the time. The lobby was closed between noon and 1:00pm for lunch. But they have live agents in their drive thru that come up on a computer screen that you can make transactions with.
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October 2022 by S Vance
The staff was super friendly and the rates are amazing!!
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August 2022 by Terri Hendrickson
The wait to reach an automated teller at the drive up is sometimes WAY too long, I've waited 20 minutes before more than twice. The phone number does not make it easy to get a live person and when I did get to the right line the hold wait is always WAY too long, also happened more than 4 times. Once I waited at the automated teller for more than 15 min, got tired of waiting, went inside to just make a deposit and the lady told me she couldn't make my deposit through her, that I had to make it through the automated computer teller.. There was 3 workers that couldn't help me or deposit my money. At a bank. I couldn't give them my money. ? Not to mention that after all this waiting, they wouldn't let me use the restroom, because they don't have one for the customers. I dont have any issues with my money there, just everything else that should be already figured out and made much easier for the customers.
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May 2022 by Shaun Moran
I've been a member for almost 30 years and will not go any place else.
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May 2022 by Courtney Chazen
Awful. Worst customer service around. The website doesn’t allow you to create an account, the phone line boasts an hour wait time & no one calls you back when you leave a message. If I had a time machine, I would go back in time & warn myself to not join the credit union. Run, don’t walk, away from this place.
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February 2022 by Jimss S
Staff was very helpful and kind, would recommend. They helped us out a lot.
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December 2021 by Jennifer Dollens
good customer service and they are very friendly
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November 2021 by Eric Sheehan
The Manchester team is amazing! Sydnee was welcoming, knowledgeable and professional. 5 star experience⭐⭐⭐⭐⭐
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November 2021 by Sarah Burke
good customer services a friendly environment
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November 2021 by Shirley Wright
they have good service and nice people
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September 2021 by Strawberry Squad
The wait to reach an automated teller at the drive up is sometimes WAY too long, I've waited 20 minutes before more than twice. The phone number does not make it easy to get a live person and when I did get to the right line the hold wait is always WAY too long, also happened more than 4 times. Once I waited at the automated teller for more than 15 min, got tired of waiting, went inside to just make a deposit and the lady told me she couldn't make my deposit through her, that I had to make it through the automated computer teller.. There was 3 workers that couldn't help me or deposit my money. At a bank. I couldn't give them my money. ? Not to mention that after all this waiting, they wouldn't let me use the restroom, because they don't have one for the customers. I dont have any issues with my money there, just everything else that should be already figured out and made much easier for the customers.
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June 2021 by Margie Spahn
THE PERSONAL TELLERS: I sit there for a good 6-8 minutes, there has been a time I waited for 10 minutes for someone to pop on. Why does it take so long, you don’t want us coming into the branch for that so maybe hire more personal tellers?
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June 2021 by Noreen Githens Nutt
I have been a member of Neighbors CU for many years and find them honest and professional and friendly. Even in a small error they went out of their way the make sure that everyone came out fine. I was very pleased with the results.
