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March 2024 by Tammy Kaeder
I would like to take this time to say that Basset Furniture Manchester is completely amazing. The staff is wonderful. They’re very helpful if you want a great place to either work or go in and shop for furniture. This is the best place to go. You get the best quality of furniture and the best staff. They’re absolutely amazing When you walk in the door, they greet you right away they’re always smiling they have great attitudes great personalities and they’re all hard workers Bryan, the General manager is also very, very helpful Bryan is Amazing. He has a great staff go in there ask for Bryan or anybody to help you tell them that Tammy K sent you They are all truly Amazing. You definitely will not be disappointed with your visit from the time you walk in the door they help you with any needs that you have from either rugs furniture they help you decorate your home. You definitely won’t be disappointed. I absolutely love Basset and all the staff. Thank you for reading and have a wonderful day.
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March 2024 by Pippy P
Bassett’s furniture is garbage! Spend more money and get something that you will have for many years!!Btw their salespeople are disingenuous Its all about the sale. The salesperson didn’t distinguish that the back cushions could be ungraded. I thought the back cushions were the same at the seat cushions. They’re not. I would have upgraded the back cushions no money spared because I want the best quality.This couch is 1 year old and is barely used!Initially I called and they denied my request to give me the inserts I paid for.If it wasn’t for the furniture repair man helping me they wouldn’t have done anything to help.Stop selling garbage and you won’t get one star reviews!Bassett was supposed to fix this issue.This mistake should not have been made in the first place.Still not resolved 8 weeks later…. Still waiting. Every week I will give them a lower score.Back down to 1 star.
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March 2024 by Dana Keune
Renee was awesome! She has a great eye for decorating and showed me different types of fabrics that I didn’t even think of. She was warm, very professional, and truly cared about my husband and I. I highly recommend Renee at the Highland Bassett Furniture in Manchester.
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March 2024 by Emily Moriarty
I came in knowing what i wanted to look at. Tracey was very helpful and kind and easy to work with. Thank you!
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February 2024 by Lisa Koester WIedemann
Excellent service and knowledge of their products. Easy to work with and the process was simple.
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February 2024 by MICHELLE BRADLEY
Renee was my designer, and she was terrific. I can’t say enough good things about the exceptional customer service I received at this location. Not to mention, Bassett makes the best quality furniture in the business.
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February 2024 by Peggy Schirmer
My mom and I made plans to meet here for her to look for a loveseat and chair. So I called up there to get some information and spoke to Candace, so planned for my mom and I to go up there on a Saturday and meet with Candace and see if we could find something that she liked and wanted.Come that Saturday my mom got there before me and went in and by the time I got there her and Candace had already found something that she absolutely loved was also going to be good for her medically and she also got the color she was wanting which is red.So a big shout out to Candace and the store manager which I do not remember his name, thank you so much for everything! You guys are the best!!!!
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February 2024 by Shelby Hediger
The staff are always friendly, professional and very customer oriented. Candace Young is a joy to work with as well as the management staff at the Manchester store. They are quick to address and resolve any of my concerns. They also are great at following through with their customer service. It is a pleasure to shop at Bassett.
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February 2024 by Sylvia Norris
Candace was so wonderful and charming,She explained so much too me and got me a better deal thanks to the manager. Candace made feel so welcome and soon as we met. The manager was very friendly and explained things to me and my daughter as well. I am so glad my daughter suggested this place. Looking forward in getting my new loveseat. Thanks for everything. Sylvia Norris
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January 2024 by Craig Quigley
Best service I have eveR had. You will not regret coming here. Amazing store! Neat items.
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January 2024 by squawky
Everyone was friendly with great service. There are a ton of styles and fabrics to choose from. Will be returning.
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October 2023 by Titus Moore
We had the opportunity to buy a bedroom set from Bassett furniture in Manchester, MO. Our designer, Karen, was wonderful to work with! She has many years of experience. This was displayed in her knowledge of furniture and floor plans that matched our vision of what we desired for our layout and bedroom set.The communication from Karen, Janice, and the delivery team was quick and transparent. The delivery men, Oleg and Igor, were professional and had our bedroom set assembled quickly. We appreciate the positive experience we had with Basset. We look forward to doing business there again.
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July 2023 by Elizabeth Brennan
Renee helped us match a particular drawer and gave styling suggestions.
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June 2023 by Katie G.
Had the most wonderful customer experience with Abby. My husband, kids and I had an idea of what we wanted to do with a room and Abby took her time, really worked hard, and coordinated a great design.Yes. It is pricier than other places, but those places treat you like you're at a used car lot while this place is like a Lexus dealership.
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May 2023 by Mohamed Omran
I recently purchased a sofa from Bassett, and unfortunately, my experience with their customer service has been disappointing. When the company delivered the sofa, it was dirty and not in a new condition.After contacting the agent about the issue, they reached the district manager. The manager's email response could have been better. Rather than acknowledging the inconvenience caused, the manager's reply was not pleasant. They said they would send someone to clean the sofa without offering alternative options.Such an indifferent attitude towards a customer's valid concern is unacceptable. This company prioritizes making a sale over providing a satisfactory customer experience.This will be my first and last time purchasing furniture from Bassett. I strongly advise others to consider alternative options when needing furniture, as this company's disregard for customer satisfaction is simply unacceptable.