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April 2024 by Steve McGinley
I’d give them negative stars if I could. The guy told me to pull to bay 1 and that it’d be 20-25 minutes. There were two people there before me. After what seemed like quite a while, I checked when I texted my wife I had arrived there, and it had been 45 minutes. They had helped the two people there before me, one guy who arrived shortly after I did and two others that had arrived WELL after I did. No one came out to say, “Hey sorry, this is taking longer than we thought” or to say, “let’s move you to a different bay.” They just ignored me. So, I left. They don’t care about their customers, which makes me doubt they care about taking good care of your car. WASTE OF TIME TO GO HERE. Go to North Oak instead.
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March 2024 by Eric Schneider
Worst experience ever for such a simple service. Didn't push the oil dipstick in far enough so it spewed oil all over the engine and onto our garage floor. He tried to tell us the oil pan gasket was bad. Disrespectful and incompetent is not a good combination.
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March 2024 by Cayla Morris
I got an $80 oil change this morning and when I got to work my dealership went to scan for codes and noticed the same old oil leaking from the bottom of my car…
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March 2024 by Melanie Maddock
The people here are very nice BUT the work is careless. First time I went, they forgot a cap piece for the battery-it was sliding around by my windshield wipers and thankfully i was able to pull over and replace it. The second time they replaced an air filter incorrectly behind my glove box. I couldn’t figure out how to fix it myself and it made the air really loud. I had to go back and they fixed it-turns out the wrong size was originally used. Today while I was on the highway driving home, after an oil and transmission fluid change the skid plate came loose, was bent back and dragging against the road. I had to go an hour out of my way to get it looked at. I’m never going back to this location again.
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March 2024 by Nichole Gordon
On 02/27/24 I came and got an oil change and a transmission flush, I was told that my high beam was out during the inspection of my vehicle. The gentleman that asked my information liked my micro bully puppy I had in the car with me, he petted him and everything. I called on 03/02/24 I called at 241 pm and asked if I bring my own headlight, how much would they charge me to put it in? The girl on the phone replied 12.99, I said thank you and I’ll see you soon. Sometime after 3 pm I arrived, it was before dark, not sure if the exact time. They proceed to look at my right headlight and was unsure how to put the clamp back on and looked at my left headlight and informed me that whoever changed the left one did it incorrectly but not to worry they would fix them both. Now my left headlight goes in and out and half the time won’t come on unless you tap the car. It didn’t do this before coming to valvoline. Now my right headlight you can’t see the road bc it wasn’t put in correctly, I maybe can see 1 foot in front of the car with the lights on. Fast forward to today 03/07/24 I returned to valvoline, explained what took place Saturday, the guy says not to worry he knows how to do it. Get in the bay, another guy comes and scans my car and proceeds to tell me that I don’t get serviced there or it would be in the system. That there is no ticket, my light bulb would be different if I did infact come there for service. I explained what happened again, he still proceeds to say I never came there. I pulled my call log and told them the time I called and that I came shortly after but before dark. They let me sit in the bay for 40 minutes before coming back over and saying we are reviewing the camera to see if you came in that day and what happened. I said they didn’t charge me, he asked if I knew who it was, I said no and they aren’t here right now either. After almost an hour they come back and say they still haven’t seen me on camera for Saturday and they are getting busy if I could leave the bay and park out front so they can help other people bc they are getting busy. I asked that they just call me and I can’t believe I’m being accused of lying about something so small. I can pay 12.99 or whatever that’s not an issue. The issue was how I was treated and talked too. Then my boyfriend calls to see why they were so rude and treated me the way they did? Billy proceeds to tell my boyfriend I’ve never been there before for anything and he said she was just there a few days prior and paid $300 for an oil change and a transmission flush. That they did see me on the camera as to being there and them messing with both headlights. We are more concerned about the left one that was fine until they messed with it but now why aren’t they both working properly? That it’s not my fault they didn’t create a ticket and the customer service is unacceptable. He informed my boyfriend he would be calling me back. How can you call me if you say I’ve never been there before for anything? They didn’t ask my number! I still have yet to hear from anyone and the way I was treated I won’t be going back to that location if I ever go back to valvoline period! My boyfriend services his car there too and just a few days before my oil change and flush, he did the same service for $300 oil change and transmission flush! If your unable to do the job just say that instead of messing up someone’s vehicle. I leave for work at 520 am and it’s dark and being unable to see the road is dangerous and I’ve had to Uber $44 one way to work until I had a day off to come up there thinking they would help me the correct way! I was willing to pay and everything so I don’t know why I was treated so horribly and called a liar!
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March 2024 by Claire S
My boy Josh always does me right! Always super informative about what my car needs but not pushy on unnecessary services. I love that I can stay in my car and how quick & efficient they work. I plan to come here with any car needs down the road!
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March 2024 by Maddy Gist
Got an oil change at this location today with help from Josh. I just want to say Josh was very polite and helpful. Definitely 5 star customer service from him!(:
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March 2024 by Darlene Milligan
Alicia helped me yesterday with my oil change and was absolutely wonderful! My fleet company was giving a little trouble about approving my oil change and Alicia was on the phone with them immediately getting it resolved! Appreciate the very kind, swift service ?
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March 2024 by Laura Comer
They are always so helpful and efficient. I have a difficult car to work on, but they always have the parts and take care of it!
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January 2024 by Gideon Paige
STAY AS FAR AWAY FROM THIS AWFUL COMPANY AS POSSIBLE. I took my wife’s car in for an oil change, things seemed to go smooth at first, they finished my oil change and I was on my way. The same day I got the oil change I notice my THREE YEAR OLD CAR wasn’t driving very well. Luckily I have family who are mechanics, I drove it by my cousins house and had him take a look, almost immediately he noticed a broken intake valve, broken completely to bits. Doing what makes sense I took it back to the last people who handled my car (Liberty, MO Valvoline). They immediately admitted fault, which as we all know means THEY KNEW THEY BROKE MY INTAKE VALVE AND LET ME LEAVE HOPING I WOULDN’T NOTICE. Needless to say we made them file a report with Corporate who were also a group of the least competent individuals I’ve ever had the displeasure of interacting with. No one had answers, everyone kept giving me the run around, there was a clear disconnect between the Liberty Franchise and the corporate HQ. The manager here assured me multiple times this issue would be resolved within a couple of days every time I called it was the same story. Finally I call and he tells me it was just approved (a week after he told me it would take a couple of days). We end up getting ahold of the corporate office where a woman tells me it hadn’t even been approved yet, my wife had to drive her car with a duct taped valve because these fools couldn’t figure out how to fix our car that THEY BROKE. We finally get the piece we need after a month and when my wife takes it into Valvoline to get it fixed, the morons there were screaming and cussing at each other because they couldn’t figure out how to fix the piece they broke. They told my wife she would have to take it to a Volkswagen mechanic to get it fixed, the nearest mechanic was already booked for 2 days and he was 30 minutes away. So for 2 more days I have to keep re-duct-taping the valve to keep it running, then my wife has to call in to work and drive 30 minutes to have Volkswagen install it. There was never a compensation for the time lost, never a genuine apology, nothing but finger pointing and ignorance. To throw a little salt on this wound before I close out, there was another customer in one of the other bays while my wife was in there and he was yelling at the employees for also damaging his car, to which they were yelling and cussing at the gentleman deflecting blame, while failing at trying to fix my wife’s car. This place needs to be closed down immediately.
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January 2024 by Ariyanne Hines
Made the mistake of bringing my car here instead of doing it at home. Had noticed the guys struggling with the underneath of my car after the oil drained, tried to assume it was nothing since they said nothing about it. Later on I found out they cross threaded my oil pan and put a thread cutting bolt in there as a temporary fix, which lead to my oil pan being stripped. If the employees were taught and practiced hand starting bolts, things like this can be easily avoided although the company takes no responsibility for the damage they cause the vehicles.
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December 2023 by Jon Schoch
I was greeted with politeness and professionalism from my arrival to my departure! They're friendly and communicated well to do a great job! It took a little while but I spent a lot of money so it's understandable. I will definitely go back to this location.Thanks!
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December 2023 by Alan Mahmoudi
This is for the manager for this location. I just want to let you know thank you so much Josh I really appreciate it. I send a customer to you you take care of the problem fix the brake light and it was very easy and convenient for me I will recommend this place for everybody.
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November 2023 by Omayra Lugo
Worst valvoline I've been to. They had me move my car twice, letting 2 other cars skip me and a car that came well after me go ahead. Waited for about an hour. Asked for an oil change, and tire rotation was charged for filter changes as well. Was offered 20% off, but when I showed my veterans card, I was already getting 15% off. So, I didn't get the 20% off for the trouble as stated. I don't think I'll be returning to this one.
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November 2023 by Omiwan328
Worst valvoline I've been to. They had me move my car twice, letting 2 other cars skip me and a car that came well after me go ahead. Waited for about an hour. Asked for an oil change, and tire rotation was charged for filter changes as well. Was offered 20% off, but when I showed my veterans card, I was already getting 15% off. So, I didn't get the 20% off for the trouble as stated. I don't think I'll be returning to this one.
