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July 2023 by Nate Carter
Sprue Brothers had Transformers models still in stock that were sold out or selling above MSRP on other sites. I was happy to see I could get my friend's favorite Soundwave and Ravage still for a reasonable price. The model arrived in a sturdy box with filling to protect it which is always a concern when I order models due to broken pieces. Absolutely would recommend and purchase again from Sprue Brothers.
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July 2023 by Richard Leithman
My go-to shop for all my modeling needs. Sure glad I found Sprue Brothers.
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May 2023 by Vick V.
I contacted them about a damaged item I received from them. Even though I complimented them first on the service I've been receiving over the years (I've been buying from them for many years), their response to this matter was blatantly rude. They argued that if the item was still usable it is not their problem. It was an expensive item and the level of damage was not acceptable to me. I was told I could return the item but would have to pay the cost thereof. In my experience, their attitude towards their customers when support is needed is frankly disgusting and I relayed my opinion to them. The same day they blocked my account but that is fine because I will never do business with this company again. It's all good when there is no problem, but the moment you need support they turn on you, even after more than 15 years of supporting them.
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January 2023 by Tommy G
Excellent online retailer for anything model kit related! It's my go to shop for all my modelling needs. They get new releases quicker than most shops. Fast shipping. Never been disappointed in all the years I've been shopping with them. Be sure to check out their daily lightning deals!
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December 2022 by Rohan B
Great selection of anything you are interested in, fair prices and quick shipping even during this busy holiday season. Much appreciated
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December 2022 by Justin Valentin
Placed an order on Nov 28th, received confirmation email but 2 weeks later still no update on processing or shipping. No one answers the phone, emailed customer service during working hours numerous times with no reply.
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October 2022 by David Stredwick
This is the number one hobby supplier on my list.Their customer service is the best I’ve ever dealt with.I had an order with several model kits and when the package arrived, one of the items was missing.I contacted them and they shipped another immediately, no questions asked.Who else does that????I recently ordered two items, but one of the items was not available when they received my order.They not only refunded the cost of the item, but the shipping cost as well.I cannot express how grateful I am to be a customer of their great company.Keep up the good work Sprue Brothers.Like I stated, your number one for my hobby needs!
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July 2022 by Al Patterson
Excellent service great prices
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May 2022 by doug tatum
Great staff, and website. Was disappointed they didn't have a showroom or inventory to see it was all online.
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April 2022 by Majorloser David
One of the best sources for models on the internet
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April 2022 by David Hope Simpson
I have made a number of purchases from Sprue Brothers Models and have been very satisfied with their products and service. When a kit I ordered recently was out of stock, the customer service representative was very kind and apologetic and shipped me a replacement kit that was actually an upgrade from the one I ordered. It is a pleasure dealing with a company where service still matters.
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April 2022 by John Cunningham
Outside hobby store. And I'm so happy that I live just 15 minutes away. I can order one day, then pick it up the next day while saving on shipping costs. Great staff to talk with on the phone, and friendly staff when you pick up your order. Thanks guys!
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January 2022 by Holly Morris
I just visited. I hear that there is a lot to look at online. That it is a hobby lovers fun house. I am excited to find out more! Check it out.
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December 2021 by ROBERT F.
Quality establishment, 1st rate service. Prompt turnaround on orders and shipments. Purchases are always well packaged for shipment. Professional service all around. ??
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November 2021 by Glenn Tisdale
I've been ordering from them for years now. Great selection, reasonable prices, and I love their weekend specials. The staff has always been very friendly. IMHO the best online place to buy models. And since the local hobby shops all have a very limited selection at outrageous prices, the best place to buy.
