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July 2024 by Joyce Jones
Signed up for Vital Care and not told it was a subscription for a year $24.99 a month !!! We get to spend $24.99 to save $15.00 a month!! Something is wrong!! Their help needs more training or set-up an area just for this!! Won’t let you cancel!!! Can’t wait to ride this out till February, then I’ll be going to PetSmart!!
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July 2024 by Sasha Covert
Sucks waiting in line when you have a nut allergy and they have the treat bar there for the dogs by the register. Tried to speak to a manager none spoke to me. Would really like to see a resolution as there are others with severe allergies that could end up hospitalized. Luckily for me my medication was enough to keep me out of the hospital however for the next person might not be so lucky if they aren't paying attention to what is in the treat bar. But you would think a company would want to keep customers safe and not have it RIGHT next to the resisters.?
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July 2024 by annette stevenson
The employees are fantastic! One lady saved a bag of dog food for me that's hard to find then made sure my coupon was working to my best advantage. The only reason I gave it 4 was because some of the aisles are tight and I knocked a couple things off oops. Maybe I deserve the 4?
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July 2024 by Jesse White
In and out with courteous staff
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July 2024 by Paola Tello
I brought my dog for grooming and she was returned to me absolutely wet and she even had poop on her hair!!
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June 2024 by Janae Banks
Saturday morning I had a very distressing experience at the Petco in Liberty, and I feel compelled to share it. My dog, Hudson, has been having seizures and we believe he may have been traumatized during a previous grooming visit elsewhere so we decided to try Petco instead. Despite giving him anti-seizure medication, Hudson began having a seizure as soon as we walked into the Petco grooming salon.
Instead of offering us any kind of support or understanding, the lady at the front desk began screaming, "we can't take him if he's having a seizure." This reaction was not only unhelpful but also incredibly insensitive given the situation. My boyfriend and I were already stressed and trying to comfort Hudson, and her behavior only added to our distress.
A little compassion and professionalism go a long way, especially when dealing with a situation as serious as a dog having a seizure. We were fully aware that they couldn't groom him under those circumstances, but a kind word or some empathy would have made a difficult situation a bit more bearable.
I hope that Petco can provide better training for their staff in handling such situations with the care and sensitivity they deserve.
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June 2024 by Dan Richardson
Always seems to have the stuff you need.
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June 2024 by sondra tucker
Love this place
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May 2024 by Sean Bell
Friendly staff
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May 2024 by Jason Ortbals
Short staffed it seems. Sometimes the check out line takes a while. But the staff that is working is always very friendly and helpful!
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May 2024 by Judy Mautino
You carry my dogs favorite food
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May 2024 by Monica Allen
Fantastic, great variety of pet products and knowledgeable and helpful employees
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May 2024 by Robert Simonich
Shelly was pretty good. Could definitely do a better job
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April 2024 by Rochelle Dalrymple
The Staff is always for friendly and helpful
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April 2024 by Mister Giggledrops
Very clean
