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March 2025 by Drew Sorrell
Had an appointment at 9am. At 9 am that day they call me to reschedule as I’m sitting in the parking lot waiting for them to open the doors.
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March 2025 by Jerry Rainey
Very knowledgeable and friendly
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May 2024 by JT
The front desk staff are the only helpful and nice people. Other than that, I was not treated well. Agent did not walk me through anything, as this was not an issue I could work through on my own and I had no understanding of what the process was. Getting information from him was like pulling teeth. After a 20 minute wait, he just bundled everything up and said there you go! That’ll be $70! Have a nice day. What? I still am confused by all this. I have a packet but no idea what I need to do. Just be nicer, be empathetic, some people don’t know what to do. Do your job better. I’d request a refund if possible. This is awful. I do not recommend this unless your needs are next to nothing and you have money to spend.
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May 2024 by Crystal Thurman
Trina Metheny at Liberty Corners was Amazing!
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March 2024 by Doug Dillon
Jean is the best! Will definitely continue to come to the Liberty office!
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March 2024 by Pamela Barnett
Not impressed with availability and communication.
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March 2024 by Steve Cochran
Was my first experience with H&R Block. I will use them again.
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March 2024 by Joe Kalberloh
Fast friendly service.
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February 2024 by Jim McConnell
Multiple people did not have their appointments honored while I waited my turn. It was acknowledged they had appointments but no one free to take care of them. Website to send documents to does not work and year after year same issue.
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February 2024 by Rachel Parker
They have been kind, consistent, and efficient to and for me.
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January 2024 by Dona Thompson
Good job
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April 2023 by Gatoron W.
I hope that Mr. Jeffrey J. Jones reads this review even if it's in the capacity as an undercover Boss. My wife and I've been loyal customers of H&R Block for approximately 15 years. In 2019 our Master Tax Advisor made a mistake on our tax return which triggered an IRS audit causing us to eventually pay back thousands of dollars to the federal and state agencies. The Master Tax Advisor sent in multiple amendments before the amended tax return was accepted by federal and state agencies.H&R Block has a website for clients to securely upload documents and messages to assigned specialists. Our messages and uploads have gone long periods of time unanswered to the point of having to make personal contacts with the advisor. When H&R block sends us a message through the system, we get an alert right away and respond immediately. On their end there was an extended delay before a response was received back, including a furlough period for the Advisor.An H&R Block mistake cost us over $5000 in payments to various tax collectors not including the costs to mail certified documents, and fees to get the IRS off our back. Unless you go through this experience you will not understand the mounds of paper and documents that stack up from the IRS with deadlines. We paid extra for "PEACE OF MIND." H&R Block initially sent us two payments that did not cover all our costs associated with their mistake. Their correspondence generalizes payments under:- Penalty and/or interest: They provide no breakdown, it doesn't show what we actually received in penalties and interest, mostly estimates? until we upload actual documents received from the tax authorities. - Peace of Mind (Additional taxes owed): Their pay out numbers are invisible to us, and different from ours. - Second look certification: They provided no proof that this was ever done.The standard guarantee for "PEACE OF MIND" is supposed to reimburse any additional taxes we owe up to $6000. We were under that amount but was still not properly reimbursed as we presented to Executive Escalations.Adding to the H&R Block process, if the client is owed over $600, you will have to get a 1099 from them for the money you had to pay out. The client has to pay the IRS, they don't! H&R block should consider paying the IRS directly on behalf of the client for their mistake.The real test for H&R Block leadership will always be how they deal with the aggravation associated with any mistakes. Mr. Jones' executive team eventually got involved and repaired our trust in H&R Block. The process was reviewed, discussed, and the situation was eventually settled to our agreement. Thank you H&R Block for hearing my concerns and making the situation a Win-Win.
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April 2023 by Amber Praiswater
Lavar was amazing at check in with making sure i had everything i needed. Dave Trammell is awesome as well. Very knowledgeable, great customer service.
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February 2023 by Crystal Rhode-Allen
David Hill is amazing and really took care of us and all of our tax needs!! ❤️❤️
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August 2022 by Mark Miller
Knowledge of the employees
