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April 2024 by Rachel Bang
In all honesty my experience with management was not pleasant. They try to upsell you on food that's not really what you come in to look for. They'll say their food has never had a recall but if you look up fromm or nutrisource recalls you can find that recalls exist. Workers will seem irritated with you whenever there's a shipment in and honestly they're not the best place to buy from locally. There are plenty of other stores that sell the same things in the area. There are also lots of time where there are even broken bags of food on the shelves.
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April 2024 by Rodney Liber
I had a dog grooming appt setup weeks in advance due to their booked schedule. One of their top priorities, TOP policies is that they will NOT groom a dog without an updated rabies shot. I have been going to Go Pet Go for years. I can confirm this is the case. However, when I called to book my dogs grooming appt, they did not tell me he was behind on his rabies shot. It is their JOB to verify rabies expiration before booking the appt. Then, 1 day before my appt, they called to verify that I would be there. Again, they said nothing about his rabies shot being expired.I show up for my appt, Megan grabs the file, looks at it and says they can't groom my dog because he is behind on his shot. I asked her why didn’t they tell me he was behind when I set the appt or yesterday when they confirmed the appt? She went and grabbed the groomer and asked her if she told me when she verified the appt that he was behind on the shot. She said, "yes, I told him". Well they lied and I called them on it. They said nothing about the rabies shot being behind. Their confirmation phone call lasted 13 seconds. They called to verify if I would be in at my scheduled time, I asked what time, they looked and say 11am. I said I would be there and we ended the call. There is NO WAY we talked about my appt and my dog being behind on his rabies shot within 13 seconds. I would have argued with them, asked them why didn’t they tell me this when they booked the appt like they are supposed to etc. This would have been a 5 minute phone call with me trying to get an exception, talking to the manager, telling them how upset I was etc. I know me. Furthermore, had this conversation taken place, WHY in the world would I show up for my appt without having gotten him the shot? It makes NO SENSE. So, the groomer called me a liar to my face, Megan the store manager said she believed the groomer and that I needed to leave the store. I promise you had they mentioned an expired rabies shot, that conversation would have taken much longer than 13 seconds and I would NOT have shown up to my appt expecting to get my dog groomed just to be turned away. NEVER will I darken their door again. They cost me an hour of my time, called me a liar to my face and kicked me out of the store!
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August 2023 by Brad Jennings
This place is great. You don’t need an appointment to get your doggies nails trimmed and grinded. Support local!
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July 2022 by Andrew Jensen
Super friendly and helpful staff helped a newbie like myself understand the whole process. Very impressed, great set up!
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May 2022 by Brenda Carson
Love the self serve bath. Much easier to get the fur babies clean.
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March 2022 by Janie Patrick
If I could’ve given zero stars I would have worst place ever to get your dog groomed . I went in for a sanitary and a go pet go special, Groomer only trimmed half the nails didn’t use the Dremel on a sanitary she wasn’t sure where to shave When I called them on it she tried to blame my dog . asked for a refund and the managers number apparently that never happens because she didn’t know what I was talking about had to call another store Staff was so rude groomer was unsure will never go to the store again !!!!!
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March 2022 by Stephen Curtis
Very knowledgeable about products they carry. Also the recommended products they suggest work great.
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September 2021 by Cassie Hayes
Worst grooming experience I’ve ever had. Picked my dog up bleeding.
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August 2021 by Beth Cree, Realtor
The U Wash is the best! With a big boy like Sammy, we love using the u-wash stations where we can bathe and dry him. All supplies are provided! Of course there are great treat and toy options available in the store for rewards after we're done!
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August 2021 by Pat Smith
We use the self bathe for our 98 lbs Boxer and it's so nice to have a large tub we can stand up to to bathe him. The tubs are always clean and plenty of clean towels and an electric dryer for drying. No rushing us either. We highly recommend if you have a large dog, or any size.
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June 2021 by Cathy Keeton
When I first heard about Go Pet Go, I believe it was 2011 and I was looking for some quality dog ? food. The brand I had been feeding was a high end grain free dry kibble that had always been on or near the top of the review list. Then they had a recall and the investigation turned up many severe issues with their sources and their production methods.I had done tons of research to find THAT food and now I had to do it again. I did some research on Go Pet Go and saw all positive reviews. So I went right away to see what they had to offer.Go Pet Go did most of the work for me because they have very strict rules and policies in place for deciding what pet foods they will offer in their stores. The girl that helped me knew so much about all the past recalls and she showed me 3 or 4 foods that she thought would be a good choice for my dog.She also showed me their self-bathe area and gave a tour of other items in the store. Large selection of treats, which were also screened for potential harmful ingredients. I left there with a large bag of food and 2 bags of treats. I knew I'd be back for bathing and when I needed a refill on food and treats.I know this is long, but I don't feel like you can say enough about how cautious one must be buying pet food or treats now. I'm very grateful they are in KC.GO! Go Pet Go!!!!!
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May 2021 by Jeff Williams
Awesome products and customers service!!
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May 2021 by Beth and Tom Cree, Realtors, Loughlin & Associates
The U Wash is the best! With a big boy like Sammy, we love using the u-wash stations where we can bathe and dry him. All supplies are provided! Of course there are great treat and toy options available in the store for rewards after we're done!
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May 2021 by Ray Roberts
Really bad grooming experience. Took our Chinese Crested in for grooming and he came back looking nothing like a Crested. His feet feather were shaved completely off, his tail was partially shaved and his entire mane was cut completely off. It didn’t look like his ears were touched and the cut on his head completely uneven. We were told this was a ‘maintenance’ cut many Crested owners prefer to reduce the grooming needed. We have friends who breed Cresteds and have never seen one without the mane or cut like this. This is one of the most distinctive things about the breed. Incredibly disappointed particularly since we specifically asked for mane and feathers to be left. It will take months for his to grow out. I’m not sure if instructions weren’t communicated or if hey really do this to Cresteds they groom, but incredibly disheartening to have your dogs look destroyed.
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May 2021 by Geoff Teater
Great experience. Bought a quality harness for less than online!
