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July 2024 by Chris Gerardy
Super clean facility and helpful, friendly staff.
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June 2024 by Karlie Johnson
Horrible customer service. Tuesday the 28th I had a reservation at 8am. Kylea (I believe her name is) did NOT show up to work to open the store u til 815. At this point there were 3 groups of customers waiting at the door. Then when I went to pay she said she couldn’t accept the type of card I was using. I’ve ALWAYS used this card at U-Haul. So I went outside for 30 min, said I was going to figure something else out. 30 min later I walked back in WOTH THE SAME CARD, used it without showing her what card it was, and it cleared. Just like I knew it would. Got the U-Haul returned it. Then I get a call Saturday morning at 8am while me and my family are sleeping about the remaining charges for extra Miles I had driven. This is not a problem. I expected to pay this anyways because we did drive more miles than we initially thought we were so that is not the problem. The problem is that on the day of they charged my card $50 and And I was told I had a remaining Balance of $78 again for the miles which is fine. However, upon charging my card without confirming the amount for me, she told me it was gonna be $78 but then I got a notification that it was for $128 so then she overcharged my card. She said the $50 that was paid the day of would be reversed. But it’s not pending, it’s fully posted. So it won’t reverse unless the store issues a refund. Not only this, she said “I’m running your card for $78” then ran it for 128. I’ve never had this issue at a U-Haul. We travel for a living so All we have ever used is U-Haul, so with this kind of sneaky stuff and trying to tell me I can’t use a certain card when that’s all I’ve ever used and then it WORKED when I didn’t show her what card it was, and her trying to over charge me twice, is insane. Might look into Penske
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January 2024 by Jessica Burks
Quaint lovely storage facility!Tucked away in a quiet location off 291 in Lee's summit, behind Genesis Fitness, that you'd never know it was there unless you visitlocation. I adore that feature! It's also extremely cute, super clean, and the friendliest staff ever!
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January 2024 by Eric Haselrick
Easy and quick process
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December 2023 by Patricia Cyrus
Everything was clean and easy to access my storage.
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December 2023 by Andrea Bartalos
Absolutely one of the friendliest most wonderful storage facilities I have ever encountered all enclosed very clean very nice easy access
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December 2023 by Autumn Bahtishi (Bautumn)
It was easy to sign up, the fees were clear and it didn’t take long. I also appreciate it isn’t a yearly/month-to-month lease, and I can check out when I need to. The facility was well taken care of. It felt like joining a fancy gym but without the high price tag!
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December 2023 by chell mabry
Staff is great, units are great however I would appreciate if there was at least a 48 -72 hour free change of unit policy in place as sometimes you misjudge the size unit you need. Other than that great place.
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November 2023 by Toarey Banks
Great place, supper staff. Super nice
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November 2023 by Johnny Wolfe
Other than a bit of a challenge with being able to turn around with a big truck, meaning no circular drive way…the experience at Storage Sense was nothing but positive.
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November 2023 by Dwight Knupp
Clean, well maintained facility. Pleasant employees.
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November 2023 by Charles Smith
Storage is very clean and accessibility is perfect.
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November 2023 by Rex Perry
I really like the facilities and the carts provided. The design is unlike any storage facility I have ever seen. To be able to drive inside is amazing. The only negative was the ever-rising cost of renting. It became very cost prohibitive to rent there.
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November 2023 by Rebecca Robinson
Very clean facility. Easy access to units with the bay entrance and elevators. I appreciated the carts available for use and the employees were always available and willing to help with questions.
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October 2023 by Staphanie Newsom
Corey and Kylea was so helpful when needing to upgrade my storage unit. We discussed my needs and then the best option for me was.
