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March 2024 by Nick Moore
Made an appointment for 5:30 PM. Filled out all the paperwork online, got a confirmation text, then drove all the way across town to find a sign “Sorry closed at 4 due to lack of staffing”. I’m not mad they are short staffed, I am mad they still allow booking of appointments. Will never return and will tell everyone I know to avoid.
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March 2024 by Robin Morris
Highly recommend NextCare urgent care
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March 2024 by Amy Leap
Excellent care! Super kind staff! Everyone was so nice.
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March 2024 by Steve Snarich
Every time I am seen at this urgent care location, Thomas and the surrounding staff ensures I receive the highest quality of care. Thank you Thomas and the team at Nextcare Lees Summit.
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March 2024 by Colby Larimer
This marks my second visit here, and their inefficiency is remarkable. Despite their app indicating no queue ahead of me, I've been waiting for an hour. During the first visit, I had the same experience.
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March 2024 by Madi S
I used the app and made an appointment before hand! Unfortunately I had some insurance problems but luckily I had other options available. The staff was very friendly!
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March 2024 by Rachael Ramirez
Very quick and very caring doctors/staff
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March 2024 by Jennifer Moran
STAY AWAY! Made an online appointment for 9:30 but said walk ins available at Arrived at 8am when they were suppose to be open. Door locked. Called customer service they said someone would arrive by 9am. 9am came and went. Called again now it’s 9:30am that they’ll be there. 10:10 finally the doors open. NOT A SORRY FOR THE DELAY OR EXPLANATION JUST SIT DOWN AND WAIT TIL 10:20.Waited AGAIN. I literally sat and cried in a chair and when it seemed I might be left to wait for another 2 hours I gave up.Have some common decency for people and their time.
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March 2024 by Kimberly Marcos
Doctor seen me quite a few timesHe is very nice
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March 2024 by Lauren Anderson
Two of the last three times my family has used this location we’ve booked an appointment online for an in-person appointment, only to be told after we got there that we would be having a telehealth appointment with the doctor. We could have had a virtual appointment from our house, we expected to be seen by a doctor. If there is not a doctor on the premises, they should be distinguishing the difference and notifying patients when they book.The staff was friendly and the facility is clean but we will not be returning.
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March 2024 by Lasandra McCray
Great service speedy and made sure I ready to rock before leaving. The team members are very caring, show compassion and concern.
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March 2024 by Libbi Silvey
This is my second time going to this NextCare and seeing the provider I did. Both times were quick, attentive and helpful.
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March 2024 by BETH CRISWELL
Very friendly, excellent care
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March 2024 by Macy Cummings
Staff is very nice, and the business is at an easy to find location, but NextCare needs a new computer system or something. The check in process was rough for several patients and the computer issues on the staff side likely contributed to me waiting an hour for my scheduled appointment. I used a different nextcare location a while back for covid testing and they had similar issues with their online scheduling.
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February 2024 by Julie C
Arrived and was told to check QR code to check in. Signal is bad, so after 15 minutes of trying and walking around waiting room looking for signal I said something. Receptionist said, "are you on our wifi"... how would I have know that? She admitted bad signals and stated the password. This should have clear signage. The app wasn't working right to upload picture of insurance. After failing 3 times, I asked, and she said, yeah it didn't work right. If you know these things up front, tell the customer rather than the customer having a bad experience. Maybe a sheet of paper with instructions? The app check in process is painful. The receptionist was very nice, and this is no reflection on her. I'm sure these things frustrate her too.
