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November 2023 by Monnarika Clark
Went in to get a vehicle. Didn't think I would leave with one but thanks to Ms. Loni she got me together. We shared some laughs and she knows her stuff. Everyone was so nice
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November 2023 by Exavier Taylor
This my first time ever getting a car and the help I got was tremendous! Shannon did the best job ever with helping me find a car and the paper work process! I highly recommend!!
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November 2023 by Raquel Arbuthnot
Emily was amazing! She was patient with me and always had a smile on her face. I was in and out with no problems. Need a car with no credit checks this is the place to be.
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November 2023 by Mandalyn Rech
Great people great atmosphere there very helpful and they explain everything my first car I got through them got totaled out and because of a hit and run so once I got done with the insurance and the claim the the payment was issued and deductibles where paid they put the 750$ I put down on the first car towards my 2nd car so I wouldn’t have a down payment if I stayed within that down payment amount and when it came to my total loss claim they where so understanding and great to work with. I would recommend anyone go here ti get a car they have great cars for good prices. The picture attached to this is my 2nd car I got through them it’s a 2018 ford focus.
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November 2023 by S Mxdonald
I had an awesome experience!! The process was quick and easy and very well explained. There was plenty of options to choose from and options that I could afford. Emily Teeters was an excellent representative of Instant Autos and I appreciate her help today!!
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November 2023 by Rosá Benelli
It Was A Great Pleasure Working With Emily & Shannon! Absolutely Loved The Service. Quick And Easy Process Drove Off With My First Purchase In No Time! 10/10 Would Recommend!!!
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October 2023 by Keri Murray
I worked with Emily and Shannon. They both were helpful in transitioning from a car that was breaking down. Gave them my required documents and they showed me the available vehicles. I was able to take the car I chose to my own mechanic to check out before purchase. I would recommend this dealership if you need help.
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September 2023 by Raechelle Ham
Stella has been absolutely amazing! I have broken my femur and got behind on my car payment, but with Stella’s help, I was able to keep my car and not get too far behind! I am so amazed at how well they have treated me! I see a lot of bad reviews on places but you need to try yourself…..this place has my respect and I appreciate them more than they know! Thank you INSTANT AUTO for being here for me and giving me a chance to make things right! If you end up dealing with this dealership, I highly highly recommend Stella as your finance manager. She is just the best I swear!!! :) Thank you again! The picture is Doris the Taurus, I wouldn’t have it if Stella wouldn’t have helped me! I am grateful that’s all I can say!
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September 2023 by Z
I felt a little disrespected coming in earlier, I was completely fine with handing over my car and everything. But the service I was given from one of the employees was very distasteful. She had come out to lecture me about the paper I had signed, I agreed to it completely and I just needed one thing from the car. I’m not upset about it- however, the way I was spoke to by the lady made me feel incompetent. She had another lady with her but didn’t catch either of their names. The older woman seemed happy enough to give me an attitude over nothing, I told her that somebody else had said I didn’t need a key and I was hearing differently from another person. This establishment is very back and forth and I’ve had problems with car payments being messed up on many separate occasions. I had a very unpleasant at the Lee’s Summit location because of the way I was treated. Somebody can sign a paper and hand over their car’s possessions but they shouldn’t be promised to make a different appointment just to waste their time. I was, again, totally okay with being told my stuff was already gone, but the straight foul behavior was ridiculous and I won’t be coming back to this company for another car due to the customer service.
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September 2023 by Jackie Berten
Great costumer services went in and got approved looked at the inventory and when going to purchase took maybes 30 minutes highly recommend going here if your looking to buy a vehicle
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August 2023 by Killy
The worst dealership to go to for service. My cars transmission blew up so I had it towed to service and they started looking at it… fast forward two weeks later I got told that the guy who started working on my vehicle quit his job and that put my car back … okay we’re two days into the third week and I was told that my vehicle would be finished on a Wednesday so I called to get a update on my vehicle and now they’re saying it will be finished on Friday mean you that Friday will make a whole month that my car has been in service and they still want you to pay payments while you’re looking at $1200 dollar service bill
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August 2023 by Brandilyn Neely
ZERO stars Horrible service warranty.. Does NOT offer loaner impossible to get in to get car fixed and they expect you to just go with out a vehicle and drop yours off so they can get to it when they get to it. My daughter dropped hers off AFTER a diagnostic appointment with them let me add so they new what needed to be fixed and ordered prior to drop off for repair on 8/7/23 said it would be 2 weeks and although I didn't agree with them need it for 2 weeks for a 3 day max repair we had no choice so called to see if it would be ready for pick up like we were told on 8/18/23 and was told no not until 8/24/23 so 3 WEEKS! All while not having her car she has to make a payment on with no transportation to get to work.
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July 2023 by Paris Taylor
Horrible, horrible customer service from the lenders. They are rude over the phone and barely respond to email. They also took down certain website access that allows us to see the total remaining amount on the car.This company DOES NOT care for their customers. They will take your money and leave you hanging.
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July 2023 by Drake Deason
Terrible experience. The car we bought was in the shop 4 times after we bought it within 30 days 4 times in the shop. Absolutely unacceptable. They offered to trade out the vehicles and have now decided they no longer want our business. Very poorly run. And they can even give me my full refund in a timely fashion. Can’t believe they would treat someone so poorly. All of the payments I made were maybe not only on time but early. If they don’t want my business fine. But I will never recommend them to ANYONE EVER. So unprofessional. I’m a disgusted about the way we were treated. Maybe they will do better but probably not. -100000000000/10 worst car dealership ever.
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June 2023 by Tonya Dawson
I have had my car from here for two years and its been on problem after another problem. Current issue is that I've been paying for there gap / collision insurance since day one and all of a sudden i come into the lee summit location to pay and they saying no you don't have that on your account. Um excuse me how is that possible when y'all take my money for it ever two weeks. So lady goes talks to finance and claims it was a mistake from when system rolled over but um hello this is the third time so it has to be something else going on. Worst company run for the hills now
