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January 2024 by Brendon G.
I would avoid this dealership at all costs. I recently bought a used chevy truck from this dealership with 55K miles. At 60K miles it had a serious misfire. Trying to get this fixed on the dealership's ''lifetime powertrain warranty" has been an absolute nightmare. I've had to drive to this dealership twice because I couldn't get anyone on the phone. Once the service manager, Aaron Rose, took over he was very much more communicative. Communicative yes, but he did not have any sense as to what was actually happening with my case. He told me two different things that turned out to be absolute falsities. They have had my truck for over a month! Save yourself the trouble drive past this dealership.
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November 2023 by Jed P.
1 star. And only that much because of Aaron Rose. I had to call 3-4 times before I could get to him but he usually was able to call back. Nobody there seemed to care about our situation (except Aaron). Our vehicle was there for a general recall which turned out to be 3 months of not having a car while I had to work with a rude customer service representative from American Honda. I was told by American Honda and by Lees Summit Honda (LSH) I was not able to have a loaner because of how LSH did their loaners. My family doesn't have money for a rental and thank goodness my wife is stay at home because I'm sure we wouldn't have been able to keep both our jobs without having both of our vehicles. None the less it was extremely difficult to figure out the one car situation for so long due to my occupation. I work into the late night so there was no way for my wife to wake up our 2 year old and 8 month old to pick me up from work. Truly was a miserable 3 months. We were able to figure out getting around by help from family and coworkers. If it wasn't for Arron Rose having generally good answers to questions I had, my review would be left at 0 stars. It should be noted I haven't had any issues with LSH until this experience. LSH had been recommended to me by a family member. I had to drive past several other dealerships to go there but now I wish I had just gone to any Honda dealership that could have actually been sympathetic to our situation or even better just given us a loaner. In the end American Honda bought our car back from us. I strongly deter anyone from going here. Also the only reason I'm even leaving a review is because I got a text from them to leave a review.
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November 2023 by Aaron W.
Horrible customer service I would never recommend buying a vehicle buying a car at this dealership Dylan Moore is totally inept as well as dishonest, I was promised a part that needed to be installed that he never had, it's been 7 months and I'm still waiting with no return call, bigger doesn't mean better, this dealership is slimy just like the smaller ones
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October 2023 by Truth T.
Repeated problems with this dealership texting my phone even when the service advisor said he sees 'do not text' all over our account page! My wife specifically told him when she brought the vehicle in for service, and he specifically said he sees 'do not text' on the account page! Yesterday he claimed he called and left message in the morning. There was only one call from him (no message) at 3:44 PM that I answered. This morning I get texted with an html survey request. I am on a non-internet flip phone, and I specifically request to NOT be texted each time we come in, and it is noted on our account. No matter how many people at this place say they will fix this, EVERYONE there ignores the simple, documented request! In short, these people do NOT give a crap about their customer's simple preferences for communication!
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September 2023 by Joseph B.
Called in to get my truck looked at. It took them over a month to get it into the shop.I have a lifetime warrenty and insurance so you'd think they wouldn't so long to even look at my truck. When it arrived they did virtually nothing and told me to bring it to a more qualified mechanic. when i did, this new mechanic at a completely different dealership got me in in three days. Honda wants to charge me daily for a crappy rental that cant even fit my equuiptment for work even though the trucks still under warranty. Sad Management, slandering other mechanics Like Dave Cross to my face, even though they sent me there after their own sad little techs can't even diagnose a Flat tire. XD
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June 2023 by Michele J.
Very disappointed at the treatment I received by a manager when asked to lower a cost.
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February 2023 by Venkatesh V.
Worst kind of service I have got. They just added up items in the bill which they didn't do at all. I bought my car from them last November, I went to them to get my first servicing, but the receiving itself so bad. To whatever doubts I may ask, the answer is "Sorry, we don't do / Sorry, there is no one today to do that service". I asked for a carwash, they told the personnel is not available today, but added in my bill "Free carwash", When I asked about this they took the car and just sprinkled some water on exterior of car leaving itself to dry and handed it over to me. I feel like they are not interested in serving the customer although you buy a car from them. I would strictly recommend not to buy / service from this place.
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January 2023 by Rasalind F.
I had a great experience here with Dylan. He was very attentive to the key items I wanted in a vehicle. He made my first car shopping experience with Honda an awesome one. I would definitely recommend this dealership to any family or friend looking to purchase a dependable car.
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January 2023 by Mara T.
If I could, I would give this dealership 0 stars! Beware of their "powertrain warranty!" I bought a vehicle from here and within 6 months the engine was misfiring. My 11 month old baby and I ended up broken down alongside the highway in December in 20 degree weather freezing to death unable to run the car while we waited 4 hours for a tow truck. At first, we called the "roadside service " number which is all automated and when we finally speak to a person they are in India and we can barely hear them on the phone. After spending an hour on the phone, they send me a text with a link indicating where the tow truck is picking us up...well that map indicated we were in a different state clear across the country! So, I called the dealership directly and spoke with the service manager. He gave me the name and number of the tow truck company they use for the roadside service so I could call them directly. Never once did he mention that by calling them directly I would be footing the $400 tow bill! My baby and I waited a total of 4 hours in freezing temperatures for a tow truck to arrive unable to run the engine! When we finally get to the dealership with the car in tow, I wait another 4 hours with my hungry tired baby for Keith to tell me they have no loaner cars, and they're unable to get me a rental car so I'm just gonna have to walk. Two days before Christmas, they offer me a loaner/ rental car that I will have to pay for until repairs are completed. So, my 11 month old, my 6 year old, and myself spend 3 weeks without a car while the engine gets replaced under the "warranty. " During the 3 weeks no one from the dealership calls or texts to update me on anything unless I call first and leave a message then wait days for them to get back to me. When the car is finally finished, they tell me I have to pay $500 for the new engine that was covered under the warranty and the $400 tow bill. I am beyond disappointed with their customer service and transparency of this matter. I feel like they sold me a lemon, then used it as an opportunity to swindle every dollar out of me they could. I would highly recommend running as fast as you can away from this place.
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October 2022 by Alta S.
We went for service work there because it is where we purchased our vehicle in the first place. We have always had a good experience when dealing with this business. Overall, we were treated fairly and with courtesy during the entire situation and service visit. Unfortunately, there was an unusual situation that happened to us upon finding that our vehicle needed a covered repair. When calling the extended warranty coverage people, we found there was a mistake made by the dealership's past finance manager where he mistakenly canceled our extended vehicle service warranty. The same Extended Warranty that we had purchased extra when originally buying the vehicle. So, when a couple of covered parts went out and needed repair, we found that we were no longer covered because of the dealerships error. The good news is that the dealership covered the necessary repairs that would have and should have still been covered by our extended warranty. Plus they found a few other things that the car needed (like new tires and brakes) so we paid them to have those done as well. We still do not have the extended Warranty coverage that we signed up for, which should still have been in effect for another year and a half. However, I feel relatively confident that the dealership will continue to treat us fairly and shoulder the burden of their mistake until something can be done to rectify this situation. I am waiting to hear back from someone on how we will move forward with a resolution. But I do feel that Lees Summit Honda is a good dealership and I would still trust them at this point when purchasing another vehicle. The service manager and the couple of sales managers that we dealt with thus far, have all been exceptional in their dealings with us to this point. And again, I'm pretty confident that they'll handle this situation amicably going forward. REMEMBER: "Communication" is always the key to stellar reviews, as long as there is good rapport between individuals; mistakes and misunderstandings can take place and STILL be resolved in an excellent fashion leaving all parties with a good experience and great outcome. *I'll come back and UPDATE this review as soon as the entire situation has been closed amicably.
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September 2022 by Phillip S.
My family purchased a vehicle at this dealership and barely a week later it broke down. I tried several times to get the dealership to help with the costs, which they refused. They would not return my emails or calls. it also took a month to get my registration paperwork saying they had the incorrect phone numbers. Our information has been in their system for over a decade and get constant calls asking to sell our previous vehicle we had purchased from there. Do not do business with this dealership.
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June 2022 by Dan H.
As with every good grift, everything started off great... I asked questions, I got answers ( which turned out to be incorrect ). Based upon those empty promises, I showed up Saturday morning as promised, to test drive a vehicle that they admitted had not been through their shop to inspect, but they said if I was ok with that, they were. Before I took it for the test drive, I informed them that I would want to have it inspected by my regular Mazda dealership before purchase. They told me no problem; it was going to be a couple of days before they could even get the car into their shop. Experience has taught me that the dealership selling the car is inspecting to make sure it will pass state licensing inspection, but they often skip over costly repairs that are required to keep it on the road. It's more profitable to say that it checks out perfectly than it is to say it's going to cost a bunch of money to fix. After the test drive, I noted a few issues that needed to be investigated before I signed the paperwork, but I was very interested. I offered to make a deposit to hold the car for 2 days until my shop could get me in for an inspection I had already scheduled. If the car checked out, I would be buying the car. At first, the story was, I needed to sign a paper saying the $500 deposit was "nonrefundable", but that was a formality, if I found mechanical issues, they would refund the money. Then after I wrote the check, they changed the story to, it's nonrefundable, no matter what. I was willing to invest $170 for an independent inspection, that alone should have shown my sincerity of purchase, but clearly it was not. Considering they themselves hadn't even inspected the car, I explained nonrefundable was NOT acceptable. There was no telling what problems might be found and they weren't willing to say they would repair anything that was found after I made the purchase, it was "as is". I said fine, I guess I'll leave and come back next Tuesday, if it's still here, I'll take it for another test drive to be inspected. They then came back and said that since I had already checked the car out for a test drive, I could just keep the car until the following Tuesday when I had scheduled my inspection... no deposit required... To me, this was crazy way to do business, but if that's their rules, ok... I'll play it their way. I wanted the car, but I wanted to make sure it wasn't going to be a money pit. This was the set up for their con... Halfway home, I get a text to contact them immediately. When I call, they inform me that they have another appointment to show the car later that afternoon, I needed to bring it back immediately. The implication was I better go ahead and buy it without inspection, if I didn't want to let it get sold to someone else. It's a manipulation tactic I'd never seen before, but it was it was right out of the bad used car salesman playbook. The joke is on them, I was not desperate for a car, I'm not willing to be lied too or treated like a d*** mark when they made hundreds of thousands of the make and models I'm looking for, I'll buy from someone else. I'll also never buy from them, ever. I recommend that people looking for a car, used or otherwise, avoid them this dealership if at all possible. Funny, come Monday morning, they wanted me to come back to buy the car.. but by then, I'd already found a better offer, on a better car, from a dealership that didn't treat me like a mark. Treat customers like a mark, acquire the title, con men.
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June 2022 by Jerel Schomer
Great service and friendly staff.
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June 2022 by Cindy Murphy Koshinski
Always prompt, courteous service for my oil changes.
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June 2022 by Dana Crane Ginavan
Always honest top notch service! Tyler is amazing! Highly recommended service department!
