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June 2024 by Peggy Dickerson
The store is very clean and has a nice selection
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June 2024 by Marsha Mueller
I saw a dress I wanted in Overland park but my size wasn't available, so I drove all the way to the Lee Summit location areiving 18 minutes before the closing and asked to try it on, only to be told come back tomorrow. REALLY, come back tomorrow, you have 15 minutes left and I can't try a dress on! Where is the customer service in that answer...? Very lazy!
Management, it's way to easy to order online these days if you want a brick and mortar to make it you have to do better.
4/30/24
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May 2024 by Jeff Mueller
Likely the worst shopping experience this year. Raced from the H+M in Overland Park to Lee summit to grab a dress in my wife’s size at the Lee Summit location. The rather rude “greeter” commented that the store would be closing in 15 minutes even though it was 18 minutes before 7:00 closing.
My wife grabbed the dress in her size and headed to the fitting room only to find that they were closed 15 minutes prior to closing (which it was 16 minutes prior) We noted that we were visiting from Wisconsin, had traveled all the miles to this store and that it was now exactly 15 minutes to the hour at which the manager said upon our protests, I’m very sorry come back tomorrow. These kids/girls managing this store have the empathy and customer service of a fruit fly and a commensurate IQ. They are a huge dis-service to this store and brand. We will never enter another H+M Store after wasting several hours trying to buy one of their dresses. Likely a good thing now noting their average 2.9 review rating and other customer comments, fall apart quite often.
Also note there were 3 girls standing behind the counter, chatting and checking out 2 guests for the last 15 minutes on 4/30/24. Hardly efficient use of operating expenses or footfall traffic in a retail setting.
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April 2024 by Cynthia Butler
Went to get clothes for my daughter for her birthday. Was told their dressing room was closed. It was 5:15pm on a Tuesday. Apparently they are required to close their dressing rooms and hour before closing. Only H&M that has this rule apparently as corporate had not heard of this rule. I was told I would have to purchase the clothes go home try them on and I had 30 days to return what didn’t fit. Because that is so convenient for the customer right. Will not be coming back to this location.
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April 2024 by Frederica Ester
This store looks expensive but it's not they have quality clothes you just have to have a H&M personality so don't be scared go shop look and feel amazing .
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April 2024 by Irene Garcia
So many nice stuff
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February 2024 by Brandon Baker
Because why does it say 8:00 pm is when you close on Friday (check the door) if you’re going to be locked up at 7? Be consistent.
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January 2024 by S CRAN
Great sales/ clean store
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October 2023 by Yazz Kay
Super slay for real !!!!
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September 2023 by jan myers
Employee was rude
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August 2023 by Elena Plackis
The manager here is a real piece of work.He just argues with customers all the time and the whole store can hear him being rude.I was forced to repurchase a pair of tacky $12 sunglasses that broke again within a week just by opening and closing the hinges. His staff gave me a lot of trouble with the return. Not doing good business, no sense of customer service.Not coming back to this store.
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August 2023 by Victoria
Went into store at 6 on a Tuesday night, tried to enter fitting rooms at 6:15. They had them blocked off and said we could not try on clothes as they were cleaning and disinfectiong rooms because they closed at 7.
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August 2023 by Asa Ishkuntana
Really nice clothes and really affordable prices I really like shopping at H&M
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August 2023 by Elsa Lynch
Super slay
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August 2023 by Todd Akins
Mostly for younger adults
