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March 2024 by Paula Hamilton
Great place , great quality, wonderful people working !! Very professional bought our wedding rings there we are very happy ?
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March 2024 by Shauna Leapheart
I love this branch. Very pleasant people.
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February 2024 by carl atchison
I like this location. Friendly & helpful. My wife gets her rings re-dipped when they need it.
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February 2024 by Michelle Nikole
We have chosen Helzberg for 30 years and have been happy. However, this particular location has been a bit disappointing. The first recent time I came in, I was shopping for something in particular, and while I shopped, I allowed them to clean my ring. It was offered to another customer, who was also getting her ring cleaned. Thankfully she was honest, and said it was not hers. Shopping for this particular item, I came into the store multiple times, and each time (after I had spent lots of time with the associates) it was as if it was my first time in the store. The same thing happened when my husband went in, who was with me at times. I felt like it was more about the sale than it was about building customer relationships. We will probably not be going back to this location.
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February 2024 by David Mack
I believe Lindsey helped me and she was very outgoing and courteous. Great environment and great service. Plus their diamonds are excellent quality.
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February 2024 by Samantha Jach
Miki has always helped my husband and I any time we need something. Whether there is a problem or purchases she is phenomenal. Thanks miki!
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January 2024 by Stephen Campbell
Extremely helpful staff. As expected merchandise is very high quality with comparable prices. If you want high end jewelry, this is the place.
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November 2023 by Tiffany Giarratano
First off, I want to give a big shout out and thank you to Julie, who treated me so kindly, and was so helpful at pointing out some different jewelry I would be interested in (wanting to switch everything to gold lol) When I get treated with such an amazing customer experience the first time I walk through the door, I feel like I need to give credit where it’s due!
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September 2023 by Sarah B.
Just go to Kay's and spare yourself the worst customer service. I would be out of state a while for a family medical issue where there is no Helzberg, I called ahead to ask and see if a friend could drop off/pick up my ring to be resized since it takes a few weeks to which I was told YES! No issues, my friend would provide a phone number and they would call me to verify. Cool. When she arrived they denied her service and would not honor their word. After multiple phone calls back and forth to "recheck with the manager" they refuse to follow through. Now I'm told I can call corporate (no thanks) to see if they'll approve it, then would need to collect copies of warranty paperwork to then send to my friend to bring. Steps on steps on steps. Called Kay's today to explain the situation and ask about prices, and they will be resizing it FOR FREE because that's how you treat a customer.
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August 2023 by Shadowshroud
This Helzberg is not your average jewelry store. Alexis and Miki are two of the most knowledgeable gals in the business. They know their inventory like the back of their hands. Before I knew it, I had an assortment of fine gems displayed before me, all beautiful and exactly what I was in the market for. I wanted to leave with all of them! And not only that, but I was given a backstory on some of the rocks I was interested in. But I think what I liked most of all about Alexis and Miki was their honesty. I wasn't treated like just another customer. I could tell they genuinely care about their guests at this Helzberg and take pride in providing the best possible service, experience and price! If you want quality, you want this Helzberg. You want Alexis. You want Miki.
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August 2023 by Veronica
We had an excellent experience with Alexis! She was very helpful, patient and super sweet. Everybody at the helzberg diamonds store at lee's summit are really nice. We always had pretty good experiences!
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August 2023 by Annalisa Rodriguez
I came in looking for a gift for my mom and Dyllan was so helpful. He listened closely to what my mom liked and instantly had some beautiful selections picked out. I will definitely be back to shop with him!
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August 2023 by Kami Woodard
Our recent experience at Helzberg in Lee's Summit was awesome! Dillon was very professional and knowledgeable. We look forward to returning for future purchases.
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August 2023 by Ingrid Wilford
Julia Key shared info with me about the warranty on my wedding rings that no one else had. We’ve been to Helzberg several times before. She was so kind, professional and helpful. Outstanding customer experience. I highly recommend everyone go see Julia Key for the best Helzberg experience!
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August 2023 by April Miller
We had an excellent experience with Julie! She shared fabulous and important information about the rings we were shopping. She is very personal able and took such care in choosing the most special rings! I will not forget the great service and selection was awesome. Brian and April Miller
