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July 2023 by John Maggard IV
I am 16 years old and just started using a checking account and FFBKC has been of tremendous help to me.
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July 2023 by Collin Stanfield
great customer service always is very helpful and solves any problem I am having
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July 2023 by Andre Green
Mr. Green helped me today and he was great. Very knowledgeable and friendly.
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June 2023 by Leanne McDaniel
This bank is so helpful and kind, especially Matt at the LS branch!
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June 2023 by Leah Dieker
Went in to deposit some cash and Ben was so helpful getting our deposit in, confirming mobile deposit, and setting up my husband’s online account! Definitely a great customer service experience!
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June 2023 by Ashley Wuller
Always have a good experience. Staff is always polite and helpful. Awesome branch manager.
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June 2023 by Anna Livings
The customer service here is excellent!
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June 2023 by Phillip Burnside
They is very helpful in care about They customers
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June 2023 by Gene Pacas
Great experience very helpful. Thank you very much
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June 2023 by Brooke Seachord
Super friendly and helpful people at the Lee's Summit branch to help me navigate account management and trust questions.
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May 2023 by Mei Ling Upp
All employees are super eager to help! Very patient and ensure customers are left satisfied.
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May 2023 by Mandy Lynn
Always great customer service & I love the app!
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May 2023 by Kim Cotter
Been banking here for 10 years. The people are wonderful and always fix issues
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October 2021 by Steve
Great place to bank. Friendly people. Helped with everything I needed. Even suggested a way to make me more money.
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September 2021 by teresa garcia
I use to bank here years ago I closed both my accounts out because of problems with ATM machine working and at the time the workers not explaining polices correct. I closed my account thinking everything would be done and over with but that wasn’t the case. A few days ago I noticed on my credit report that I owed 80 on the account and I spoke to Matt on the phone to get it all figured out when I told him I had no idea how that was possible to over draft an account that was already closed he told me he would be able to explain it to me why it happened. He over looked the account and said well this doesn’t really give me much on why this happened at that point I was frustrated and just wanted to pay the account off. Matt told me I could not pay the account off over the phone and had to come in to pay it. Today I went to first federal to withdraw the money that I they stated I owed from their ATM and of course it locked up and gave me a message saying “sorry, this machine is temporarily out of service.” I had to go around and let them know their machine was out of service. Then Matt the guy I spoke to on the phone comes to the window and says there is no way of knowing if money would come out after the malfunction of the machine unless it was audited. Matt didn’t seem pleased that I asked him to audit to make sure since he told me to file a dispute with my bank. Matt comes back to tell me no money was taken out but he was able to take our 20$ from the machine with no problem. Good thing I took a picture of the ATM machine and message or it would look like the machine never malfunctioned. If you’re looking for a great bank who actually cares for your well being and future I recommend going anywhere but here. I now bank with Mazuma bank and the Lee’s Summit branch is amazing!
