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February 2024 by Beverly Kincaid
Great service
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February 2024 by Latanya Lewis
Always pleasant
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February 2024 by Jim Sackuvich
Very friendly
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February 2024 by Whitney Watson
Unfortunately you have to give at least one star to write a review. My experience equal zero stars for the predatory repeated practices by this service department. My experience with this dealership service department has been beyond the worse. Reading the other reviews for this company confirmed my thoughts that they have inexperienced technicians, do not care about the customers and intentionally prey on inexperienced customers. I too brought my vehicle here onseeking guidance due to complications with my vehicle. I also was misdiagnose after originally requesting a diagnosis check to determine the cause of the issues I was experiencing. I spent $2500 only to pick the vehicle up and experience worse problems than before including a check engine light. To then return the vehicle get another diagnosis that was not apart of the original diagnosis. Then to have my vehicle sit on their lot for two months. Meanwhile I believed repairs were underway to later learn no repairs had been completed or even started. Although the last conversation with the service department was authorizing completion of the work because I need my vehicle. Then to get a call a week later the day before pick up $480 more repair work needed to be completed. I agree to that work and then the day of pick up the following week again another call now an additional $1900 - $2500 more repairs need to be completed. Based on other reviews I’m not alone in this. It appears to me this is the common practice for this service department. They misdiagnosed your vehicle repairs causing further damage and or worsen the problem then charge you to fix it with no compensation for their negligence or lack of knowledge. I have also experienced horrific customer service from Dave Cross and Kerri who are the leadership of this service department. This is disgusting that a business would continue to operate with these unfair practices and treatment of their customers for years without any recourse. There has to be laws again predatory auto service departments like Dave Cross Motors.
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January 2024 by Kevin Risley
Stuart Williams was a great salesman to deal with. Phone conversations were easy and he is a very knowledgeable and personable individual. Meeting him in person was also great. He made sure we had all the information we needed for our new vehicle.Ren Patterson, Finance Manager was also friendly, informative was a pleasure to work with.Overall experience was great! We would definitely recommend Dave Cross to friends and family.
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January 2024 by Barbara Warren
My experience with this dealership was AMAZING! Shawn delivered excellent service from start to finish! He did EVERYTHING he said he would do even let me use a loaner while the windshield was being replaced! If you ever need a vehicle SHAWN is your guy!
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January 2024 by James Podzimek
I picked up my truck today. I had them check my check engine light and change my oil. They didn't charge me anything for running the codes. I've had good luck with them. David is always awesome to me.
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January 2024 by jackie spencer
Very cordial and completed the work in a timely manner.
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January 2024 by Richard Anderson
New my price out the door and no surprise add ons at the end. No high pressure sales pitches about extras when finalizing paperwork. Just what I wanted.
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January 2024 by Gabrielle Stewart
Bought a car recently through this dealership and I must say I was impressed by the business I received. Thank you to Shawn and Ren for the great business! I love my new car!!
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January 2024 by Daniel Velasquez
Service was great came in and out pretty quick i got shawn as my salesman and he made everything go smoothly quick and easy
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January 2024 by Ray Yowell
This crew is the ultimate experience for expedited, courteous, professionalism , etc. I live in the northland and drive to Lees Summit because I do not want to have to worry about my car in the hands of anyone else besides Dave and his crew .
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January 2024 by Steve Perkins
It was a very great experience the entire staff was very friendly made me feel right at home!! Plus I bought the best truck I have ever owned!!
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January 2024 by Susan Reecht
Very thorough and detailedThere courtesy and kindness is much appreciated. They treat you like a friend rather than a customer only.
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December 2023 by John Ulm
Think I got a good deal. Friendly people.
