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July 2024 by Aaron Dalton
Pharmacy Techs are very helpful. No complaints. The pharmacist seemed bothered and annoyed to help anyone. I witnessed this with the person in front of me and also when I had a question about my prescription insurance. Customer service needs help.
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June 2024 by Colton Adams
This CVS Pharmacy is full of incompetent workers. I have a monthly prescription on autofill and, without warning or a call with any notice or explanation, they cancelled this month’s prescription a week ago without calling me to inform me. Now, with two days of pills left, after calling multiple times this week with no answer they have informed me that my insurance will not cover the medicine in a retail pharmacy which is why the prescription was canceled in the first place. When calling the provider they directed me to, I was told to call this pharmacy and get them to call the provider to resolve the issue. I called this pharmacy again and when I informed them what the provider said, they rudely told me I was incorrect and hung up on me. I still do not have a resolution and may go days without the prescription due to an error on this pharmacy’s part.
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May 2024 by Sara Bix
The pharmacy department just lies to get you off the phone. They refused to fill my daughter’s script, made up their own inaccurate explanation as to why it wasn’t covered by insurance and then refused to let me pay cash. After 3 hours on the phone between the Dr, my insurance and 4 calls to the pharmacy I found they just flat didn’t do their job. They first told me it wasn’t covered because it had been filled elsewhere, which is why they wouldn’t let me pay cash. Then they said the insurance didn’t give a reason at all. So, I called our insurance who informs me that it was missing an DX code. I relay this to my provider who states CVS told her they “tried every dx code”. Finally, I call CVS again and I asked what DX code did they try, and they had to admit they hadn’t attached any at all. So now, since it’s end of business day we have to wait for the provider to send it again with a Dx code. I literally had to make 8 phone calls and catch them in EVERY lie along the way to get to the bottom of it. I am now paying out of pocket for this script because MY CHILD needs her medication and will not be using this pharmacy ever again.
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April 2024 by Marion Saladino
The most unreliable pharmacy I’ve ever been to. Prescriptions are NEVER ready on time. When they don’t have something, they don’t call to inform you of this. Then when you get it switched to another pharmacy, they don’t fax the information over in a timely manner. Place is joke. After several years of this we decided to switch.
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April 2024 by Randal Nevels
This CVS has the best staff. They are friendly and eager to help you.
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February 2024 by Doris J. Sandefur, Ed.S.
CVS employee provides excellent customer service. Whatever I’m looking for, it’s always available. CVS is my go-to for a satisfactory shopping experience.
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February 2024 by Maria Brown
I have used this location for years and the staff have always been respectful and helpful in filling my mother’s medications.
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January 2024 by Brenden M.
The pharmacy is awful. Stood in line for 15 minutes while one other person was in front of me. Meanwhile an employee was sitting on his phone. Let me reiterate that there was ONE person in front of me. Left without getting the medicine that I needed and will not be returning.
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December 2023 by Tory Fedder
Never rated a pharmacy at all, but I had a terrible experience. I got a text saying my two medications were ready. I went to pick it up and they couldn’t find me in the system? Then found one RX and told me the other didn’t exist but they actually put it on hold so they didn’t have to do it before they closed. Was treated like I was crazy and won’t be going back.
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December 2023 by Evan M.
The head pharmacist Riddi, was extremely rude and lazy. I will NEVER pick up my medication from this location again, I would rather go to Walgreens any day of the week than deal with this poor service.
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November 2023 by Devin McReynolds
employees were extremely helpful and friendly, great experience
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November 2023 by Dave Nall
You used to be able to count on CVS. That is definitely NOT the case today. The staff is great, but they are severely understaffed. And the staff rotations! Who thought that up? I've been waiting on an antibiotic for almost a full 24 hours now
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November 2023 by AR0928
The female pharmacist, I believe her name is Riddhi, was extremely condescending to me in the approximately 30 seconds that I spoke with her on the phone before she hung up on me this morning. I called this location to see if they had a prescription in stock for a procedure prep. She told me that the other pharmacy location still needed to place a hold on the Rx (which I later found out can be bypassed) and when replied that I had just left the other pharmacy and that they had put the Rx in question on a hold, she proceeded to tell me "I'm trying to help you, you need to help yourself" in a very condescending way. I asked her to please stop speaking condescendingly to me and that I was only trying to get some assistance with this Rx that I have been waiting on for several days. She responded immediately by telling me that I should "get my prescription filled somewhere else" and hung up on me. People in positions of power such as herself should be coached on how to interact with customers in a more professional manner. That interaction was wholly unacceptable and apparently it's not this particular pharmacist's first negative encounter with customers as well as other staff at this location. I will probably avoid this pharmacy completely in the future.
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November 2023 by Kayla
This pharmacy has never been easy to access. I have had to wait an hour for a prescription that the system told me was filled, they’ve lost my prescriptions and my doctor has had to call them in again, and finally they closed the drive thru line an HOUR before their lunch today, causing everyone to go inside and causing large wait times AGAIN. wish they could get their act together because their location is convenient if it actually was easy to access.
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November 2023 by Mallory Cardwell
The pharmacy was extremely rude and unprofessional, lacking basic customer service skills.
