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February 2024 by Myname Ismud
AMAZING service ?like many people I had gotten into that "price rut" with t-mobile and my bill just kept creeping up. Being a disabled retiree it was proving to be a drain on my monthly expenses AND I was already on their so called 55unl plan that started at $40 only to be charged $58 and the service was continuously horrible. Dropped calls, email coming late, text not working. The day I called 911 and it wouldn't go through was the camel. I explained my situation to the staff at Cricket in Lee's Summit and immediately was offered a huge MONTHLY discount for low income customers that was TRUE. Better service all together, fabulous phone and service I couldn't believe! Staff actually took TIME and set my phone up for me , literally and it took some time.Thank you guys for EVERYTHING!Wink nod wink, I'll be in soon again with your goodies.??
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July 2023 by Paula Davis
Dom is amazing! He helped my friend with his phone swap & upgrade while helping others with their inquiries! He never missed a beat, each person received excellent customer service!!Thanks so much, Dom!! You ROCK!!
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July 2023 by Ashlee Smith
I got here at 10 am when it is suppose to open. The worker came at 10:02, and then said he needed 30 more minutes to count the money, scan the phones before he can help me! Sounds like he should have been to work at 9:30 to be ready to open the store at 10!
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July 2023 by Megan Scott
Dominic did a great job getting us set up with new phones and getting us switched over to Cricket
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June 2023 by Sergio Tovar
This location has had a closed sign up and doors locked during normal working hours for a week now. Their website continues to say they are open during their normal hours, but they are NOT. Plus no one answers their phone either. I have checked with other nearby store locations and again, no one has an answer why the Lee's Summit location is closed. There is nothing on the door to indicate why. Plus the padlock that's used to secure the store is only hanging on one half of the door handle. It should be through both handles to actually secure the store. So does anyone have a reason why this store has been closed for a week now with no indication or anything?
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March 2023 by Jack Jack
It say 10:00am openTwo staffs inside door never openSign still say close 10:26am
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August 2022 by Tim Warren
I started coming to this store because the last time I did there was a fantastic young lady, a new manager who helped me beyond belief. When I come in the other day this girl didn’t even get up from behind the counter. She could care less about helping me get a new and rolled her eyes when I asked her to help me transfer my stuff over to my new device. When I asked for the manager I was told she was outside on break and she called the manager inside. When this woman come in from outside she reeked of weed and told me it wasn’t her job to transfer my stuff over and she wasn’t going to do . All while this chubby girl just sat there on her phone asking if I wanted anything else.I will never return to this location.And I would advise you not to either.Terribly customer service from new manager and staff. Terrible attitudes. Phones are over priced. Do yourself a favor.
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August 2022 by Andrea Payne
Very courteous over the phone. Answered all my questions, thanks!!
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March 2022 by Rose Begulia
I got a phone 5x cheaper than mine. Bigger than mine. And prettier for 30$. I went weeks without a phone cause i didnt have money too get new one. One day i walked in cricket and a woman at the desk helped me get a new better phone fast. This location is honest and helpful. It was a blessing walking in.
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January 2022 by Constance Klinksick
Kimberly was absolutely wonderful! We had been having issues with my husbands phone for 2 months and finally were able to get our problems resolved. Kimberly was very persistent and made absolutely sure we left her location 100% satisfied!
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December 2021 by Michael
Kimberly was very helpful and knowledgeable. Store was clean and smelled good :)
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October 2021 by Clancy Conway
Came from out of town..fixed both phones and very helpful!! I would recommend cricket highly!
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August 2021 by Darian Wilson
The manager kim is really nice. Very smart an knows alot more about the phones then i do. Cant wait to join an be apart of the team. An thanks again Cricket for the opportunity to advance my career is the sales department. I Would rate this store at 11 out of 10 starts if i could l, great customer service an very friendly the employees make u feel like your part of a family.
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June 2021 by Dario Wilson
The manager kim is really nice. Very smart an knows alot more about the phones then i do. Cant wait to join an be apart of the team. An thanks again Cricket for the opportunity to advance my career is the sales department. I Would rate this store at 11 out of 10 starts if i could l, great customer service an very friendly the employees make u feel like your part of a family.
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May 2021 by Larry Bradshaw
Recently we needed to replace two aging cell phones. Since we use Cricket Wireless as our carrier we we stopped by the Cricket store where we bought our phones five years ago in Lee's Summit, Mo. They had a broad offering of phones available. Their Tech. Rep., "Kimberly", explained the replacement plans available and helped us select a phone that will meet our needs. She downloaded our data and photos from our old phones, explained all new features, and answered our concerns and questions throughly.We are very pleased with our new phones and the service we received.