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November 2023 by Katie Fordyce
Been banking CACU for 6 years now! They are the best. They are all so kind! Best cookies too ❤️
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June 2023 by Richard Pitts
I've used a number of financial institutions across the country over the years and CACU is by far my favorite. I've recommended CACU and a couple of my friends now have accounts here and couldn't be happier. Not sure what's with all the lower reviews, but I suppose not everyone can have a near perfect experience.I currently have a CACU checking, saving, credit card, auto loan, and personal loan. My SO has a checking, saving, and personal. Both of us are very happy with CACU.The only problem I've noticed with this location is sometimes the ATMs outside are a bit "laggy" - though they still work so it's not really a big deal. I'd prefer account security over instant response anyway, if I had to make a choice.
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June 2023 by Michael Bennett
I had to get a debit card replaced from everyday use and I wanted one with the same number so I wouldn't have to change all of my auto drafts associated with that card. Abi at the 825 NE Rice Rd Lee's Summit Location said she could get one mailed to me in a few days. Abi is the most incompetent and unprofessional person I have had the displeasure of working with to date. She shut down my currently working card and didn't order a new one to be sent to me like she said she would. I couldn't get gas, food, pay my doctor, make a withdraw, etc. After a few days of this I was able to go back to the branch to find out that my card was shut down and that I didn't access to ANY MONEY, Abi was amused by the whole ordeal. A gentleman whose name I don't recall was able to get me a new card on site, with a new number. Now I get to change every account that was associated with that card. Thank you Abi for making my only day off frustrating and taxing, Karma is going to have a field day with you.
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May 2023 by Bluebeard 2055
I have to admit, the old CACU was much much better including the old Mattie when they were Yellow Freights Credit Union!!! I really hate the new Mattie and the upgrade, but I hate Innovation anyway. I’m with the Overland Park/Lenexa Branch, been with them since 1998!They have or had one of the best Security Systems ever, I hope they still do, but with innovation you never know. My only gripe currently is the TRANSACTIONS take to long to transact.
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April 2023 by Kylion Gaming
CACU has the WORST overall service. I've had 2 cards get fraud cases on them, and they have never told me what those fraud cases are. When you try to get ahold of a branch NO ONE ANSWERS THE PHONE spent 30mins on hold and nothing. I've gone through live chat and they gave me a number to call to see what my fraud cases were. Fraud department tells me there is no active fraud. If I didn't have a loan through you mfers I'd leave, this running around in a circle BS is irritating. Why dont you guys inform your customers BEFORE shutting their accounts off, so we aren't sitting on the side of the road out of gas because YOU decide to cancel peoples debit cards. If anyone needs a loan DO NOT GO THROUGH THIS BANK. Don't even bother getting a bank account!
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March 2023 by Morgan Webb
Lynne made it very easy to submit my insurance declaration for my new vehicle loan! Great customer service!
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October 2022 by God Bless
This Credit Union DOESN’T CARE ABOUT YOU! If you have and issue you cannot get ahold of them or corporate. They don’t answer their phones. THEY DON’T WANT TO TALK TO YOU. Closed my account and having family members close theirs as well. Not customer oriented at all. They should be ashamed.
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September 2022 by Vasile Wilcox
Tried getting new debit card, shredded my old one but couldn’t get new one since machine was broken. Staff seems bored and unhelpful
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September 2022 by jenneu uennej
They had a system "update" that has somehow merged my adult son's accounts to mine, the apps live chat option has kicked me out thrice. These two folks are standing around all chuckles while people are being queued and getting frustrated. My son now has access and has spent my funds and CA local branch is not quite as helpful as a bank should be after such a debacle!
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March 2022 by Justin Oldham
My wife and I just moved here 6 months ago. The FIRST thing we did was open up an account and transfer funds. we transferred 401k's, IRA's, ETC.The Staff could not have been any more accommodating. We have been nothing but 120% Satisfied.
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August 2021 by Dr. Deborah A. Bigogno
This bank has aLWAYS been more than helpful w/any banking needs I have needed in the last 10years. They are VERY customer service oriented. And I love NO MORE bank charges for most things.
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February 2021 by Mayzella White-Boyd
Thanks to Community America for our Profit Pay Out it is always nice to get payments for being a member of this Credit Union. Thanks again one of the best days of the year getting money back
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May 2020 by Brooke Cornelius
The Lees Summit branch is capable with employees in building of printing cards. However they send us to a “traditional” location a few miles away for all issues. This other location is slammed every time I go there. Spending over an hour in line waiting for service each time I’ve gone. These are times when I can’t use the video teller. What is the point of having these people in the branch, with things we need to be able to function and doing nothing everyday. Get this other location some help. As if things aren’t stressful enough with the virus. Very disappointed. People deserve better than waiting an hour and more for services when there is people at other locations.
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May 2020 by Cindy Johnson
having to get new card during covid 19it is very frustration to know people are at the lee's summit location where i live and have to go to ovpk location to get a new card and have to wait forever to get any help, other than that i do understand about safety, but there has to be an easier way for people not to have to drive so far to get a card independence and ovpk are 30- 45 min from my home, and after work it is even worse because of traffic. I do love the credit union everyone is always very nice and helpful
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December 2019 by Alex Binkley
came here 12-10-19 around 4:30 and the three ladies in there were super nice. i walked in and immediately a lady greeted me. they had probably 5-6 people come in at once, while they were busy fixing one of their machines. they still managed to help everyone, and greet everyone. love community america and their customer service.
