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October 2023 by T.K. Eprson
They advertise that they measure your foot for a perfect fit. There were two gals working, busy chit chatting with each other. Said, look around & let us know if we can help. So, I bet I tried on 20 boots, had no recommendations as to what was most comfortable.; just said, " You're just going to have to try everything on." Poor customer service.
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September 2023 by paul bray
Their return policy is a joke. But most importantly, the ladies who work there are unprofessional and talk to you with disrespect. They have a great selection but their customer service is terrible.
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June 2023 by Raych Alonzo
Great quality, great service. Kali was SUPER helpful and helped me decide best between two of my faves. Find all need here at Chuck's. I did!!!
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March 2023 by Matt Laposha
Never been upset with my boot purchases there. I frequent about once every 1.5years. Staff is helpful when you need it, but not overbearing.
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March 2023 by Jared Saxon
I purchased a pair of Carolina rubber boots on January 28th. The box said slip resistant rubber sole. These boots were extremely slippery on wet concrete. I wore them twice at work and called to see how Chuck’s Boots could help me out. The woman I spoke with in the phone told me they don’t make the boots and can’t guarantee that the boots wouldn’t slip on every surface and slip resistant didn’t mean slip proof. I was concerned as I figured a pair of rubber boots should certainly offer me slip protection on a wet concrete floor. If rubber wouldn’t give me traction I would certainly have trouble picking out any pair that would.The woman said wouldn’t help me because they only sell boots and don’t make them and I could call Carolina if I didn’t like that didn’t satisfy my concerns This is the most ridiculous thing I’ve heard from a retailer in years. It makes it very difficult to risk spending my money at a local boot shop when I know the major corporate retailers will take care of me for these types of issue. This is the last pair I’ll be purchasing from Chuck’sResponse to Chuck's Reply:As a consumer, I am left to trust the information that the manufacturer puts on a label. There is no way for me to know if a product is going to work until I purchase said product and try it out. It is then left to good faith, by purchasing a product produced by a reputable manufacturer from a reputable retailer, that if the consumer has a reasonable concern with a product that the retailer will take care of the customer. Your response of being unable to help is absurd. The truth is that you're unwilling to help with the situation. Having been in retail for many years, it is well understood that there is a certain allowance for returns due to dissatisfaction of the customer. In this case I was dissatisfied with the product and it was made to be my fault that Carolina didn't make it for my intended use. Is it left for me to think that I should walk into your store and call the manufacturer of each product I am interested in buying and ask if it will meet my expectations. Perhaps it's my job to bring in a bottle of water and pour it on the floor to ensure the boots I am purchasing have the slip resistance that one would expect from a slip resistant shoe? Again, I am fully aware that these weren't slip proof. However, there was zero slip resistance after stepping in the slightest amount of water on a concrete floor. If you expect me to believe that these boots were only intended for gardening then please explain why they are labeled as electrical hazard rated and puncture resistant?It is not unreasonable for me to think that rubber boots would offer me some level of sure footedness on wet concrete. They don't have to be slip proof. They only had to offer slightly more traction than a roller skate. I wore these exactly twice before calling and asking what my options were expecting an understanding of at least a store credit. Instead I was told that you don't make 'em you just sell 'em.
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March 2023 by Joshua Hervey
James was very helpful helping me find good fitting work boots. The minute i walked in the door he offered to help me.
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January 2023 by Tim Howton
I was helped by Sean, and he did a fantastic job! Within a minute of entering the store he asked if he could help, and directed me to the boot I ended up buying. 10/10 would suggest coming here. Sean made the atmosphere very welcoming! Enjoyed chatting with him while I tried on my boots.
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January 2023 by Morgan Ziegler
We went to Chucks boots today and were more than impressed, from their selection of women’s, men’s & newborn shoes to their friendly service. We will for sure be shopping here again!
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December 2022 by Elijah Scott
Absolutely amazing customer service. Yes the boots are pricey but these boots will last me well over 4 years and for less than 200$. They also have an amazing assortment of a lotta things ranging from boots and hats to riding jackets and knifes. It really is an amazing place
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December 2022 by Joshua Eye
I buy my work boots here every year. The staff are all very helpful and they offer a union discount if you show a membership card.
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December 2022 by G Hull
Great selection. Good prices. Large selection of big sizes, 15-16, and width. Friendly service.
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December 2022 by Guy Holland
“Like a Boss”. Great selection, great staff, and family owned. They even trimmed my new insoles before I left the store.
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November 2022 by Jazmine Slinger
James was absolutely amazing! I have a wedding to be in an needed boots to go with the dress. He helped me with out with giving me different options and explaining the differences and how they would fit better. Even went as far as giving me his opinion on how they look! Everyone was very polite! But he stood out!
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November 2022 by One Stop Computer Shop
Have had several dealings with these wonderful and kind ladies, never disappointed! Recommend for sure, very good inventory.
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November 2022 by Manuel Degollado
Great deals on boots...good customer service..
