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November 2023 by Alan Wainwright
Nothing but good things to say about this location. I usually need one way rentals and have trouble as these are getting harder and more expensive. DeeAnn is great. always takes care of me. It’s my preferred place to do business with. I drive 40 minutes because it’s usually stress free.
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October 2023 by Derick Robinson
The customer service at this location is second to none! DeAnne is truly amazing to work with and made us feel as if we had been her VIP customer for 20yrs or more. I strongly recommend renting from this Budget. I have always had amazing service with Budget Car Rental, but never anything nearly as amazing as the service provided at this location. They also have a great selection of vehicles.
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October 2023 by James Wright
Very friendly service went out of their way to find me a car I was stranded over 600 miles from home needed a one-way vehicle no other major car rental was willing to even help me cannot say enough good things about the lady that took care of me early on a Saturday morning what a very nice lady.
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October 2023 by Christopher Bregel
Easiest and most pleasant car rental experience ever! DeAnn welcomes you with a warm greeting, and absolute ABOVE and BEYOND customer service! And she was available everyday by phone for all of my annoying questions! Thanks DeAnn! Definitely my go to rental shop from here on out!
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October 2023 by Kendra Bandy
DeAnn is simply the best. She’s made the rental car experience easy and fast. Always ready, she’s quick to problem solve and is always kind.
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October 2023 by Will Grauberger
DeAnn, Harrington location manager provided exceptional customer service.Great job, DeAnn
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August 2023 by Jill West
Horrible. Booked online through Expedia. Quoted a pay at pickup amount that included taxes and fees. Our flight was canceled so ended up arriving to pick up the car one day AFTER our original booking. We did call Budget to tell them about the canceled flight, when we would be in and they confirmed our rental but had information on the delayed pick up. All of this to say that we PAID way more than what was told to us in our booking. $165 more. We were also told we would be charged a $250 damage deposit that would be refunded. We watched for the refund thinking this was why our bill was so much more and when we called they told us that we were never charged the $250 and that whatever we signed on the rental agreement was what we owed. Horrible way to do business and we will NEVER rent with them again.
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June 2023 by Lydia Rhoades
The ladies at the counter were so helpful and understanding. The rental process was smooth and quick. I will always return to this location when I’m visiting in town ❤️
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June 2023 by Jonathan Nance
Awesome customer service, came in last minute and she helped make renting a truck easy!
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April 2023 by Dale Campbell
My experience was fantastic. The customer service was excellent and the price for a 2023 Durango was the best we could find by a lot. I’ll definitely use Budget in Lees Summit in the future. Thank you!
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April 2023 by Terry Sward
We were in a pinch and needed a car while our car was being fixed.Deann was very helpful and got us a better rate than even hopper could do.I pulled in and within 15 or so minutes I was driving out with 2023 Camery that is fun to drive.Next time I'm going straight to Budget!
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April 2023 by David Poore
Excellent service. DeAnn is terrific. She found a better deal than I bargained for and was so pleasant. I hope to use her again.
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February 2023 by Rob Petkoff
Service was good. Ladies in the store were polite and cordial. Budget’s policies though… I rented a car through AAA for a week. $312.24 total (taxes included) My vehicle repairs weren’t done, so I went in to possibly extend. Specifically told DeAnn that I would only extend if they would honor the original price. She said they would as she’s the manager. I extended. A week later sane thing - told her I would extend for the exact same price. She said yes. When I came back to return it a week later they’d added $72.64 in extra fees. I called her on it and she refused to remove them. $72.64 is chump change, but a shady company pulling a fast one is complete bs.
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January 2023 by AJ Baxter
Best place to rent a pickup
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August 2022 by Imogene Grant
We had trouble using discounts and the store honored them anyway. Nice clean cars
