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June 2024 by Charlie Gray
Excellent customer service! I was having trouble with an account and Liz S. went above and beyond to ensure my issue was resolved! She was kind, thorough, and understanding--I appreciated her help very much!
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May 2024 by Ebony Hayes
The experience with this Lees Summit location has been very challenging. I just do not go into this branch. Also my daughter banks here and notified her account manager that she was bringing in a settlement check. The check is a local check from her attorney. When my daughter presented the check at the branch she encountered the bm, whom my daughter stated was rude and closed off from the beginning. She never once looked at the paperwork that was presented to her confirming the settlement. She told my daughter a portion would be available the next day, well the next day comes and there was an extended hold placed on the entire amount! I understand holds but if Brooke Burris would have communicated this up front or even went the extra mile and did some researching the inconvenience could have been avoided and she could have easily taken the check to the local bank it was drawn off of to open an account and at least have a partial amount available to her. Brooke was very cavalier and showed no compassion to my daughter. Who wants to bank with a robot!
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April 2024 by South East
Horrible customer service!
Closed my accounts x 6
I have choices with banking and I choose not to bank here!
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February 2024 by Alex Aube
Great staff super friendly and helpful!
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January 2023 by jayme bell
This place has terrible service for their customers! Don't bother trying to cash a check and expect to get your money that day! They hold it for for a few days if your account doesn't have that amount in it....geez guys wouldn't you think the person would need that money immediately if the account is low. Also, my husband had his account internet hacked and he couldn't have his money back for a month! Don't bank here! There are better customer services elsewhere!
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December 2022 by Donald Joyce
This is a training location, I like the bank and the people that I talk with are professional.
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May 2022 by Amy Crowe
Samantha & Lori are so wonderful! They're full of information and also patient with people like me who need multiple explanations to understand money. ? I know they've had a tough time with staffing the past couple of years, like so many businesses, but they have consistently worked hard to give the best service possible.
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December 2021 by Ray choi
Please update your drive through hours. It shows your location drive through is opened till 5 but I arrived at 4:15 and all windows were closed.
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November 2021 by Lynda Vonweller
I just relocated to Missouri and you may know moving involves a lot of jumping through frustrating hoops. Lori at my branch has gone above and beyond to make my experience better. She is the "service with a smile " example.
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August 2021 by Active Strength Co
Sam and her staff are fantastic. We've been nothing but happy with the service we've received since we switch over to Sam as our Banker.
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December 2020 by Matt
This is the worst bank in the area STAY AWAY FAR FAR AWAY THEY WILL FREEZE YOUR ACCOUNT IF YOU EVER HAVE A PROBLEM AND NOT GIVE 2 SH*** HOW IT EFFECTS YOU FINANCIALLY OVER 2 WEEKS ACCOUNT IS STILL FROZEN WITH OVER 30K IN IT FOR A 500$ DISPUTE
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September 2020 by Phil Mount
They are super friendly! Probably because they are open only 30 hours a week!
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April 2020 by Tony Olson
Best people in the world at this branch! Love how they truly know who you are!!
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January 2020 by Nate W
This branch is my go to for all of my business and personal needs and they've never let me down. My cards were actually stolen in vegas once and Lori did all that she could to help me.
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November 2019 by Christina Monroe
I absolutely love this branch! Everytime I come in they greet me immediately and are always so positive. They take the time to listen to what I have going on in my life and offer advice on all their amazing services to help me get through some difficult times. I had an issue with my account due to a company drafting funds that I disabled and they fixed it that day. They truly go above and beyond for the customers.
