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February 2025 by janice Dos Santos
Worst bank ever, been with Bank of America for the last 18 years, but this specific location made me go banking elsewhere. The manager is not honest and would lye to us saying that she didn’t pull the money when she did. I think playing with people's money is not ok.
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November 2024 by Andrew Serrone
Genuinely curious how BofA is still in business. I’m just grateful you scammed an isolated forgotten savings account into the ground just in time for me to make sure I never put real money in your care. So thank you for that! Truly.
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October 2024 by Kelly Martinez
I was astonished at how effective and efficient Elly was at completing my financial transition!! Highly recommend her.
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July 2024 by lisa mcghee
They absolutely will not answer the phone. It simply rings off the hook. Impossible to reach. Not even to answer and placed on hold. They basically ignore it. The one star is only so I could post this.
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July 2024 by cesar valderrama
At my arrival, I didn’t get greeted to the bank, in addition multiple employees didn’t acknowledge meanwhile I was waiting on the small lounge. Besides the phone was ringing multiple times with no answering and there was no waiting system in order to get help. Being over 13 years BOA customers and unfortunately I had the worst experience so far. I had to drive 38 miles to the closest BOA . I approach to the front teller in order to get help after waiting 20mins.
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June 2024 by Brandy McGuire
I walked in this bank 5 minutes prior to closing time after getting off work late. I was absolutely expecting a loss as today was the deadline for my notarized document. I was pleasantly surprised when Bradley Sorenson came from the back of the bank from his office to help me. He was extremely helpful, genuinely pleasant and totally saved my day!! It feels like these moments are so rare these days that I had to show my appreciation publicly!! Thank you again!
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April 2024 by Lucas Predmore
Absolutely horrible service for business banking. This location is right next to my house but I will drive as far out of my way as needed to find anywhere else.If you love to waste your time and talk to people that don't care, this is the place for you. I went in to set up a business checking account with the sole purpose of needing ease of transfer between my personal and business account, as well as connecting my business checking with my credit card account that is also through BOA. After scheduling an appointment and speaking with the professional, Brad, he set the account up but didn't link them. He told me I had to come back in again and he would get it fixed, but again it wasn't. After 2 more long calls with customer support, we realized that the guy who helped me get set up did everything wrong and I basically had to start over.So payroll for my business is getting delayed and I have to spend even more time to get this resolved. If you care about your business or value your time, stay away from here.
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March 2024 by Nadine Perez
The staff of this office has no idea about customer service and manners. Today we had an appointment to notarize a document and they rejected to do it because it was a translation. The notary is to verify that the translator is in effect who is signing. The translator is responsible for the content of the document under her license to do that. The staff was disrespectful specially with an old woman with physical limitations of movement. I hope this agency take actions against the employees responsible of this offense and provide proper training to all the staff based on laws and not based on their own beliefs.
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January 2024 by Harry Ellis
I have been pleasantly surprised by the friendliness and efficiency since I first starting going here. Much more helpful than the BOA branch up north which I used before.Jeneae is a delight.
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March 2023 by Jim L
We went to this location this afternoon. Bradley is nice. Notary was done speedy and professional. We were doing business with BAC since Boatman bank time.We like all the locations in KC area.
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February 2023 by Cole Bock
Very friendly and professional! Would recommend them to anyone!
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February 2023 by Angel Tadeo Benavides
I loved it, they treated me very well
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December 2022 by Rick H
No one in the building is interested in helping customers. Their surveys speak for themselves. Pick a local credit union to do business. They appreciate customers. BOfA doesn’t at all!
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July 2022 by courtenay hicks
"Sad"'I wanted to cry': Bank of America closes woman's account without explanation, despite her needing money for surgery
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November 2021 by Perry Rieke
Came in today to move some money around and was happy with my experience. Despite having an irrationally loud and angry customer, Laura kept a cool head and handled the situation with grace and got me in and out quickly. Kudos to Laura!
