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November 2023 by Donovan King
I recently started searching for a vehicle to have for the winter. I set my eyes on the GR86 which are few and far between. I searched around different dealers and set my eyes on a white GR86 located at Adam’s Toyota of Lees Summit. I called and Lucas Barker answered where we started going back and forth on details surrounding the car. Understanding the car was not in the states yet as it is made in Japan. He provided prompt and informative updates throughout the way to keep me in loop. I live about an hour and 20 mins from Lees Summit. He was very patient and understanding of this. He was amazing in handling everything prior to my arrival, from getting car checked in to having a coating installed, and just making sure everything was ready to go. When we arrived, the car was ready in the bay to look over. I could not be more happy with attention to detail he showed and the patience with me being out of town. Finally having this car and being able to drive it feels amazing. Thank you Lucas!
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November 2023 by Blake Weller
Just bought our second car from Alberto Perez at Adam's and it was a great experience. Alberto is always incredibly helpful and communicative, answering calls/texts and being super proactive throughout the entire process.He found the exact 2023 4Runner we wanted quickly and got the upgrades taken care of and the service needs a great price. We wanted some exterior features added to the Off Road Premium and the team at Adams had everything ordered, installed, and ready to go in two days looking great when we came back to take it home. Thanks, Alberto! We'll definitely come back for our next vehicle.
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November 2023 by John O'Connor Jr.
Ben Lewis did a fantastic job helping my wife and I get the new SUV we were looking for. It really felt like Ben had our best interest in mind vs his own or the dealerships. He did a great job communicating with us every step of the way. Thank you Ben for making the car buying experience a positive one.
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November 2023 by Erin Welch
I recently had a trade in and purchased a new Sequoia. We worked with Gonzalo through the process. We put down a deposit since there weren’t any in stock at the time, he was on top of communication letting us know the expected time. Gonzalo went above and beyond to make our experience as seamless as possible. This is the second car I’ve purchased with Gonzalo and would highly recommend him to anyone looking!
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November 2023 by Liz Gent
The best experience I have ever had buying a new vehicle! A friend of ours had bought a 4-Runner from Adams Toyota and had great service through Lucas, so we reached out, and could not have been happier. Our schedule is forever changing and he was more than accommodating to make it work for us.Thank you Lucas for all your help and being available to talk me through any questions once you left! I appreciate it very much!
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October 2023 by Liz G.
The best experience I have ever had buying a new vehicle! We told Lucas what we wanted over the phone, worked out details of financing ect over email. Lucas has been available for any questions that popped up after we have taken possession of the 4Runner and talked us through it! Incredible service!
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October 2023 by john easley
Alberto was our salesman and I can’t say enough great things about him! He was very low key and took great care of us so we could get the car we wanted. He kept us informed throughout the process and got us a great price on the car!!The whole staff made the process, from start to finish, painless and easy. The car was prepped and gorgeous when we picked it up. They took great care of my family and I’d buy from them again!Not to mention the free lifetime engine, transmission and drivetrain warranty. To be fair, you’d be an idiot to buy anywhere else. Go see Alberto and get yourself a great car!
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October 2023 by Patience Farmer
I recently had an extensively disheartening experience at Adam's Toyota when it came to the warranty on my car's battery. The battery label prominently and unequivocally indicated an 84-month warranty, which should provide a sense of security and peace of mind to any vehicle owner. However, I was genuinely taken aback when I was informed by their staff that the warranty coverage was, in fact, only for 36 months. Regrettably, despite my repeated efforts to gain further clarification and resolution, my concerns were continuously brushed aside, and no meaningful assistance was provided.My disappointment with Adam's Toyota runs deep, as this incident has exposed not only a significant lapse in their customer service but also a jarring inconsistency in their warranty policy. The discrepancy between the warranty label and the information provided by their staff was more than just a minor inconvenience; it was a cause for serious concern.To elaborate further on my disheartening experience, the customer service I encountered at Adam's Toyota was not only unsatisfactory but left a profoundly negative impression. When I initially raised the issue concerning the warranty duration, the staff appeared indifferent, and I perceived an unwillingness to delve deeper into the matter. It is pivotal for customers to feel that their legitimate concerns are not just acknowledged but thoroughly addressed, particularly when it concerns warranties, which can have significant financial implications.As a loyal customer who has relied on Adam's Toyota for years, I had come to expect a higher level of professionalism and service from them. I firmly believe in the fundamental importance of customers receiving clear, transparent, and honest information about the warranties and the products they purchase. This transparency is critical, especially for products as integral as car batteries, where warranty coverage significantly influences the cost of ownership.Furthermore, in cases such as this, where a discrepancy is evident, it is essential for the dealership to provide a more comprehensive and customer-centric explanation regarding the warranty issue. Whether it was a labeling error, a miscommunication, or a misunderstanding, it was the responsibility of Adam's Toyota to take a proactive approach in resolving the issue, rather than leaving the customer in a state of bewilderment and frustration.However, the plot thickened when I decided to escalate the issue. I reached out to Toyota Corporate to discuss the matter. Astonishingly, Toyota Corporate sided with me, recognizing the validity of the 84-month warranty that was clearly indicated on the battery label. They, too, expressed surprise at the conflicting information provided by Adam's Toyota. This clear support from the parent company should have prompted a swift and satisfactory resolution from the dealership.But, much to my continued disappointment, Adam's Toyota still refused to address the issue or honor the warranty indicated on the battery. The blatant contradiction between the stance of Toyota Corporate and the dealership's unwillingness to cooperate raises troubling questions about the dealership's commitment to customer satisfaction and their willingness to rectify their own mistakes.In conclusion, my experience with Adam's Toyota was not merely a letdown; it was a profound disappointment due to the misalignment between the battery warranty label and the information I was provided, as well as the absence of a proactive and customer-centric approach to resolving the issue. I hope that, in light of this incident, Adam's Toyota takes this as a valuable opportunity to reevaluate and improve their customer service practices, warranty communication, and overall approach to ensuring customer satisfaction.
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October 2023 by xxDeckz
Been coming to adams since 2020 my family has been going here for years Lucas barker was my salesman since I bought my first car a 2017 rav 4 in 2020 yesterday I went back after an unfortunate incident 3 weeks ago and got Lucas again for showing me some cars! I was torn between a 2020 Rag 4 xle and a Honda h-rv ex crossover he let me test drive them both and gave me plenty of time to observe like last time and was very helpful with everything. After not being sure what to do and about to go home and think on it he had a final suggestion and showed me this brand new 2023 Toyota Corolla cross and I fell in love seconds after looking at it! He was very helpful and informative about the rest of the process and did the cleaning himself before I took it home!! Many Years from now I will be back and if Lucas is there he’s my #1 go to and he will always be my recommendation to any friends and family who go there for a car.
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September 2023 by Dawson Egger
My salesman Alex did a phenomenal job. Even when things didn’t work out all the time he had great customer service. He also put the our needs first!
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September 2023 by Nona Moore
I recently purchased a New Toyota from Adams Toyota. My salesman Ben Lewis was awesome. After the test drive to the purchase Ben was there to walk me through every step. There was never any pressure and he gave me time to think through the purchase. The whole team at Adams is amazing.
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August 2023 by Carlos Rivas-Gotz
Fabulous experience at this dealership. Great service, attention to detail, fair and honest advice. Our sales consultant Mr. Alberto Perez gave us the best advice, honest, personalized, always according to our needs. We felt we could trust him at every step of the way. He treated us like family. The finance manager Mr. Clayton Schell similarly was kind, thorough, honest and efficient. It is the third car we buy from this dealership and we have never been disappointed.
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August 2023 by Aex S.
Whenever I look for a vehicle, either new or from a previous owner. I only think of going to Adams Toyota. I addition to the Super Personalized service of all the staff in this place, I am sure that I always find a very reliable car and with all the guarantees. Adams Toyota is recommended more than 100%, very grateful to the sales representative Gonzalo Fernandez for the attention he always gives me every time I buy a car there. Alex Sanchez
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August 2023 by Connor Thomas
If you’re a first time buyer and need guidance without the pressures of being sold to, go to Adams Toyota and ask for Alex! He was extremely helpful in the car buying process and kept me well informed as I waited for my new RAV4 to arrive at the dealership. Buying a new car is a big decision and Alex will help ease you through it! I couldn’t be happier with my experience at Adams.
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August 2023 by aaron howard
We recently purchased an 2024 Grand Highlander from Adams Toyota. We worked with Alberto Perez who was extremely professional, knowledgeable, and helpful. Alberto was straight forward with us about the car buying process, as well as prompt with communicating information to us. Would highly recommend to family and friends.
