Westlake Ace Hardware is a local hardware store that has received mixed reviews from its customers. Many customers praise the store's exceptional service and helpful staff, with employees like Wesley, Dakota, Marshall, Alex, Gavin, and Tate going above and beyond to assist customers with their needs. Customers appreciate the store's friendly atmosphere and the staff's willingness to go the extra mile, whether it's helping to find the right screws or even assisting with installing license plates. However, some customers have noticed a decline in the store's standards, with staff members sometimes being less attentive or not adhering to the company's dress code. Overall, Westlake Ace Hardware seems to be a reliable and customer-focused hardware store, though some improvements in consistency may be needed.
Wesley, the manager, went above and beyond for my husband and I. Thank you so much for your kindness, it was a small act but it meant so much. We will be back for plants and whatever else!
October 2025
Sales person helpful and knowledgeable. I was in and out in no time.
August 2025
Alex was phenomenal! He assisted me with a few questions I had and he also helped when my coupon was not working properly. I recommend Ace Hardware on Ward St in Lee's Summit for all my hardware needs. Thanks Alex, you're the best!
