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March 2024 by Tom Hatten
I met Patsy and Carmen when they were doing a promotion to get customers to open a new account. (Carmen was wearing a ping-pong basket hoop on her head, I missed. ~Nioce), so I texted my friend about the credit card offer. She is going in tomorrow to get signed up. Thanks, Patsy and Carmen.
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March 2024 by Sue Knipp
Forrest Bolejack did a fantastic job correcting a processing error by a former associate, which occurred last year. Forrest understood the tax consequences of the error and promptly contacted the appropriate departments. Within 4 business days, the error was resolved, and corrected tax forms were available. His manager, Brett Lillard, was very supportive of Forrester, and together, they provided good customer service!
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August 2023 by J Hills
I went to this bank a few days ago to update my name and the guy Will went all through my account changed my limits and never changed my name!
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February 2023 by Levi Hamilton
What is going on with the debit card? I have almost 10k in the bank here and it has been declined since yesterday. I can't even use the ATM. What is going on??? And the phone number to my branch is shut off or something so no one can give any answers.
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November 2022 by Mike Shanahan
Remote deposit is a joke. After 3 attempts I went in person. The staff at the Lee's Summit branch are the most incompetent I've ever seen. After making my deposit, my money disappeared. Spent 25 minutes on the phone trying to find out what happened. Finally was told they found the deposit, and it should show up on Friday, or Saturday, maybe on Monday. After 14 years with them, I'm ready to close my account. Just don't trust them. Now, send me your standard apology form message.
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June 2022 by Aaron Brooks
Terrible debit card quality, I've had several all have been problematic within weeks of issue and they expect you to pay for the replacement. Customer service is worse yet, apparently no one knows who is in charge or how to dispute a charge.
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April 2022 by Nygeeria Samorye’a
I’ve been with this bank for 6 years … it’s a horrible bank overall. They have hidden fees anf the clerks are rude
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March 2022 by Melisa McKinney
Originally opened this account because they had longer daily hours. Now they are only opened later on fridays.
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November 2021 by Chris Adams
Every bank I've been banking with calls me if there potential fraud. Them? They just lock my card even though it was me using the card. Didn't find out until I go to use the card and it keeps getting declined by the bank. Yet.. I just got paid. So instead of calling me and asking about said fraud, they lock my card and make mo efforts to contact the card they locked out. No contact to tell me they locked me out of my money. Nothing. But charge me for not using the card, chsrge you for not having enough money in savings, charge you for everything under the sun. But can't call you to discuss alleged fraud on card. When it comes to savings Cents? It'll move money into savings Cents and put me in the negative. Then turn around and charge me a fee for being negative. Wouldn't be negative if your savings Cents didn't make me negative.
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November 2021 by Rayquan D. A. M. Kamau
ONE OF THE BEST BANKING EXPERIENCES I HAVE EVER HAD. It is also one of the BEST PLACES to open a secured credit card account. I always suggest Academy Bank to my clients, when I am coaching credit improvement.
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November 2021 by Travis Stewart
I had a very pleasant interaction and great service with the teller who helped us out. I was very pleased.
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November 2021 by Alvaro Cerbellon
This i my most favorite branch location to do my banking with such a great team of bankers fast an helpful
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November 2021 by Toya White
They are always friendly an willing to go the extra I love Mrs Victoria she rocks
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November 2021 by Devon Wright
There always very helpful.
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November 2021 by Trinity Horseman
Always great customer service!