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July 2024 by Lindsey Limon
Honestly I looked past all the bad reviews because they were some time ago. I wish I hadn't. We have been renting from these people for about 5 months now and absolutely hate our place and this company! Dilworth apartments absolutely are horrible! We were given false promises about having a washer and dryer and also have central ac and heat. 5 months later and still nothing. We were also told if we wanted to break our lease then we would just have to pay last months rent and then we would be fine. That was a lie. We had looked over all their mistakes and are deeply regretting it. Our apartment was supposedly deep cleaned and renovated but that was a complete lie! We were fooled by the nice pictures and sweet lies they had. We finally moved in and there was roaches and bed bugs everywhere. There are holes everywhere in the walls and roof and rat poop in all the kitchen cabinets. Everything was painted over. The electrical box, tape on the walls, the bathtub, cable plug-in, even bugs. The window in my son's room is basically falling out of the wall...like how does that even happen...this company only cares about your money not you or your issues with the places you rent or buy. I STRONGLY RECOMMEND YOU STAY AWAY FROM THIS COMPANY AND READ THEIR YELP REVIEWS IM NOT THE ONLY UNIT THIS HAS HAPPENED TO!
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July 2024 by tom rice
They cater to homeowners who eventually gives them 6% on sale. Renter beware.
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July 2024 by Logan McCurley
Rented through them back in 2020 and they violated my rights by telling another individual my exact address with zero hesitation. Aside from that this office seems to be in perpetual disorganization, you have to apply for random properties to get into the one you’re actually interested because they never update listings on their website.
Just read all the sub 3-star ratings here and save yourself the trouble.
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January 2024 by Kelly Claxton
Was told they needed 30 days of income and the place we was looking at has had no body shown interest in. 6 days later they said didn’t approve us said they needed 3-6 months and the owner decided to go with another applicant.Made an easy $80 if you ask me.Fraud at its bestRead reviews before you apply at places. We wish we would have.Merry Christmas ?
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January 2024 by A Dobbs
After a not so good experience in trying to get the correct keys to the apartment we rented, I thought things were better. I was wrong. We let them know September 7th that we would be ending our lease on the day noted on our lease - October 27th. I set up a walk through to return my keys to them. I had to call them because no one was there at our scheduled time. Turned the keys in and according to the employee and our lease should receive my deposit back in 30 days. On November 28th, I called for an update and the lady I spoke with said my letter and check were mailed out the week before and to let them know if I don’t receive it by the end of the week. I received nothing. I called back on December 4th and was told that the check was wrote out on November 30th and should have been mailed out already. I even verified my address with them. Today, December 5th, I receive a text saying that they mailed my refund check to the apartment address and would resend it. Yes.. the address that I turned my keys in for OVER 30 days ago. The same address they had rented out to a new tenant less than a week after we moved out. Who mails a refund check to the address that you are refunding the deposit for??I will address this situation with the attorney general because this is not right! I would never recommend using them for a rental need ever!Just to update - it is December 12th and I have still not received my refund. They will not provide me with a copy of the check they mailed out to show proof. They did manage to email me a copy of the letter they sent with the check they say the mailed out on the 5th of December.
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December 2023 by A D.
After a not so good experience in trying to get the correct keys to the apartment we rented, I thought things were better. I was wrong. We let them know on September 7th that we would be ended our lease on the day noted on our lease - October 27th. I set up a walk through to return my keys to them for that day. I had to call them because no one was there at our scheduled time. Turned the keys in and according to the employee and our lease I should receive my deposit back in 30 days. On November 28th, I called for an update and the lady I spoke with said my letter and check were mailed out the week before and to let them know if I don't receive it by the end of the week. I received nothing. I called back on December 4th and was told that the check was wrote out on November 30th and should have been mailed out already. I even verified my address with them. Today, December 5th, I receive a text saying that they mailed my refund check to the apartment address and would resend it. Yes.. the address that I turned my keys in for OVER 30 days ago. The same address they had rented out to a new tenant less than a week after we moved out. Who mails a refund check to the address that you are refunding the deposit for?? It has been 44 days since I turned in my keys and still no refund for my deposit. I have contacted the BBB and a lawyer. I will be mailing them a certified letter tomorrow (December 11th) about returning my lease or I will take them to small claims court. I would never recommend using them for a rental need ever!
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October 2023 by Aurora Alarid
The rudest and most incompetent people work there. They literally stole my deposit from right under me for 1 day I couldn’t come in and give my pet deposit because I was at work. Rude people
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October 2023 by Sonny Bookin
This is a horrible place to rent from. If you have the option to live under a bridge before you get to town you would be better off taking it. They are rude and nasty whenever you try to have them address or fix any maintenance issues. Ashley in the office will say anything to you about how they will that care of things then do the opposite. Then when calling back in to report her actions she will deny it right to your face and to her bosses. The absolute worse wanna be customer service person I've ever encountered. Rent with these people at your own risk. And if you do decide to go with this company just remember that I you'd you so a year from now when you're writing a review just like this one to try to save someone else from making a huge mistake.
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April 2023 by Marissa L.
Lebanon property management is nothing but slumlords they are the rudest people I've ever met in my life along with the most ignorant. They will do anything and everything possible to try to keep your deposit they refuse to fix things unless you continually hound them until they do and even then it's still not done correctly like they kept saying they fixed the driveway by just dropping gravel on it not grading it and not even where the huge potholes that will damage your car are. The place that they manage is so absolutely disgusting sewage is coming up by the front of the apartments. I feel sorry for anybody who lives at their properties or are going to be living at their properties. I will only ever be referring to them as the Lebanon so-called Property Management slumlords because that's what they are.
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April 2023 by Richard Erbe
This is one of the worst places u can rent an apartment from, due to the fact that they don't accept responsibility for their actions. They're a bunch of hypocritical people that will only tell u what u want to hear, nothing more, nothing less. Plus, they clearly dont know the law on many topics. My fiancé and I have tried for months to replace a cat that passed but they never cared to return our calls about it and told us that we had to tell them the breed, age, color, etc of the cat we want to get. We can't tell them that until we get approved to have one to begin with, they are completely backward on their thinking. Makes me wonder if they know anything about management or if they will actually do better than the last person that had the place.
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April 2023 by Marissa Lowry
If I could give it to zero Stars I would. They received this property and allegedly are supposed to be managing the property when they haven't managed anything they want to blame maintenance men trash on tenants (hotwater heater) and not do anything until the Better Business Bureau gets involved then they start actually fixing stuff around the Apartments. sending out notices finally about taking care of the property. Mattresses have been sitting out there for months by the dumpster and when brought to their attention allegedly they've removed it and spend hundreds of dollars removing trash from these apartments and according to them allegedly the landlord doesn't want to pay for that anymore so the trash is just going to sit there was what I was told by one of the lebanonproperty management team. Extremely disappointed in service was met with nothing but extremely rude hateful people and don't forget when you're ready to move out prepare to be hounded and harassed about signing a 30 day notice along with being called a liar when you tell them that you've called more than 7 times about the driveway that they "fixed". DUMPING GRAVEL AND NOT GRADING IT ISNT FIXING IT!!!! But they think it is even though the pot holes weren't even covered at all. I feel sorry for anybody renting from them now or in the future if I had known that Lebanon Property Management would have been taking over this property I would have never moved in.
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March 2023 by Freeman Troyer
Excellent Real Estate and Property Management Company. I had them manage a house for me for a year and was very pleased with their service. Very professional and helpful. Would definitely recommend the service to anyone looking for a management company or a Realtor. The Pete Spencer Team is the way to go!
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March 2023 by J Cooper
Horrible place to rent with!! Make you move for no reason after 1 year lease is due to renew. Didn't give full deposit back either! Even though the places was in MUCH better shape than when was rented!r!
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March 2022 by Todd Ginger
Very helpful!!
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March 2022 by Angyl Graham
Very nice people. They helped me find a place that was exactly what I need.
