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September 2023 by Lou Carter
The employee was professional, very courteous and a pleasure to work with. My transaction was done excellently and all of my questions were answered. My wait time was about 3 minutes! Always exciting to feel appreciated and respected as a customer. One of the best banking experience I have had!
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May 2023 by Jackie House
Super quick and friendly environment
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March 2023 by Raymond Schmidt
Everytime I try to call the Leadington branch the system won't accept when I select option 3 to talk to the facility. They need some major work done with their phone system. Yesterday it eventually worked and they put me on hold and it hung up and haven't been able to reach them since. I'm totally disappointed with the customer service of Usbank!!
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March 2023 by Howard
Because I wasn't feeling well I attempted to do a transaction over the phone. First, I had to wait an hour for someone to assist me. I was told that the transaction had been completed and that I would receive the paperwork through the mail.That was January 25. Today is Feb 3 and I have not received anything. I attempted to call the branch bank today and at first nobody answered the phone. Finally, a person answered and took my information and instead of looking up the routine information I was asking for I was put on hold and nobody ever responded. I hung up and called again, but there was no answer.I called the bank headquarters in St. Paul and the represesentative who answered the phone got the information for me in about 90 seconds, information that I had spent over an hour trying to get at the local bank.I may never get the paperwork, but at least I now know that the transaction was recorded.I started using the branch bank in the first place because the main bank is a joke. Now they both are.One star is a too high rating for both banks; it should be none.
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November 2022 by Joe Ryan
About useless unless you are dealing with the teller, 4 employees excluding the teller others obviously working at their desks but no one available to see us about our accounts! Maybe it is time to find another bank that wants our business
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October 2022 by Brian Borden
My business account was cancelled at this branch with no phone call no communication at all. There is a reason my account wasn’t started at this location so nothing shady could go on, and yet you cancel my business account anyways!
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September 2022 by Abraham Lawson
Bank hours are terrible opens at 9:00and closes at 4:00 so if you have a job don't use this bank
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July 2022 by Lycia Welker
The ATM doesn't work most of the time when I go to the bank.
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March 2022 by Dawn Duspiwa
Horrible horrible experience this morning at your ATM. I'm a very long term customer. Never again. My cash got stuck and it ate my card and it never deposited I've had to make several phone calls to get this fixed when your machine isn't functional. Says it can take up to 50 bills lol. It took 3 and got "jammed". You can't even take cash out of their ATM. The lady on the phone was in a rush for me to call customer service again, you would think the branch itself could speed up the remedy for me. This is a time sensitive concern but I guess my money can go elsewhere from here on out. Thanks for nothing.
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December 2021 by Ronnie Nelson
Just the rudest people I have ever met time you go up there it's a problem took money up for my son's business and asked me if I had a job what does that have to do with anything
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September 2021 by Mathew Robinson
This place is slow. The last few times I've been here they had a line almost out to the entrance because they take for ever.
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July 2021 by grifter 15x
So slow. Not enough tellers?
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September 2020 by Gary Farris
Don’t know why but the ATM does not accept $20 bills? Never seen this before. It’s been 2 business days and still no call from customer service...
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June 2020 by Nikki Perry
RUDE "customer service" if you can even call it that! I've went their twice and both times the same lady was extremely rude to me for no reason what so ever.
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June 2020 by Bridget Erchien
WHY does it take 25 to make a deposit???? Slowest bank I've ever been to in my life!!!!
