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November 2023 by John K.
I would not recommend this place anymore. They used to be excellent but have just gone down the tubes. I have a slow leak on one tire and need my ties rotated. these are a $1500 dollar set of truck tires that has a warranty. They told me it'd be about three weeks to get an appointment where I can wait or I could drop it off and they may be 3 or 4 days to get to it. Ridiculous. I have never had to wait at all when I was buying new tires or which we've bout three or four from them over the last 8 years. In fact my kid needs two new ones and we will be buying from someone who still believes in service after the sale. im not sure what happened to these guys but you should avoid and find someone better if you can. If you do go here, don't expect follow up service to be honored in the manner they sell it to you.
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November 2023 by Stephan Boianoff
Had new tires installed on my 4Runner. Took a little longer than expected (~2hrs), but Justin was excellent to work with. He saved me some money by applying for their credit card, and their oil change price on my vehicle is less than where I've been going.
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November 2023 by Merry Tolliver
Wonderful service and great prices. I bought 4 new tires from Plaza in July and went back for a new battery and oil change in November. Highly recommend.
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November 2023 by Lumbia Tolliver
Justin takes great care of my truck and he is very professional . He is trustworthy . This is one of the reason I've chose to be a repeat customer . .
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November 2023 by Mark W.
Absolutely terrible service. Only person there when I arrived was the one who opened up. They had no workers, and he complained openly that he didn't even know if anyone would show up, had no idea when I might be able to get new tires, and was about as rude as someone could be to a customer. Been going there for over 15 years, but will not return. In fact, cancelled my plaza tire store card this morning. Btw, went to Dobbs where they got me right in, treated me with respect, and had me back out the door in under 2 hours with new tires. If Plaza Tire can't get anyone to work there they should shut down. Another customer that was there was treated the same way. We talked in the parking lot, and he said he was done with Plaza Tire, also.
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November 2023 by Jeremy S
Justin was great! Quick and friendly professional service. The technician did an amazing job getting my tires all sorted out for me. Will definitely be a return customer.
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October 2023 by David Range
Great experience every time! Got new tires on my SUV-brought in a quote from their website and they went right to work! Never try to upsell you or get you to add on other services. Very honest and great prices!
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October 2023 by Jeff Butler
Fail, Fail, Fail!! For a place that I've trusted in the past, this last experience has left me choosing to find another tire source.I went in for a basic tire plug. While the tire was apparently plugged correctly, the remainder of this poor review is based on the actual customer care of my vehicle by the shop technicians. Upon returning to my vehicle, I noticed that the interior was a mess... That's because they needed to access my lug lock which was located in a specific area of my truck, under some custom flooring I have installed, but rather than access this area cleanly and returning it to how it was when I delivered it, they left my jack tools out and open, as well as my flooring just thrown in the vehicle and left it to me to have to clean up their mess. There is also a method to removing this flooring as to prevent damage, but nobody asked me (as I was in the waiting room area) to help or clarify any of this.Secondly... Upon examining my newly-plugged tire, I noticed that my valve stem cap was missing altogether and so I needed to replace that on my own, as well as the tire pressure was below recommended and didn't match any of my other tires on the vehicle!I noticed that the technicians working looked like kids and while every company out there will stand on the excuse of, "we can't find anyone that wants to work these days", that doesn't mean you should be hiring kids that don't care about the details and basic customer service! When a customer drops a vehicle to you for any repair, their vehicle should be returned in the exact same condition, if not better, in regards to cleanliness and OEM standards, mechanically.Overall, this experience was poor and I would not recommend them as long as they allow their young, inexperienced and lazy employees to continue this level of vehicle care.
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September 2023 by Christine Fultz
Justin is a very nice guy and thorough. Even though I had bad news about my tire he took time to show me and explain why I needed a new one. Then I found out the last place I went put on the wrong size! The guy that checked me out was very nice too I believe his name was Alex. It’s nice to see smiles. I would trust these guys. My daughter came here first and had a good experience and told me about them
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September 2023 by Lawn Man
This place has been my go to for 15 years but they can no longer service my vehicles in a timely manner. My recent trips here have led me to believe they are too busy and understaffed. Was recently told several days to put a tire on a spare. Can't afford to wait that long since it's for my business. Went around the corner to their competitor and had the spare and truck tires done in less than 2 hours. This is bittersweet bc I grew to love Plaza but time is money.
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September 2023 by W R Patton
After being told by two local competitors around the block that they could not accommodate my wife’s tire issues do to the fact that the availability of finding the proper tire would be near impossible since only a few manufacturers produce them.I went to Plaza and Justin Mathis jumped on his computer and located two tires in minutes. Great customer service and even better follow up. I received a call once the tires were in, showed up and was out with in 45 minutes.Highly recommend, ask for Justin.
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August 2023 by nicole smyers
Great service! Explanation of work needed was very good. Easy to understand. Everyone at the shop was helpful. Justin at checkout was so friendly and nice. Plaza Tire has always treated me well but this location was top notch.
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August 2023 by Brad Cotner
I had a fantastic experience at Plaza Tire Service! Mark’s expertise and guidance were invaluable in helping me choose the perfect set of tires. The service was top-notch, and I left feeling confident in my purchase. Thanks to Mark and the team at Plaza Tire Service.
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August 2023 by Eileen Cushman
My appointment was on time and after looking at my issue, describing what they did in detail, and answering all my questions, I was charged 0. I will always purchase my tires from you. Your staff was awesome!
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July 2023 by Richard S.
Second disappointment in a year. Didn't have the tire needed. Substituting the commercial version as a spare for a Jeep so not horrible. Customer service for drop off of wheel, no help & basically was self service. When sent wife to pick up the wheel, she paid promptly and they ignored her request to install on Jeep. Also had to wait even longer for them to check lugs on spare as well and seemed as person was not competent. Hard pass for any future visits.
