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September 2023 by Ken L.
I was just treated horribly by a young man at the window. I was in the store yesterday and handed them a script which I waited for and they filled. However, they decided on their own to fill another prescription of my wife that apparently was due for a refill as well. I said I would take it home and see if she needed and if not, I would bring it back. He claims that he told me that they could not take a return on the following day, and that he had explained this to me......He actually did not explain that. He had offered to give me a refund on the spot, but I was given the impression that I could take it back the next day if she did not want it. I very nicely told him that that was not explained to me. He promptly said to me "OK, bye-bye ". I was in shock, and this came out of nowhere this attitude. I will be shopping and getting my medication's from CVS from now on. I had been a customer at Walgreens for years and years and years, very loyal. I have never been treated like that, for absolutely no reason whatsoever. I had no attitude at all, I merely pointed out that it was not what I'd been told..
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February 2023 by Clare H.
I don't typically leave reviews but This Walgreens is the absolute WORST. Won't answer my phone call when trying to refill a prescription. Talked to the pharmacist on Sunday to have her refill my script. She ordered my medicine for me to be ready on Wednesday. No problem, I understand issues with certain medicines not being in stock. Called the day after it was supposed to be ready, and the medicine is back in stock, but they lost my prescription and can't give it to me. So now I have to call up my doctors office, and have them send in another prescription for me, which by that time, I'm sure my medicine will be out of stock again by the time it's processed. Thank goodness I don't take pain killers or anything with deadly withdrawals because I would be dead relying on this pharmacy to handle my prescription.
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February 2023 by Amani K.
The staff does a good job for them being short, a lot of people rather sit in the comfort of their home and provide horrible reviews instead of providing solutions! I really appreciate this location for the employees that come into work and try to satisfy the customers everyday, even though they're being treated like human punching bags.
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January 2023 by Maria Y.
I placed an order through the app for some photos. They were supposed to be done in an hour. Three hours later and still no photos. I needed them for a birthday event today. I spoke to a manager and she was rude. I will take my business elsewhere even if it means driving further out.
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November 2022 by Shirley B.
If I could leave 0 stars I would, the staff is trhy hired is from a one day online course. Most don't even know how to have a conversation let alone fill your prescription. They can not spell or comprehend a sentence. They take forever to fill a prescription when the Walmart up thr street have you in and out in 5 minutes. Take my advice and drop Walgreens in Kirkwood. My doctor even refused to use them, he said they are terrible. Pretty sad. Transfer to Walmart Kirkwood, you will thank me later, I promise. They are not uneducated and cares about their clients.
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September 2022 by Scott R.
Customer service is non existent. When calling the pharmacy it's a 30 min wait EVERY TIME. The photo department can't get anything right, ever.
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September 2022 by Jack K.
Auto phone system is horrible. After 20 minutes they hung up on me without me ever talking to anyone. I drove to the store, got a manager and she went ballistic on me. I tried to explain it was not the first time the auto system hung up on me but she went through all her problems with complaining customers, employees walking out on her, being short handed and on and on. As a 77 yrs. Old customer I did not need that. She was unprofessional.
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August 2022 by Jeff H.
Worst pharmacy I have been to. Disorganized, unprofessional. These people are allowed to handle drugs? Got to CVS down the road, they have always been great.
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April 2022 by Jenny L.
This store is terrible, the employees are rude and the pharmacy is extremely bad, there is one in particular lady that is always there during the day and she seems very bothered any time you come through drive through or in store, very rude.
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November 2021 by Matt F.
Went here for a COVID vaccination shot. Waited 40 minutes before anyone in the line actually was serviced. Floors were dirty, probably not mopped in several days and dirt everywhere. Bathroom toilet needed to be cleaned.
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October 2021 by Jeffrey H.
I understand the dynamic of pharmacies is always hectic and a bit crazy. But that's no excuse to have rude, unaware and incredibly inefficient workers. Scheduled a flu shot. Waited for 15 minutes to get to window. Rude employee barks questions at me. Tells me to sit and wait for paperwork to fill out. 15 minutes later, same worker asks if I'm waiting for flu shot. I say yes, and she asks who checked me in. You, I say. Did you not get your paperwork, she asks? Waited a total of 45 minutes and left. DO NOT GO HERE.
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October 2021 by Lauren S.
Called 5 times to get a prescription refilled, each time I waited on hold for at least 30min only to have them hang up on me. When I finally got a hold of someone they where like "I have no idea who did that" ...really?please. I'll never waste over 2 hours to get a prescription filled again. Done & done
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September 2021 by Karen N.
Had an appointment for 9:15 upon arrival at 9:10 was told an hour and a half wait. Pharmacy staff is extremely rude. Will be going to CVS in the future.
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January 2021 by Julie B.
A second grader could run this location better than the current staff. My main complaint is on the pharmacy . When is there not an issue? Almost 90% of the time there is a mess up. I always ask how much something is before letting them run my card. The pharmacy is completely understaffed. At times I have waited in the drive thru for 35 minutes to find out my medications aren't ready even though I received a text that they were. This location doesn't even deserve 1 star. Get your act together pharmacy. It has to be embarrassing to work at a place like that
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December 2020 by Paddy B.
It's a dirty old Walgreens with rude staff. Just go to CVS at Kirkwood and Manchester.