-
June 2024 by Dawn Heise
The store had 4 sales associates only 2 were busy. When asked a question I answered another associate questioned it again .. walked away laughing at the answer I gave. Rude and will never go to that store again!!
-
June 2024 by Aaron Coffey
I have never experienced ruder customer service representatives than I have at this store. 3 day verizon customer and I'm running back to Tmobile. The long story short of it the customer service representative on the phone great super helpful said he had everything set up for me when I go into the store. When I go to the store the next day they have no clue what I'm talking about they asked me eight times where I got my s23 and I told them 8 times that I got the s23 from this store repeating the same questions over and over and over again. I think decided that maybe it would be better if I just cancel all of that and went back to the base plan than it was. Then the manager decides to come out and tell me how the lady doesn't deserve to be treated with such aggression and blah blah blah. Frustration and aggression are two different things helpful and unhelpful representatives are two different things as well I was frustrated with unhelpful Representatives. Ray you can keep the umbrella. Might need it the next time you try and throw shade on someone. Professional Procrastinator you are dead on with your review.
-
May 2024 by Tyler Pelosi
Constantly lied to by customer service. Spend over 3 weeks waiting for a replacement ipad. Absolutely garbage service. I’d suggest a hamster in a wheel before I’d recommend doing business with them. Avoid at all costs. 0/10. If I could rate them lower I would.
-
May 2024 by John Dahlberg
Wonderful. Service
-
January 2024 by Joshems Marhanka
Rude people !!!!fake people !!!! Tried to charge over charge an elderly woman right in front of me !!!
-
January 2024 by Dillon Disselkoen
I don't understand all of these bad reviews! I am incredibly impressed by this store's customer service skills.While I was in there, there was an irate customer that started insulting them and they asked him to leave, which was completely reasonable. He was also yelling on the phone, etc. Everyone handled everything perfectly.After that person left, the person who helped me was incredibly patient, even though I was getting slightly frustrated at an issue that stemmed from a mistake made by an 'authorized retailer'. I also had issues understanding a few things, but again, I was presented with patience; thank you.I asked for pen and paper to write out my thoughts and he gladly helped out. We initially started working together on the front bench, I asked him to move to a desk and he moved us over there.After getting past the hurdle of why a mistake was made on my bill by the authorized retailer, we talked about the iPhone option upgrades that I came in to look at. After he gave his opinion, I did a little light research to solidify my decision. He did not try to oversell me and answered every question, despite me interrupting a few times. He told me to call customer care about the billing mistake the other store made, and when I got home, his word was the truth and Verizon make everything right.I walked out a happy customer and super thrilled to come into a well ran corporate store. Keep up the good work!
-
December 2023 by Michelle T
Went in for several reasons and each one was cleared up to my satisfaction.
-
December 2023 by professional procrastinator
The old white lady that works at this location, doesn't wanna do her job right. I was there yesterday to buy a Google Nest doorbell after I saw their website showing that its available at this location. She goes back to who knows where and comes back in 30 seconds and says they don't have it. She claims their website is inaccurate. I mention to her that I work for Verizon in the IT department and 99.99% of the time the website keeps track of the inventory. She along with the other two guys just stare at me with a stupid face and didn't go back to look for the second time. So, I left. Anyways, This morning I placed a pick up order for the same Google Nest Doorbell I was looking for at this location and I was hoping it will get cancelled since the lady said they don't have it anymore in stock but I still wanted to give it a try. Miraculously I receive an email saying my order was ready for pickup, I go there and pick it up without any problem. I had to drive to this location twice in two days which was almost 10 miles each way and you can not call to the store directly, it connects you to their customer care and not the store.So, please do your job right. You are getting paid to help customers and if you are not helping your customers and wasting their time and energy maybe you should find a job in a different field. Thank you!
-
October 2023 by Nancy Follett
Bought a iPhone drone them it’s never worked correctly. Called numerous times ne’er could fix problem . Just waiting til phone is pad off beware they lie about that too I’m stuck till 2025 now.
-
October 2023 by Shawn Michael
Shop Kirkwood, go see Austin! My experience upgrading 2 devices was fast and easy. He had tailor made solutions for every issue I had and gave mindful suggestions after hearing what it was I was looking to accomplish. If you don’t have a cell guy/gal I highly recommend asking for Austin.
-
September 2023 by Mr Accountability
I picked up a router for my home Wi-Fi, it was in the locker boxes in front of the Verizon store. It was fast and super convenient.
-
September 2023 by Duanelle Weferling
Very helpful. I didn't have to wait at all. Answered all my questions.
-
September 2023 by Girl Dadx3
I picked up a router for my home Wi-Fi, it was in the locker boxes in front of the Verizon store. It was fast and super convenient.
-
September 2023 by Elise Marble
Will not listen to customers issue!!!Sent my husband TO Asurion (been a Verizon customer for years, never had to go to the physical Asurion store let alone for a warranty) , my husband finally shows up to get his pixel seven fixed, this store told Asurion that he had a pixel three. Flustered and confused as to what to even do I called and spoke with customer service to verify that we did have the manufacturer warranty still, they made a note in our account of what needed to be done, so we turned around and went back to this location because it’s the only corporate Verizon store in the area. As soon as we walked back in the door the we were explaining to Tristian our issue when Jhmom (who I assume was the manager) Tried turning me away, telling the associate who is helping us that we need to go through insurance before even pulling up my account. Didn’t need to go through insurancewe needed to go through the store per my conversation with customer service 20mins prior to coming BACK in. After interrupting him because we’ve been passed around all day and telling him that Asurion is for Insurance not Warranty, and we need the manufacturers warranty, they FINALLY pulled up our account and got the issue resolved in less than 10 mins.Jhmom provided lazy customer service at best. I’m absolutely astounded that Verizon would allow one of their stores to be tan this way.The young man Tristin who actually helped us when walked in the door was amazing and this review shouldn’t reflect his work.
-
September 2023 by Mary Fox
Toni was FANTASTIC!! She is SO technically smart! But was extraordinarily friendly and great with assistance. I hope she gets a raise!!
